Volunteering for the London Olympics Anna Barrett Feb 2013
Outline • What did I do? • Selecting the Games Makers • Volunteers – tips • Post Olympics Legacy 2
What did I do? SEV – Selection Event Volunteer • Training – McDonalds university ! • Venue – Excel Preparation & Test events • Gymnastics • Technology Town Hall • Swimming • Technical Rehearsal 2 - TR2 Training – General & Role specific • • Auditions and rehearsals Olympics • Printed Results Distribution Team Leader - Aquatics Paralympics • Opening & Closing Ceremonies – Audience Leader 3
Selecting the Games Makers Interview Process Registration, Admin, Welcome (Eddie!), Interview, Goodbye & Thank you ! Questions & Competencies Provide examples of …. 1.What is your favourite Olympics sport & why? Why do you want to volunteer? PASSION / ENTHUSIASM 2.Going the extra mile for a customer, colleague or member of the public. CUSTOMER SERVICE 3.Working under pressure, had to meet a tight deadline? DELIVERY 4.Working in a team. TEAMWORK 5.Something you have done that you are proud of? INITIATIVE/ PROACTIVE 6.How do you relate to the functional area? SUITABLILTY 7.Team leader – experience, overcoming conflict, TEAM LEADER Mission & Training I DO ACT = Inspire, Distinctive, Open, Alert, Consistent, Team 4
Volunteers Tips Motivation & Benefits for volunteering • Opportunity to contribute back to community • Do something worthwhile & different • Learn new skills / transferable to workplace • Fun & make new friends • Confidence Organised • Pre event : Set expectations – how many are you looking for, roles available, dates needed, training & interviews, locations, shift hours, recognition, who can apply?, What is NOT included (transport costs, watching event etc) • Processes & procedures • Training – pre event or on the day • Be professional Communication • Setting expectations – what happens next • Updates – making you feel important & part of the team • Easy access Websites – e.g. booking shifts • Say THANK YOU ! Certificates, special event items, emails, post event reunions 5
Post Olympics Legacy Local companies & organisations • Are you in touch with local companies who could help – fulfils Corporate responsibility & great for team building ! • Different from work • What can you offer ? Work experience/ Fun / etc etc What can you do for volunteers? • Be Organised ! • Breaks & refreshments • Communicate • Say THANK YOU 6
Managing Volunteers – The Legalities Eric Burrow Principal Consultant HR Insight Ltd
What does it mean to be a Volunteer? Legal Status Volunteer or Employee?
Contract of Employment Mutual Obligations Set working hours Perks
Employment Rights Guaranteed Payments Protected Rights Discrimination Protection
Legal cases Mid Sussex CAB “Volunteer” claimed disability discrimination when they were asked to no longer be a volunteer, saying this was due to their HIV status. LOCOG Female who suffered from severe epilepsy and arthritis, who volunteered and was accepted as a Games Maker by LOCOG, made an Employment Tribunal claim when she was unable to complete her duties and had to stop her volunteer work, stating that LOCOG failed to take sufficient account of her disability and make reasonable adjustments.
Reducing the Risks Clarify the Relationship Volunteer Agreement wording No employment status No additional “considerations” Only incurred expenses – nothing on top
Legitimate Expenses? Travel from Home Meals Equipment/clothing Childcare costs? Need to define in an expenses policy what is acceptable
Volunteer Handbook Background Expectations Communications Training required Expenses Policy Health & Safety Other Policies
What about Internships and Work Experience?
Contact details Eric Burrow 020 8848 5522 eburrow@hrinsight.co.uk
Recruiting Volunteers Pamela Butler – Balanced People Recruitment
Recruiting Volunteers? Volunteering England – Now part of National Council for Voluntary Organisations (NCVO) Volunteer Centres Do-it IVO
Volunteer Centres All over the UK London – Westminster, Camden, Ealing, Hammersmith and Fulham, Tower Hamlets etc London School of Economics, Imperial College London, Kings College London Easy to register your volunteering opportunities Easy for individuals to register also Disclosure and Barring Service (DBS)
What can you do? Local universities / third level education colleges Local faith based organisations Schools and Sixth Form Colleges Libraries and local shops Local events such as Farmers Markets or Fairs
Do- it 350 Volunteer Centres 300 national and regional charities 28,000 organisations Access to other high profile websites incl. DirectGov, Job Centreplus and Timebank 130,000 visitors each month 54,000 register for at least one opportunity NPC perspectives, ‘Talking about results, September 2010
What can you do? Google Search, Post Office, Estate Agent Speak to a decision maker Make your pitch compelling Put the package together for them Be persistent Keep in contact quarterly and build good relationships
IVO Social Media site Aimed at Volunteers and Organisations Build around the concept of Networking Users include the British Heart Foundation, Cats Protection Society and the RNIB Lists messages from individuals that are looking to volunteer Sign up to contact individuals
What can you do? Facebook Twitter Successes Upcoming events Opportunities to get involved
Pitching your Charity? Mission Statement Sell the benefits ABC Regular contact – Quarterly? Fresh content - News and updates Activities Successes
More Information? Contact Pamela Butler 0207 306 5698 Nanja Fourie 020 7306 5668 Sue Chenery 020 7306 5667 Balanced People Recruitment
Recommend
More recommend
