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User Mental Models of Cryptocurrency Systems A Grounded Theory Approach Alexandra Mai , Katharina Pfeffer, Matthias Gusenbauer, Edgar Weippl, Katharina Krombholz SBA Research, 2020 3 ? ? SBA Research, 2020 4 Drawing Task 1 SBA Research,


  1. User Mental Models of Cryptocurrency Systems – A Grounded Theory Approach Alexandra Mai , Katharina Pfeffer, Matthias Gusenbauer, Edgar Weippl, Katharina Krombholz

  2. SBA Research, 2020 3

  3. ? ? SBA Research, 2020 4

  4. Drawing Task 1 SBA Research, 2020 5

  5. Card Assignment Task SBA Research, 2020 6

  6. Drawing Task 2 SBA Research, 2020 7

  7. Grounded Theory - Coding SBA Research, 2020 8

  8. Mental Models Incomplete Mental Model Incorrect Mental Model SBA Research, 2020 9

  9. Misconceptions and and Enhancements Cryptographic Keys • Enforced Seed-Phrase Backups o Automatic Key Recovery o Anonymity and Persistency • Graphical Block Explorer o Fees • Selection of Pre-Computed Fees o SBA Research, 2020 10

  10. Thank you for your attention! Alexandra Mai SBA Research Floragasse 7, 1040 Vienna amai@sba-research.org SBA Research, 2020 11

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