The CareHere eHealth Center: How Jackson Health is Extending Onsite Health Scott L’Heureaux | Group President & CEO | Jackson Therapy Partners Caryn Cook | CEO | Genesys Tonia Scofield | Chief Experience Officer | Genesys Michael Gonzales | VP , Product Development & Innovation | CareHere Edward W. Schwartz, MD | Chief Medical Officer | CareHere
Jackson Therapy Partners Scott L’Heureux, Group President & CEO A recognized healthcare business and technology leader for more than 25 years, Scott L’Heureux joined Jackson Healthcare over 20 years ago. He currently oversees and shapes the strategic business development and operations of a group of companies in the Jackson portfolio: Jackson Therapy Partners, Jackson Nurse Professionals, Jackson Pharmacy Professionals, Kirby Bates Associates, Healthcare Staffing Technologies, Avant Healthcare, and Healthcare Workforce Logistics. Genesys Enterprises Caryn Cook, CEO Before co-launching Genesys, Caryn served as a Senior Vice President of Health and Welfare Consulting at one of the Largest Publicly Traded Firms in the world and as a Senior Business Development Executive for SunLife Financial and GE Capital/Genworth Financial. Her educational background helped to bring her to each path she has traveled, earning a Bachelor of Business Administration in Risk Management from the University of Georgia and a Certificate in Business and Economics from Oxford University. Tonia Scofield, Chief Experience Officer Before co-launching Genesys, Tonia served as a Vice President of Client Services and Consulting at one of the Largest Publicly Traded Firms in the world and a Senior Client Executive at Great-West Healthcare/Cigna. Earning a Bachelor of Health Care Management from Southern Illinois University, her educational background initiated the launchpad for how Tonia serves others today. 2
Headquartered in Alpharetta, Georgia, the company has risen to a place of prominence among the largest healthcare staffing and technology companies in the U.S. Through healthcare staffing, search and technology, it impacts more than seven million patients in over 1,300 healthcare facilities each year. Jackson Healthcare is the parent organization of 16 staffing, search and technology companies. These companies primarily serve health systems, hospitals and other healthcare facilities across the nation. Helping 1,300 healthcare facilities fill critical needs in patient care nationwide, Jackson Nurse Professionals and Jackson Therapy Partners fill thousands of vacant registered nurse and therapy positions every year. Headquartered in Orlando, Jackson Nurse Professionals partners with hospitals and outpatient centers annually to solve their nurse staffing shortages while Jackson Therapy Partners specializes exclusively in the recruitment of occupational therapists, physical therapists and speech language pathologists for the short and long-term staffing needs of clients coast-to-coast. Genesys is a new beginning for businesses — a beginning marked by stronger communication, personalized benefits, and a culture that attracts and retains top talent. We are more than Health and Welfare consultants. We are agents of change with a commitment to truth, a heart to serve, and a passion for elevating humanity through our work. This rare approach to doing business coupled with unmatched experience and a wealth of strategic partnerships give us everything we need to enhance potential and uncover growth opportunities for our clients. Better Begins Here. We are ... data-driven, yet people-focused. confident, yet humble. Relaxed, yet professional. Disruptive, yet disciplined. 3
THE OPPORTUNITY Approximately 100 Remote Employees located in Orlando, FL With Acute & Without On-site Healthcare Access similar Chronic healthcare needs to Jackson Healthcare Corporate 4
1. Scalable : Design a comparable onsite healthcare solution that was economical as well as clinically viable The Mission 2. Integrity: Deliver high quality healthcare services through a physician led model 3. Improve Lives: Provide a solution that meets the patients where they are and improves lives regardless of location or access 5
What is the Difference? Telemed/ Other Virtual Models vs eHealth Center Model TeleHealth Services eHealth Virtual Care Services VS. 6
What is an eHealth Center Model? ü Remote Shared Physician ü Onsite Registered Nurse ü Remote Health Coaches Staffing ü Primary & Acute Care Scope of ü Care Coordination & Health Coaching Service ü Full Lab Services & onsite CLIA Labs ü Chronic Condition Management ü 24/ 7 Telemedicine Services ü Health Assessments & Biometrics ü ePrescribing ü Home Delivery ü eRx Discount Prescription Drug Program Facility (~300 med personalized formulary) Pharmacy ü Concierge Rx Delivery X Medication Dispensing ü Engagement Audit & Strategy ü Communications Plan ü Customized materials Communications ü Facility Design Services ü Approximately 250 Sq Feet ü Exam Room, Lab, Reception & Bathroom 7
How did we Build it? 8 8
e H e a l t h – W H A T T O E X P E C T Equipment Demo 9
So How is it Working? 10
Leading Indicators: Patient Satisfaction (Net Promoter Score) Patient Satisfaction Survey Jackson Healthcare Wellness Center (eHealth Center, Orlando) Date Range: 6/1/2019 - 10/1/2019 Total Responses: 11 1. How likely are you to recommend CareHere to your family or a co-worker? NPS, Net Promoter Score, is a patient loyalty and satisfaction index. 0-6 Detractors, 7-8 Passives, 9-10 Promoters. NPS = Promoters minus Detractors. The creators of NPS label scores l Poor(1) l Fair(2) l Average(3) l Good(4) l Excellent(5) of 0+ Good, 25+ Very Good, 50+ Excellent, 75+ World Class 4. EHealth Compare I preferred the eHealth Center over a traditional visit with a doctor in person. 5 My care & experience was similar to a traditional visit with a doctor in person. 6 Patient Comments 11 l l l l l
Leading Indicators: Initial Outcomes eHealth Center Orlando Jackson HealthCare May - Aug 2019 Unique Patients Appointments No Show Rate 71 227 1.8% Total Appointments and Patients Appointments Day and Hour 1 15 Timein Timein 8 AM 9 AM 10 AM 11 AM 12 PM 1 PM 2 PM 3 PM 4 PM 5 PM Appointments (Running Total) 227 Unique Patients (Running Total) Monday Tuesday Wednesday 71 46 21 Thursday May June July August Acute Chronic Acute Appt Frequency Relationship Distribution Chronic Acute Chronic 83% 59.70% 40.30% 22 8 5 8% 9% 8 7 3 3 3 1 2 3 4 5 6 7 Employee DepSpouse DepChild 12
Ca Caryn Co Cook ccook@t @thegenesys.us Th Thank You. To Tonia Scofield tscofield@t @thegenesys.us Question Qu ons? Mi Michael G Gon onzales MGonzales@C @CareHere.com Ed Edward W. Schwartz, MD ESchwartz@C @CareHere.com 13
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