The I ns and Outs of B ooking Disneyland
Introduction ● The Basics of Booking Disneyland ● Disneyland Resort Hotels ● Good Neighbor Hotels ● Tickets ● Ground Transportation ● Add-Ons ● Post Booking Actions ● Overcoming Objections ● Sales Tips ● Questions
The Basics of Booking Disneyland What’s the Same as WDW: ● Book through DTA (online and calling in) ● Can book package or room only (DLR Hotels only) ● Same Booking Terms and Conditions ● Travel Insurance add-on ($70.50 vs $77.50) ● Promotions can be applied to existing reservations (must call)
The Basics of Booking Disneyland What’s Different from WDW: ● Commission is paid on Tickets of 2 days+ (including in packages) ● Ground Transportation is an extra cost (no magical express) ● Dining Vouchers for Character Meals ● Extended Vacation Add-ons ● Package from Disney sent prior to travel via UPS (changing in 2018) ○ Ground Transportation Voucher still mailed in 2018
*Note: Starting 1/10 packages will be held at resort for check in. Contents will What’s in the Box? be the same
Magical Extras: Onsite and Good Neighbor ● Magical Savings Booklet (in package) ● Layard and Pin (pick up upon arrival) ● Luggage Tags (in package) ● Souvenir Ticket (in package) ● 5x7 Photo (voucher in package must pick up actual photo) ● Burger and $10 ESPN Zone Game card for $15 (in savings booklet)
Magic Morning vs. Extra Magic Hour Magic Morning: 1 Disneyland Park Early entry available to anyone with a 3+ day ticket Extra Magic Hour: Early entry to a park for every ticket day for anyone staying at a Disneyland Resort Hotel Standard Days: ● Disneyland Park: Tuesday, Thursday, Saturday (MM and EMH) ● California Adventure: Monday, Wednesday, Friday, Sunday (EMH only)
Disneyland Resort Hotels ● Primary Differences Between The Resorts ● Additional Magical Extras: ○ Extra Magic Hour EVERY DAY ○ Ability to charge to room ○ Character Wake up calls ○ Grand Californian Park Entrance For GC guests ○ Disney Bubble ● Cater to your Client
Good Neighbor Hotels ● Target Client: ○ Budget Focused Looking for Perks (free breakfast, free parking, shuttle) ○ Larger Family ● Beware of Duplicate Names ● Do your research and know your client! ● Room only bookings not available through Disney My Favorites: ○ Courtyard Marriott Anaheim Theme Park Entrance: Water Park, Walkable ○ SpringHill Suites Anaheim MainGate: Free Breakfast, Near Tram, New ○ Candy Cane Inn: Free Breakfast, Free parking, Free Shuttle
Disneyland Tickets ● Commission on 2+ Day Tickets ● Highly Recommend Park Hopper ● 5 Days Maximum ● Southern California City-Pass: 3 Days DL, Sea World, Legoland
MaxPass ● $10 per person per day ● Includes Photos ● Not Bookable through DTA ● Client can add once in the Park through the App ● Recommend trying for a Day.
Additional Package Add-Ons ● Character Dining ● Ground Transportation ● Anaheim Activities ● Southern California Activities
Character Dining Vouchers ● Can be added to packages for commission ● Premium vs. Regular Dining: ○ Premium: Goofys Kitchen (B,D), Surfs up With Mickey and Friends (B), Ariel’s Grotto (B,L) ○ Regular: Plaza Inn (B), Storytellers Cafe (B) ● Can add multiple ● Includes tax and tip ● Best value for dinners
Ground Transportation ● Disneyland Resort Express ● Karmel Shuttle ● Car Rental (remind client of nightly parking fee) ● Lansky ● Alternate Shuttle ● Uber
Anaheim Add-ons Attractions: ● OC Beach Tour ● Medieval Times ● Catalina Island Tour and City Walk ● Madame Tussauds ● Knotts Berry Farm ● Aquarium of The Pacific Local Beach Resorts: Laguna Beach and Huntington Beach LA Hotels
Southern (San Diego) California Add-ons Attractions ● SeaWorld ● LegoLand ● San Diego Zoo or Wild Animal Park ● San Diego Seal Tour ● Old Town Trolley Tour Resorts - Note: to add a Resort to the package you MUST add an attraction ● 12+ Options ● Favorites: Hotel Del Coronado, Catamaran Resort, Legoland Hotel
Post Booking Actions ● Change Shipping Destination to Client’s Address (through Jan 10 only unless ground transportation is added) ● Disney Visa Package ● Disneyland Account - Use for Dining online and MaxPass/PhotoPass ● Dining and BBB at 60 days (one day at a time) ● Add Celebrations, Room Requests, etc ● Confirm Ground Transportation ● Travel Package with Touring notes and tips
Sales Tips ● If you never offer it, you are NEVER going to sell it (UPSELL) ● Talk to your client on the phone or in person ● If booked at a Good Neighbor send them updated Disneyland Resorts pricing when promotions are released ● Sell yourself first! YOU are the Disneyland Expert!!!
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