Trends in Benchmarking Evaluating System Performance Prepared for: September 26-28,2017
Agenda 2 Today’s discussion • Introduction • Topics for Discussion o Infrastructure Condition o Utility Personnel o Financial Tracking • Benchmarking Process MWU Presentation 9.26-28.17 CONFIDENTIAL
Agenda 3 Today’s discussion • Introduction • Topics for Discussion o Infrastructure Condition o Utility Personnel o Financial Tracking • Benchmarking Process MWU Presentation 9.26-28.17 CONFIDENTIAL
4 AMI/Smart Water There are a number of drivers for utilities seeking to pursue system automation programs • Improve the effectiveness of customer service • Reduce customer service costs (meter read labor, truck rolls, collections, etc.) • Increase distribution operations efficiency • Increase capital efficiency • Enhance customer satisfaction • Manage non-revenue water (NRW) • Support or enhance conservation • Increasing billing frequency • Aging meters • Foundation for utility of the future MWU Presentation 9.26-28.17 CONFIDENTIAL
5 Next Generation Water Utility While many utilities think of the immediate applications, there exists an opportunity to significantly transform many utility operations MWU Presentation 9.26-28.17 CONFIDENTIAL
Leak Detection 6 For example, AMI-based acoustic leak detection helps non-revenue water management MWU Presentation 9.26-28.17 CONFIDENTIAL
Technology 7 New technologies and service offerings are now changing the nature of water utility automation projects • Non-moving part meters • Second generation acoustic leak detection • Customer portals • Data analytics • Hosted software • Network management • Meter reading as a service • Remote control shut-off • Pressure and temperature sensors MWU Presentation 9.26-28.17 CONFIDENTIAL
Key Findings 8 The new wave of AMI and smart water programs are showing more value returned to utilities • 60-70% of the value of past AMI projects was left on the table – Primarily used for simple meter reading – Much valuable data lost in the shuffle • Today, AMI projects are oriented toward a data centric model – Complex data management and analysis systems are being designed to maximize benefits and enable more complex functionality. – 10-15% of project costs are now focused on system integration due to the complexity of the system – Projects are being undertaken with the goal being asset management and the data analytics are the drivers MWU Presentation 9.26-28.17 CONFIDENTIAL
Current State of Technology 9 The maturity of newer system is a key driver in returning value to water utilities and the communities they serve Deployments have been going on for a long time, and we are in 3 rd to 5 th generation of technology • • Systems are moving way beyond billing information into utility management • Cost versus benefits in most cases supports moving to the new systems • Product constraints/environmental issues require better management of utility systems • Advanced metering improves customer relationships MWU Presentation 9.26-28.17 CONFIDENTIAL
Water AMI 10 For many, AMI serves as the starting point for broader water system automation initiatives • Advanced metering should be an asset management tool in the utility segment • A significant cost reduction in data collection and customer service • It offers a significant change in the ability to utilize utility staff and capital based on data driven events – Engineering design issues – Capital budgets outlays • It is a network that is expandable for other city services, or can connect to existing networks MWU Presentation 9.26-28.17 CONFIDENTIAL
Coming Attractions 11 Emerging technology offers the potential to further increase the potential reach for water utilities • Pressure sensors build into the water meter • Water quality AMI sensors • Composite digital mag meters • Integrated disconnect meters (no plumbing) • Improved battery lifecycle • Acoustic sensors becoming a more integrated part of the smart water systems MWU Presentation 9.26-28.17 CONFIDENTIAL
Integrating Systems 12 One of the challenges that water utilities face is dealing with a water distribution system that is far from uniform 1920 1st Phase $20M (06 dollars) 1932 2nd Phase $8M (06 dollars) 1940 3rd Phase $ 20M (06 dollars) 1960 4th Phase $160M (06 dollars) 1980 5th Phase $65M (06 Dollars) 2007 Total Infrastructure= $265M Water Loss = 30% MWU Presentation 9.26-28.17 CONFIDENTIAL
Integrating Systems 13 For an increasing number of water utilities, the AMI network serves as the core of a new asset management system MWU Presentation 9.26-28.17 CONFIDENTIAL
Integrating Systems 14 The new AMI system can now be used to identify water loss and other problem areas Old pipe from 1920s Leaks near commercial areas with 1960s clay pipe Low-pressure in 1980s Plastic pipes MWU Presentation 9.26-28.17 CONFIDENTIAL
Data Analytics 15 Clear value propositions can be achieved from managing/using the data correctly • 60-70% of the value of past AMI projects was left on the table • However, many utilities today are seeking more integrated approaches to capture additional value – State of the art 24/7 monitoring of accounts worth over $15 million in revenue per year and over $265 MM in fixed asset replacement value – Reduction in customer service costs and service issues by up to 75% within 3 years – Real time emergency response to account issues – Elimination of safety issues in reading meters – Daily sales revenue from key accounts – Continual improvement on asset performance – Proactive customer service MWU Presentation 9.26-28.17 CONFIDENTIAL
System Architecture 16 The Meter Data Management System is typically used as a central repository of data that can be accessed by a myriad of supporting systems MWU Presentation 9.26-28.17 CONFIDENTIAL
Business and Data Models 17 The optimal approach calls for integrating business and data models MWU Presentation 9.26-28.17 CONFIDENTIAL
Future State Workflows 18 Value is created when future state workflows take advantage of the new technologies and systems that have been put in place USER FUNCTIONS METER & AMI SYSTEM DEPARTMENT Customer Calls Billing/CIS Water Meter AMI Server MIU Data: (Leak Gateway (MDM) Detection) Work Repair Kits Management Usage Profile Operations Water Meter AMI Server MIU Gateway Data: (Meter (MDM) Read) Bill Generation/ Billing/CIS Customer Calls Site Investigation Operations Water Meter AMI Server Security Team MIU Data: (Tamper Gateway (MDM) Alarm) Billing/CIS Bill Generation/ Customer Calls MWU Presentation 9.26-28.17 CONFIDENTIAL
Customers 19 In addition, water utilities now have new tools to communicate with customers on an ongoing basis MWU Presentation 9.26-28.17 CONFIDENTIAL
Potential Programs 20 There are quite a few different sources of value that water utilities may consider • • Business Process Engineering MDMS Configuration • • Line Loss Program Implementation Meter Data Mapping • • Business Analysis Meter Specification & Configuration • • C&I program Management Conservation Program • • Customer Communication Theft deterrent program • • Cyber Security Implementation Prepay Implementation • • Data Analytics Design Web-Portal Implementation • • Systems Engineering Program Social Media • • Water Management Project Management • Kiosk Implementation MWU Presentation 9.26-28.17 CONFIDENTIAL
Advanced Metering 21 Advanced metering applications are the most popular among utilities because of their ability to reduce costs and improve operations, while providing more value to customers • Many utilities are looking at options in advanced metering to streamline operations, enhance financial flexibility, and support smart grid potential for the future • Utilities with a rural component are more likely to pursue advanced metering efforts than purely urban/suburban utilities due to their rural reach and customer service orientation OPPORTUNITIES • Tamper, theft and outage detection • Consumption patterns can be tracked and analyzed to provide more accurate forecasting of trends • Improved customer service • Value added services can be offered to customers • Asset management MWU Presentation 9.26-28.17 CONFIDENTIAL
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