Universal Credit Sunderland City Council Partners
Universal Credit - overview Housing Benefit Income based Income based Jobseekers Employment Allowance and Support Allowance Universal Credit Working Child Tax Tax Credit Credits Income Support
What’s different about Universal Credit? IN AND OUT PAID MONTHLY OF WORK PAID DIRECTLY CLAIMANT CLAIMANT COMMITMENT IT’S IT’S LIKE COMMITMENT – REQUIREMENTS ABOUT WORK LIKE A WORK CONTRACT FULL TIME WORK SEARCH IT ENCOURAGES WORK EASY EARNINGS, TRANSITION UC A SIMPLE TAPER NOT HOURS TO WORK (AND SO BETTER OFF BACK) IN WORK
A job, a Better job, a Career – A Encouraging people to move into a job as quickly as possible – getting a job is the best stepping stone to sustained employment B Coaching people to remain in work through ongoing support while in work C Coaching people to progress in work and improve their earnings through ongoing support, and take ‘stepping stones’ to employment in which they can reach their full potential which matches their capability and capacity
Example: rent of £110 per week
Live service update – to end August 2015 • 359 Jobcentres now delivering Universal Credit • 160 LAs signed up as delivery partners • 8 Service Centres live with and Derby Service Centre planned later this year • 120,000+ people now have a Universal Credit claim • Sunderland begins delivery from 2 November 2015 • Implementation on track to complete roll out to newly unemployed single Jobseeker Allowance claimants by end of April 2016. 6
An example claim +7 days Regular Universal 7 waiting Credit Assessment 30/11 day Period 31/10 Period 1 st Universal Credit 2nd Universal 01/10 24/09 Credit Payment Payment End of Date of Calculation: Calculation / waiting Claim 01/12 notification days to claimant: 01/11 1 st Universal 2 nd Universal Credit Payment Credit Payment Received by Received by Claimant: Claimant: 07/11 07/12 7
Supporting People in Sunderland Universal Credit Safety Net: • Alternative payment arrangements (rent) • More frequent payments • Advance payments Working in Partnership • Wide ranging communication / preparatory activities • On-line support • Personal Budgeting Support Preparation for Future Delivery Model • Closure of existing Gateway – all benefits • Universal Credit Digital – singles, couples and families 8
alltogethersunderland.co.uk Preparing For Universal Credit Joan Reed Strategic Change Manger All together, working, playing, learning, growing, laughing, innovating, caring, sharing , living… Sunderland!
alltogethersunderland.co.uk Self Serve Materials Range of information on DWP and Council websites Support Pack – to be sent out • Leaflet - About Universal Credit • Leaflet - Making a claim • Leaflet - Where to go for advice • Leaflet - Top Tips • Desk Top Aid Artwork supplied to print off copies if you wish All together, working, playing, learning, growing, laughing, innovating, caring, sharing , living… Sunderland!
alltogethersunderland.co.uk Self Serve Materials All together, working, playing, learning, growing, laughing, innovating, caring, sharing , living… Sunderland!
alltogethersunderland.co.uk Online Claim Support Customer T ypes and Identified Support Customer Support Got access and confidence to make an online Useful info online claim No access but feels confident to make their Job Centres, Libraries and CSNs online claim Got access but no confidence to make their Assisted self serve support with form completion online claim available via JC Plus and Council No access and no confidence to make their Assisted self serve support with form completion online claim available via JC Plus and Council All together, working, playing, learning, growing, laughing, innovating, caring, sharing , living… Sunderland!
alltogethersunderland.co.uk Online Claim Support Pathways • People who turn up in JC Plus and need help with the claim form should be assisted there and only signposted into council surgeries if there is a capacity issue • People who turn up in the CSN should be signposted into the relevant council surgery • People who ring the DWP Service Centre or Council should be told that help is available via JC Plus and the council All together, working, playing, learning, growing, laughing, innovating, caring, sharing , living… Sunderland!
alltogethersunderland.co.uk Online Claim Support Process The DWP Service Centre and Job Centres will signpost -based on customer post code (only if they cannot provide assisted self serve themselves) - to the appropriate venue and give days/times for surgeries • Sunderland and Southwick Job Centres will signpost into city centre surgeries • Washington and Houghton will signpost into Galleries and/or Houghton All together, working, playing, learning, growing, laughing, innovating, caring, sharing , living… Sunderland!
alltogethersunderland.co.uk Online Claim Support Surgeries Initially surgeries will be offered as follows but demand will be closely monitored and the service reviewed as needed Tuesday 9.30 -11.30 am Washington Library (Heritage Area) Independence Square Washington, NE38 7RZ Tuesday 14.30-16.30 pm Fawcett Street Customer Service Centre 31-33 Fawcett Street Sunderland SR1 1RE Wednesday 9.30 -11.30 am Fawcett Street Customer Service Centre 31-33 Fawcett Street Sunderland SR1 1RE Thursday 14.30-16.30 pm Houghton Customer Service Centre Newbottle Street, DH4 4AF Friday 9.30-11.30 am Fawcett Street Customer Service Centre 31-33 Fawcett Street Sunderland SR1 1RE All together, working, playing, learning, growing, laughing, innovating, caring, sharing , living… Sunderland!
alltogethersunderland.co.uk Online Claim Support Surgeries As there are no surgeries planned for a Monday at the moment we have agreed with DWP that if people contact the DWP Service Centre or CSN on a Friday or Monday looking for assisted self serve they will be advised You can ring your Universal Credit Service Centre on 03456000723 or 08456000723 and make a claim over the telephone , requesting a call back If they need face to face support and are unable to cope with doing it over the phone then they will be directed to their nearest Jobcentre or wait until Tuesday. All together, working, playing, learning, growing, laughing, innovating, caring, sharing , living… Sunderland!
alltogethersunderland.co.uk Personal Budgeting Support The service will be tailored to the claimant’s ability to handle each of the main Universal Credit financial changes: • Monthly payments • Single payment to the household • Housing element paid directly to the claimant As well as offering more generalised budgeting support but not debt advice The service offers one off/short term support All together, working, playing, learning, growing, laughing, innovating, caring, sharing , living… Sunderland!
alltogethersunderland.co.uk Personal Budgeting Support Process Referral from DWP Service Centre/ Job Centre Triaged for immediate /more complex issues- e.g. referral into debt support assessment of needs Creation of a Personal Budgeting Plan • Help setting up a monthly budget and budgeting advice • Advice on finding the right bank account and how to open an account • Different methods for paying bills • Identifying priority and non-priority bills • Help with money worries • Advice on making your money go further • Referral into wider support All together, working, playing, learning, growing, laughing, innovating, caring, sharing , living… Sunderland!
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