Virtual Care The Force Multiplier Wendy Carroll General Manager, New Business and Stakeholder Relations Healthdirect Australia 1/05/2017 FOR OFFICIAL USE ONLY
Enabling virtual care Devices devices devices…. Source: www.lieftherapeutics.com 1/05/2017 FOR OFFICIAL USE ONLY 2
Enabling virtual care Devices devices devices…. Source: www.lieftherapeutics.com 1/05/2017 FOR OFFICIAL USE ONLY 3
Healthdirect Australia About us Healthdirect Australia designs and delivers innovative services for governments to provide every Australian with 24/7 access to the trusted information and advice they need to manage their own health and health-related issues. 1/05/2017 FOR OFFICIAL USE ONLY 4
Healthdirect Australia A key part of Australia’s Health System We build and operate national multichannel services and digital health infrastructure on behalf of the state territory and Commonwealth Governments. healthdirect after hours GP helpline Quitline Pregnancy, Birth and Baby My Aged Care mindhealthconnect Carer Gateway Get Healthy National Health Services Directory 1/05/2017 FOR OFFICIAL USE ONLY 5
99.9% of life happens outside of the healthcare system 1/05/2017 FOR OFFICIAL USE ONLY
The Health System is only part of what impacts our health 1/05/2017 FOR OFFICIAL USE ONLY 7
There is no ‘standard’ health consumer journey 1/05/2017 FOR OFFICIAL USE ONLY
Prevalence of the number of chronic conditions among patients at GP encounters and people in the Australian population . SOURCE: Harrison C, Henderson J, Miller G, Britt H (2017) The prevalence of diagnosed chronic conditions and Adapted from data in Harrison C et al (2017) multimorbidity in Australia: A method for estimating population prevalence from general practice patient encounter data. PLOS ONE 12(3): e0172935. https://doi.org/10.1371/journal.pone.0172935 PLOS ONE 12(3): e0172935. https://doi.org/10.1371/journal.pone.0172935 http://journals.plos.org/plosone/article?id=10.1371/journal.pone.0172935
Managing multi-morbidity requires ENGAGEMENT and CHANGE in how we treat the consumer as a whole… …Technology is not the panacea… … but it can enable…. 1/05/2017 FOR OFFICIAL USE ONLY 10
Personalisation is critical to achieving impact at scale 1/05/2017 FOR OFFICIAL USE ONLY
From Measurements to Meaning Enabling impact of virtual care • Consumer engagement can be bolstered by • Translating measurements from devices to parameters that are meaningful to consumers • Harnessing the power of the family, carers, community to amplify “meaning” can catalyse behavioural change • Platforms to automate data collection and provide actionable insight are key – predictive analytics, machine learning, AI • DISRUPTION will come from automating intervention/s in response to data driven insights • opportunity to take further cost out of the system 1/05/2017 FOR OFFICIAL USE ONLY 12
To achieve impact at scale requires us to change mindsets 1/05/2017 FOR OFFICIAL USE ONLY
Changing Culture and Mindsets Valuing the incremental improvements that transform a person’s experience of their health - Funding models - HCH vs Fee for service - Talent considerations – care team to include data scientists? Researchers? Health informatics skills for health professionals Reassess processes that detract from consumer experience – needed? Neglect security and privacy at your peril – trust is key in virtual setting!!! - Remote devices locked down, security consideration - Data storage, consent, privacy 1/05/2017 FOR OFFICIAL USE ONLY 14
Connect and Complement Face to Face Care 1/05/2017 FOR OFFICIAL USE ONLY
Always put the consumer at the centre of your thinking 1/05/2017 FOR OFFICIAL USE ONLY
Thank you Wendy.carroll@healthdirect.org.au Twitter: @wendycarroll888 LinkedIn: www.linkedin.com/in/wendyacarroll 1/05/2017 FOR OFFICIAL USE ONLY
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