Universal Credit – Partner Presentation
Progress so far • 26 Universal Credit Service Centres • 235 Jobcentres operate the Universal Credit full service (as at 24 th January 2018) • 700,000 on caseload as at 14 th December 2017 • 300,000 (46%) in employment as at 14 th December 2017
Universal Credit Full Service – who can claim? Child Income Housing Tax based Benefit Credits JSA Working Income Income Tax based Support Credits ESA The service will be available for all claimant groups from the start. The service will initially be available to claimants making a new claim, or certain changes in circumstances. The service will initially be available to claimants making a As of 6 April 2017, claimants, where the household has more than two dependant children at the new claim, or certain changes in circumstances . point of a new claim , will need to apply for Child Tax Credit and any other legacy benefits including Housing Benefit (HB) that they may be entitled to. 3
What’s Different About Universal Credit? Support for those who need it
Local partnership support – typical delivery partners The purpose of the partnerships approach is a joined up “coherent claimant journey” for claimants with complex needs so that they can progress from benefits dependency to independence
An example claim (changes in February 2018 no waiting days) +7 days Regular Universal 7 waiting Credit Assessment 30/11 day Period 31/10 Period 1 st Universal Credit 2nd Universal 01/10 24/09 Credit Payment Payment End of Date of Calculation: Calculation / waiting Claim 01/12 notification days to claimant: 01/1. 1 st Universal 2 nd Universal Credit Payment Credit Payment Received by Received by Claimant: Claimant: 07/11 07/12 7
Personal Budgeting Support – Alternative Payment Arrangements • For a minority of claimants, Alternative Payment Arrangements may be required; these might include – DWP will pay housing costs directly to the landlord (managed payment to landlord) – making payments more frequent than monthly – splitting the payment within the household • Option to make managed payments directly to the landlord if a claimant reaches a certain level of rent arrears (usually 2 Calendar months / 8 weeks) • Considered on a case by case basis and assessed on their individual needs • The decision about whether an Alternative Payment Arrangement is suitable will be made by a Universal Credit Decision Maker through the Personal Budgeting Support process • All Alternative Payment Arrangements are subject to review 9
Alternative Payment Arrangements: consideration factors Highly likely / probable need for Alternative Payment Arrangements Drug / alcohol and / or other addiction problems e.g. gambling Learning difficulties including problems with literacy and/or numeracy Severe / multiple debt problems In temporary and / or supported accommodation Homeless Domestic violence / abuse Mental Health Condition Currently in rent arrears / threat of eviction / repossession Claimant is young: either a 16/17 year old and / or a Care leaver Families with multiple and complex needs Less likely / possible need for Alternative Payment Arrangements Third party deductions in place (e.g. for fines, utility arrears etc.) Claimant is a refugee / asylum seeker History of rent arrears Previously homeless and / or in supported accommodation Other disability (e.g. physical disability, sensory impairment etc.) Claimant has just left prison Claimant has just left hospital Recently bereaved Language skills (e.g. English not spoken as the ‘first language’). Ex Service personnel NEETs - Not in Education, Employment or Training 10
Universal Credit Transition – live to full service EALING 3/18 RICHMOND 6/18 KINGSTON 6/18 HARROW 7/18 WANDSWORTH 9/18 HILLINGDON (Hayes & Uxbridge) 10/18 BRENT (Harlesden) 11/18 BRENT (Wembley) 12/18 All of the above dates are subject to change.
Universal Credit Full Service – Where Next. Our future plans. Timing Rollout of the Digital service across nation and regions From 2016 will be a phased delivery approach with around 5 jobcentre areas going live each month initially. We will accelerate delivery to around 30 jobcentre areas From 2017 per month going live with the digital service. Testing Migration of the legacy system will begin in 2018 From 2019 with the start of national migration in 2019 From 2020 The intention is that all cases are migrated, and a through to full service is available nationally, by 2020/2021 2021 12
Communications – What we’ve done so far • GOV.UK • Claimant Leaflet • Partner Toolkit • Infographics • Videos 13
Useful Links UC Rollout Schedule : http://bit.ly/ucrollout Universal Credit in Action YouTube channel : http://www.youtube.com/UniversalCreditinAction The claimant commitment : http://bit.ly/yourcommitment Local Support Services Framework : http://bit.ly/lssframework Universal Credit Personal Planner (for financial and digital preparation) : http://bit.ly/ucpersonalplanner Money Advice Service : http://www.moneyadviceservice.org.uk/universalcredit Improving Lives of Workless Families : http://bit.ly/worklessfamilies Universal Credit detailed guides on gov.uk : http://bit.ly/ucguides Universal Credit and Landlords : http://bit.ly/uclandlords Partnership Managers and Employer facing staff community group : https://intranet.dwp.gov.uk/page/universal-credit-partnership-resource-centre/
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