Teleperformance Group Overview Including H1 2018 Information - PowerPoint PPT Presentation

Teleperformance Group Overview Including H1 2018 Information

DISCLAIMER  The financial statements for the six months ended June 30, 2017 and June 30, 2018 have been subject to a review by the auditors.  All forward-looking statements reflect Teleperformance management’s present expectations of future events and are subject to a number of factors and uncertainties that could cause actual results to differ materially from those described in the forward-looking statements. For a detailed description of these factors and uncertainties, please refer to the “Risk Factors” section of our Registration Document, available at www.teleperformance.com. Teleperformance undertakes no obligation to publicly update or revise any of these forward-looking statements.

AGENDA TELEPERFORMANCE AT A GLANCE 1 2 H1 2018 RESULTS AND OUTLOOK STRATEGY IN ACTION: ACQUISITION OF INTELENET 3 APPENDICES 4

DETAILED AGENDA p. p. 5-10 10 1. 1. TELEPERFORMANCE AT A A GL GLANCE Tel eleperformance at a a glan glance 5-10 2. H1 2. H1 201 2018 RE RESULTS AND OU OUTLOOK p. 11 p. 11-28 28 H1 1 20 2018 18 Key Fig Figures 2018 20 18 Outl utlook and and 20 2022 22 Fin Financial al Obj bjectives 11 27-28 H1 1 20 2018 18 Res esults 13-26 p. p. 29 29-41 41 3. STRATEGY IN 3. IN ACTI CTION: ACQUISITION OF OF INT INTELENET Financial im Fin impact for or Tel eleperformance 29-32 38-41 Ac Acquisi sition of of Intelenet 33-37 Intelenet bus business ss overview 4. 4. APPE PPENDICES p. p. 42 42-63 63 42-46 Tel eleperformance Shar Shareholding Mar arket En Environment 62 Key Dif Differentiating Fact actors 47-60 Alt Alternative Perf erformance Meas easures 63 61 Governance St Structure 4

1 TELEPERFORMANCE AT A GLANCE 5

TELEPERFORMANCE AT A GLANCE KEY MILESTONES OF A GROWTH AND TRANSFORMATION STORY…  Starting 40 years ago, ongoing growth and transformation story, either organically and through high profile acquisitions First listed on the Started Acquisitions in Offshore Founded in 1978 Acquisition in Paris stock operations in the Argentina and programs Mexico in France market US Brazil launched 2003 1993 2002 1986 1998 1978 TELEPERFORMANCE #1 IN FRANCE TELEPERFORMANCE #1 IN EUROPE Acquisition Acquisition of Acquisition of Full control of Acquisition of of The BeCogent (UK) Acquisition of LanguageLine TLScontact Aegis USA (US) Intelenet Answer & Teledatos Solutions Group (US) (Colombia) 2018 2016 2008 2014 2010 2012 TELEPERFORMANCE WORLDWIDE LEADER … STRENGTHENING ITS VERTICAL EXPERTISE AND SPECIALIZED SERVICES 6

TELEPERFORMANCE AT A GLANCE … TO BECOME THE WORLDWIDE MARKET LEADER LEVERAGING A UNIQUE GLOBAL NETWORK Teleperformance in 2017 Founded in 1978 Operations in 76 countries 223,000 Employees 171,000/ 350 Countries where TP operates Workstations Contact centers Worldwide leader with 2017 revenue of € 4.2bn New site in Kosovo Serving 160+  Nearly 12,000 workstations opened in 2017 Markets  New countries: Peru and Kosovo in 265 Languages New site in Peru 7

TELEPERFORMANCE AT A GLANCE …TO PROVIDE A FULL RANGE OF SERVICES IN CONSTANT EVOLUTION  Mission: Teleperformance people, “all over the world, all around the clock”, helping people address their day-to-day issues , in an even more changing and complex environment  A global service provider focused on the customer experience services requiring strong processes, right people and innovation capabilities to succeed  From Core Services to Specialized Services: strengthening the Group profile with higher added-value services Revenue by activity in 2017  Core Services: • Customer services Core Services 85%* • Technical support • Client acquisition Ibero- • Inbound interaction activities represents 85% of Core Services revenue LATAM 26% EWAP 39%  Specialized Services: • Online interpreting services (LanguageLine Solutions) CEMEA 15% • Visa application management services (TLScontact) 20% • Analytics and consulting solutions (Praxidia) • Accounts receivable management services (AllianceOne Receivables Management) Specialized • Collaborative CX platform (Wibilong) Services 15% • Integrated Digital Solution (Intelenet – acquisition announced on June 14 th , 2018) * Core Services split by linguistic region: - EWAP English-speaking market and Asia-Pacific (the US, Canada, the UK, the Philippines, China, India, etc.) - Ibero-LATAM Latin American countries (Brazil, Mexico, Colombia, etc.), Portugal and Spain 8 - CEMEA Continental Europe, Middle East & Africa

TELEPERFORMANCE AT A GLANCE A GLOBAL LEADERSHIP RECOGNIZED IN THE INDUSTRY  Over the last 5 years, Teleperformance has been recognized: 26 times by Frost 5 times as a leader 5 times as the Best Place To Work Best Employer & Sullivan in Gartner Magic leader by Everest certified 26 times certified 26 times Quadrant in 8 countries in 16 countries  Probably the most ever recognized company in the CX outsourcing industry Teleperformance is also active in Corporate Social Responsability and Group’s employee voluntary contribution ”Citizen of the World” program has raised close to US$34M in cash and in kind, utilized to support the communities in which Teleperformance operates 9

TELEPERFORMANCE FINANCIAL TRACK RECORD … WITH A PROVEN FINANCIAL TRACK RECORD (2011 -2017)  Profitable growth story Average 2011 2012 2013 2014 2015 2016 2017* 2011-2017 € M Revenue 2,126 2,347 2,433 2,758 3,398 3,649 4,180 Group LfL growth + 3.5% + 6.9% + 7.9% + 9.9% + 7.5% + 7.4% + 9.0% + 7.4% EWAP + 6.5% + 3.2% + 8.1% + 12.5% + 4.4% + 4.5% + 1.6% + 5.8% Ibero-LATAM + 10.5% + 16.5% + 11.2% + 6.8% + 7.8% + 11.3% + 22.4% + 12.4% CEMEA (5.2)% + 2.6% + 4.6% + 9.5% + 12.8% + 9.5% + 8.1% + 6.0% Specialized Services + 10.4% Current EBITDA 268 306 325 376 492 558 720 % revenue 12.6% 13.0% 13.4% 13.6% 14.5% 15.3% 17.2% Current EBITA 181 214 226 267 351 408 556 % revenue 8.5% 9.1% 9.3% 9.7% 10.3% 11.2% 13.3% Net profit – gr. share 95 129 129 150 200 214 312 Diluted EPS ( € )* 1.63 2.27 2.27 2.62 3.45 3.67 5.31 Growth + 28.3% + 39.3% + 0.0% + 15.4% + 31.7% + 6.4% + 44.7% + 23.7% Net capex 96 108 126 157 172 190 147 % revenue 4.5% 4.6% 5.2% 5.7% 5.0% 5.2% 3.5% 4.8% Net Free cash flow 88 95 64 93 202 236 324 % current EBITDA 33% 31% 20% 25% 41% 42% 45% 10 * Data by linguistic region related to core services activity since 2017 Definition of the Alternative Performance Measures in appendix

2 H1 2018 RESULTS AND OUTLOOK 11

2018 FIRST-HALF KEY FIGURES KEY FIGURES: SOLID REVENUE AND EARNINGS PERFORMANCE Recurring EBITA Revenue  Strong like-for-like growth in revenue: + 8.3% ( € M) ( € M) % revenue  Impact of the unfavorable foreign exchange environment on 2,070 2,081 246 245 the performance on a reported basis  Increase in recurring EBITA margin: + 8.3% • 11.9% vs 11.8% in H1 2017 as reported lfl 11.9% 11.8% • Higher increase at constant exchange rate H1 2017 H1 2018 H1 2017 H1 2018  Diluted EPS: € 2.10 Net Free Cash Flow Diluted Earnings per share (EPS)  Net Free Cash Flow: € 156M ( € M) ( € )  Enhancing the worldwide market leadership: more than 2.10 1.98 178 6,300 workstations opened in H1 2018 156 H1 2017 H1 2018 H1 2017 H1 2018 12 For the definition of the financial indicators mentioned in the charts and tables, please refer to the Alternative Performance Measures in the appendix

2018 FIRST-HALF RESULTS P&L SUMMARY  Like-for-like growth and operating margin, in line with annual targets H1 2018 H1 2017 Change € millions € 1 = US$1.22 € 1 = US$1.08 Revenue 2,070 2,081 (0.6)% Like-for-like growth* + 8.3% + 9.9% EBITDA before non-recurring items* 323 328 (1.5)% EBITA before non-recurring items* 246 245 + 0.4% % of revenue 11.9% 11.8% Operating profit 190 191 (0.5)% Net profit - Group share 123 116 + 6.0% Diluted earnings per share ( € )* 2.10 1.98 + 6.1% 13 * For the definition of the financial indicators mentioned in the charts and tables, please refer to the Alternative Performance Measures in the appendix

2018 FIRST-HALF RESULTS REVENUE GROWTH ANALYSIS  The sharply negative currency effect (translation) mainly linked to the US dollar’s decline against the euro and, to a lesser extent, the decrease in the Brazilian real and the Colombian and Argentine pesos € M + 1 2,081 2,070 + 158 1,911 (170) + 8.3 % like-for-like H1 2017 Currency effect H1 2017 at constant Like-for-like growth Change in scope H1 2018 exchange rates 14

2018 FIRST-HALF RESULTS SUSTAINED LIKE-FOR- LIKE GROWTH IN REVENUE, CONFIRMING TELEPERFORMANCE’S STATUS AS A GROWTH COMPANY 12 th straight half-year of like-for-like revenue growth above market growth  Half-yearly like-for-like growth (vs prior-year period ) since June 30, 2012 12% 10% 10% 10% 10% 8% 8% Average quarterly 8% 8% 8% like-for-like growth: 8% + 8% 8% 7% 7% 7% 6% + 5% 4% 2% 0% H2 12 H1 13 H2 13 H1 14 H2 14 H1 15 H2 15 H1 16 H2 16 H1 17 H2 17 H1 18 15