• The way we work is changing • Introducing One Phone • Overview of Proposition • Marketing Overview • AOB, Q&A
Customers are more demanding than ever and expect an instant response, with your competitors only a click or call away . If they don ’ t get through, they ’ re unlikely to call back. “If my call is not answered, I’m unlikely to call back.” 59% of employees The average 77% still prefer to BUT 85% are put on have missed a call opportunity value of contact businesses hold when contacting lost business through via phone. 1 a business – 50% from a customer who of customers spend doesn’t call back. 2 missed calls is £1,230 2 10-20 minutes per week on hold. 2 1. Autonomous Customer Research, 2013 2. The State of Business Communications, BT Research, 2014
Your employees expect to be able to communicate effortlessly and instantly from anywhere at any time, with the same experience as in the office. Average number 88% are more On average UK employees spend of devices used to likely to take a job more than 42% of their working communicate at at a company that week away from their desk, work is 3. 1 offers flexible 18% somewhere else in the office, working. 1 24% working away from the office. 1 1. The State of Business Communications, BT Research, 2014
Improve customer service to retain existing customers.
• Combine your company ’ s fixed lines, mobile phones and phone system into a single communications system. • One phone receives all calls to your fixed and mobile numbers. • Call management features on your mobile phone that y ou’ re used to with your desk phone. There are two different solutions to choose from: BT One Phone Office A hosted communication service BT One Phone Professional • Replaces your office phone system with a A hosted mobile solution Cloud-based one. • Works alongside your existing • Dedicated private mobile network delivers phone system. landline equivalent call quality to mobiles in the office. • Easy to upgrade to BT One Phone Office when the time ’ s right
A dedicated private mobile network is installed in your office.
The BT One Phone SIM will work in any device.
Seamless handover to BT Mobile national network.
Hosted by BT, the core network and phone system operate in the Cloud.
Great resiliency for maximum peace of mind.
Fully managed and proactively monitored.
Unlimited access to over 5 million BT Wi-fi hotspots - control your system settings from almost anywhere with the BT One Phone portal.
BT mobile network works alongside your existing phone system. Users connect to the BT mobile network.
Cloud-based phone system. Desk phones. 4G smartphones and tablets Mobile data. Self-service tools. Indoor mobile coverage (Pico cell).
The One Phone Team Par Jansson Head of Commercial Operations Technical Pre Sales Consultants Rob Walker Ben Price Chris Pearson Chris Wiggins James Pegg Umais Manzoor
Role of the One Phone Team Work alongside sales channels selling BT One Phone solutions.
All charges mentioned on this page are excluding VAT , based on a monthly charge (unless stated otherwise) and apply to full Minimum Period commitment. OPEX Option – spread connection fee over term BT One Phone Office (36 months) (£1.67 per month instead of £50) One off £50 per user (or £1.67 per month) Set up charge Upfront Subscription Charge – pay all subscriptions for BT One Phone Professional (24 months) FREE connection full term upfront with 10% discount Choose a subscription Unlimited (Unlimited UK calls Company Shared Bundle (Share voice, text and data) texts for each user) SIM-only discount on subscriber monthly rentals: • Office £3 • Professional £5 Office Mobile Office Mobile Worker Worker Worker Worker Type of workers £15 £20 £30 £35 Hardware credit included depending on proposition (Office solution only) (Office solution only) & bundle Voice Text Data Price Shared data bundles 3G/4G 5k 5k 5GB £345 Price Price 7.5k 7.5k 7.5GB £495 Add a bundle 5GB £40 80GB £640 10k 10k 10GB £620 Unlimited UK calls and texts 8GB £64 100GB £800 12.5k 12.5k 12.5GB £760 With 4G at no extra 10GB £80 150GB £1,200 15k 15k 15GB £875 cost! 15GB £120 200GB £1,600 25k 25k 25GB £1390 20GB £160 250GB £2,000 50k 50k 50GB £2625 75k 75k 75GB £3650 30GB £240 500GB £4,000 40GB £320 750GB £6,000 50GB £400 1TB £8,000 Wide range of company & subscription extras including company shared Data & features data bundles. Super fast 4G per user per month: £6 BT Wi-fi Unlimited on Android/iOS/windows inlcuded
BT One Phone is a diverse product Solution: 20 seat value 29.8K Solution: 64 seats value £86.9K Looking for a solution to centralise Solution: 27 seats Solution: 50 seats control of all there operation and to value £38k The customer operates value 51K improve their customer service CCTV and security experience and support times. Looked Why: Customer had systems. They have a This customer is at a Mitel solution with remote users Vodafone One Net, large engineering fleet looking to improve and mobile twinning and the quote but was not really who need to customer service and would be over £10k just for the kit. happy with it. communicate regularly Considering they could have 40 users support, bringing all of with the head office. The majority of staff in the near future, mainly remote, the their 5 regional offices Onephone gave are field based so the One Phone solution looked like a much and 25 mobile presence detection, customer requested a better fit for this customer. It also numbers into the one full cost control as 6 extension phone gives them a lot more control and well as the ability to hub. system and 22 visibility of their staff. It will also replace lost, Also appealing is the mobiles. This then improve their customer service, as we damaged SIMS, bundle of extra's changed with the will be able to bring all of their out of order kit via the included like call demonstration of the area and non-geographical numbers Onephone portal. BT One Phone management, logging into one place, they really liked this. This solution Plus we can add numbers in new area’s solution as the all in and outbound represented so they can attract new customer and function and pricing calls with reporting significant benefits grow the business further. Also were better than what throughout the whole in flexible working geographical marketing and they had been paying estate, as well as while also giving campaigns. On the One Phone you get to Vodafone. The them up to date presence and call management so we can log all the customer liked it so technology. availability. calling activity inbound and out and much he One key challenge was report it as well, they really like this. So recommended their to include providing This gives them more they can monitor success from their sister company so we detailed technical data control and flexibility marketing. Also staffing levels at peak picked up an around the Radiation times, if they need more in certain to handle their call levels of the PICO Cells additional One Phone areas they could easily add users traffic and customer case opportunity. quickly, again to improve sales, studies. customer experience and service.
• Proven track record – • The best connectivity, • Dedicated UK-based • Continuing to invest we’re the market wherever your people helpdesk. to give you better leader for phone choose to work. connectivity. • Installation overseen systems. • UK’s most established • £186m investment in every step of the way • Over 800k UK 4G network. by a dedicated Project 4G spectrum license to businesses trust us. Manager improve indoor mobile • Biggest 3G and 2G data coverage. • Experts in voice, • Radio survey of your networks. mobile and Cloud. site to make sure you • Over 5 million Wi-Fi have the right mobile hotspots. coverage.
• Proven track record – • The best connectivity, • Dedicated UK-based • Continuing to invest we’re the market wherever your people helpdesk. to give you better leader for phone choose to work. connectivity. • Installation overseen systems. • UK’s most established • £186m investment in every step of the way • Over 800k UK 4G network. by a dedicated Project 4G spectrum license to businesses trust us. Manager improve indoor mobile • Biggest 3G and 2G data coverage. • Experts in voice, • Radio survey of your networks. mobile and Cloud. site to make sure you • Over 5 million Wi-Fi have the right mobile hotspots. coverage.
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