Third Tuesday Townhall NAHB Membership Development We will begin - PowerPoint PPT Presentation

Third Tuesday Townhall NAHB Membership Development We will begin shortly. This townhall will be recorded.

Logistics • Today’s town hall webinar will operate like a call in radio show. • Please use the raised hand button at the top right hand corner of your screen to indicate you have a comment or question. • You will need to press *6 to unmute your phone line before you begin speaking. • Please press *6 to mute yourself when not speaking. • Another great way to share your feedback is through the chat box in the lower right hand corner of the screen.

new member! You have a Now what?

Welcome • How do you engage new members? • Welcome procedure • Orientation • Onboarding • How often do you contact the member after orientation?

Mentoring • Do you have an ambassador or mentoring program? • How did you begin the program? • What kind of instructions do you give your ambassadors? • How do you hold people/volunteers accountable?

Communication • Do you use NPS/Listen360 or any periodic survey to keep in touch with members? • Do you have a retention plan in place? Specific strategy? • How do you keep up with it? Sign up for NPS at nahb.imprivia.com. FREE for local associations with under 350 members. $25/month for associations with over 350 members.

Thank You View the takeaways and recordings at: nahb.org/MembershipWebinars Contact us: Brace Ford, bford@nahb.org, 800-368-5242 x8286 Betsy Alafoginis, balafoginis@nahb.org, 800-368-5242 x8233 Greg Morrison, gmorrison@nahb.org, 800-368-5242 x8337 We Build Communities