The ultimate destination content solution for Airlines Jacqueline Ulrich CCO CCO Julrich@smartvel.com
“ Smartvel offers companies an AI-empowered solution that provides up up-to to-da date de destination content to improve their customers’ co experience, inspiring them on what to do in an any de destination, , date and sta stage of the journey” Some brands that already trust us: 2
Travelers are now Searching for inspiration with accurate travel information at no cost. Expect digitalization and personalization in all services. Are no longer loyal to any travel brand. They are driven by in- destination experiences and social media content. Airlines want to… Inspire more travel and play the “experience” card an and giv ive accu accurat ate in informat atio ion ab about open at attract actio ions / restau auran ants Be more present throughout the traveller’s journey and increase customer engagement with the brand. Have more data for personalization and CRM enrichment
Big Data Our content & Machine Learning CATEGORIZ CA IZE technologies GEO GEOLOCATE TRANSLATE TR TE ENRICH EN VA VALID IDATE YO YOUR OWN CONTENT CITY INF CIT INFORMATIO ION UP UP-TO TO-DA DATE EVENTS Your Own Events, Cultural Agenda, Concerts, Top Sights & Attractions, recommendations, Local Exhibitions, Local Activities, Monuments, Must-sees, Tours, Hotels, Rental Cars, 3 rd Trade Shows, Markets, Gastronomy, tours, local party agreements.. Festivals, Sports events & experiences, etc. matches, etc.
Inspiring content for all channels
CRM Chatbot interactions re-targeting campaigns Track customer behavior and feed the client back (via API ) with data for marketing and analytics as well as App Notifications SMS Link Centre Call Chatbot TOUCHPOINTS CHANNELS QR Magazine IFE departure email INSPIRATION Confirmation and Pre- My Trips pages Home & Destination Email In-flight App Mobile & Web Web, IN-DESTINATION PRE-STAY Touchpoints
Our solutions Covid19 Travel Advisor 1. Trip Planner 2. Customized City Guides 3. Contactless SMS Solution 4. Events calendar 5. Content Slider Widget (Accessible) 6. API 7.
Covid-19 Travel Advisor Covid-19 widget provides the requirements to travel ● to all countries around the globe. Smartvel’s AI gathers the latest information from ● reliable sources such as: Global Government agencies ○ Embassies ○ Airports websites ○ ○ Other official bodies ○ IATA’s official data Latest update shown along the results. ● ● Link to the official source included for additional information.
Covid-19 Travel Advisor Follow these 3 3 sim imple le steps: 1 2 3 Check the requirements to travel Select the origin Select the destination
Product Features Da Date of update for more reliability So Source ce link for more info Di Disclaimer limiting the responsibility
Covid-19 Travel Advisor Mob Mobile version on
Trip Planner ü Wh White-la label l wid idget for any destination and language. ü Ea Easy-to to-em embed ed i nto any digital channel by adding just a few lines of code. ü All widgets come with a ge geolocat ated map map ü Cu Customizable e to your look & feel eel to provide a unique and personalized tool. ü Di Different desi sign proposa sals s for clients. s. Singapore web (Bangkok example) LATAM web (Miami example) Hesperia Hotels & Resorts
Customized city guides We can create unlimited guides with customized content based on customer interests or themes Guides example link
Contactless SMS Solution Help your call center teams cause a WOW effect • through a’contactless’ solution in less tan 20 seconds! Quick and easy to use. The employee just have to fill a form • with the following information of the traveller: ü Destination ü Guest mobile phone number ü Optional fields: • Travel dates Personalized text • The client will receive an SMS/WhatsApp with a direct • link to any of our content widgets to be able to discover everything there is to experience during their stay, book tours, restaurants, events and much more.
A 100% digital solution with updated information of your destinations. What your clients see Trip Planner Guides Y Your Brand Today Your Brand Y Hi Jacqueline. Please, find... Kris Thomas Hey! I’m already here. See u Henry Kent Password reset Yesterday Link to any widget Kris Thomas Meeting tomorrow then? Sender : Your Brand This week Mom Lots of love! Miss u Janice Bank Password of your account reset Mom Take care and bring a sweater! Joaquin Smith Hey! Are you coming to the party? Miranda Roberts
Events Calendar The ultimate tool for your users to discover all the events happening in any destination. Via CMS you can also upload your own events into the calendar.
Content Slider Widget ü Simple widget complying with AA accessibility requirements . ü Different personalization options to match your look & feel.
Smartvel API All the above information in our content widgets is also available via API for you to display it as you want depending on your needs. Unique AI AI & & Big Data tech chnology with more than 2 million events/year. ü + + 400 00 travel el online e sources es make our content more complete everyday. ü Ea Easy and fast proce cess. Access to our API within 24 hours ü Clear AP API docu cumentation with all the information needed to help you make API ü calls and filter any content you want. More than 40 400 destinations in 15 languages available (new on demand) ü Experienced su support tea eam to guide you on every step of the process. ü
Food & beverages API Chatbot API Trip Planner Information Static content Tourism bureaus Connected cars Dynamic content Banking Dynamic content Static content Information Trip Planner Chatbot In destination Inspiration In destination Post-trip CRM enrichment SMS service (for travel agents) Airlines Hotels OTAs Offline travel agencies Post-booking Trip planning Tourism bureaus Connected cars Inspiration Post-trip Banking Trip Planner Trip planning Post-booking Offline travel agencies OTAs Hotels Airlines (for travel agents) Tourism bureaus Connected cars Food & beverages Banking Dynamic content Static content Information API CRM enrichment Chatbot Inspiration In destination Post-trip CRM enrichment SMS service (for travel agents) Airlines Hotels OTAs Offline travel agencies Post-booking Trip planning SMS service Food & beverages Enrich booking confirmation and pre-departure communications How? Booking confirmation emails & pages. Pre-stay and in-destination emails Push notifications through your App. SMS solution for call centres Send quality messages with re relevant tra ravel content of your destinations Provide clients with the be best CX during all the stages of their journey. Allow users to ea easily get et inspired ed by all the available plans that will take place in their destinations during the days they are traveling.
Consumer behaviour data EN ENRI RICH YOU OUR R CRM RM WITH SMA MART RTVEL EL If the user specifies the user ID or FF number when the widget is loaded, Smartvel can track user behavior. This allows to feed the client back (via API ) with data for marketing and analytic purposes. This way, Airlines can send personalized travel ideas to its users and engage them with meaningful content.
How is it implemented? ü No No co compl plex x or lengthy installation . It does not require any integration with your systems. ü Embed our widget directly in your web adding ju just a a fe few lin lines of of co code de . ü No content or provider maintenance on your side. All the content is automatically updated. ü Im Implement ntation n Support. CSS Stylesheets proposals and Trip Itinerary Branding Customization. ü Hi Hide de, di displ play, or ch change features modifying the code based on your own preferences.
Airline pains & Smartvel’s solutions Ai Airline Pa Pains caused by Covid-19 19 Ou Our Solution Waiving of Setup Fees and recurring fees for Co Complete fr freeze on on ex expen enses es. months of May until August. We We are unsure of our business evoluti tion We will apply a dynamic discount according to af after the Lock ckdown. level of recovery. We will apply 60 day payment policy for 2020 Ca Cashflow is tight for 2020 and 2021 Need fo Ne for in inspir irat atio ion in init itiat iativ ives bu but no no Smartvel will give you the content you need resourc re rces La Lack of of re resourc rces du due to to th the fu furlough of of Smartvel’s solution has a dedicated team to st staff manage all the content and setup.
Customer Success Stories
98 98 Destinations One of the leading covered Airlines in the world trusts Smartvel to inspire >6 >6 min min its users with relevant travel content for its 98 Time on page (qualified users) destinations worldwide on its website and App.
14 143 Destinations Thanks to Smartvel covered widget, LATAM travellers can get inspiration and >1 >11 min min discover everything there is to experience during its Time on page (qualified users) travel dates and based on interests.
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