AND ACTIONS TAKEN IN RESPONSE TO COVID-19 * January 1, 2020 March - PowerPoint PPT Presentation

Q1 2020 REVENUE* AND ACTIONS TAKEN IN RESPONSE TO COVID-19 * January 1, 2020 – March 31, 2020 Conference Call April 28, 2020

Disclaimer All forward-looking statements reflect Teleperformance management’s present expectations of future events and are subject to a number of factors and uncertainties that could cause actual results to differ materially from those described in the forward-looking statements. For a detailed description of these factors and uncertainties, please refer to the “Risk Factors” section of our Registration Document, available at www.teleperformance.com. Teleperformance undertakes no obligation to publicly update or revise any of these forward-looking statements. 2

Q1 2020 revenue Key facts and figures ▪ Measures taken to overcome the global health crisis with three priorities • Protecting employees: 100% compliance with all hygiene standards in the Group‘s 80 countries and +155,000 employees working from home, i.e. 66% of the operational workforce, vs c.5,000 at end-2019 • Protecting jobs by supporting brands and governments in ensuring business continuity: 90% of clients served by home-working employees • Protecting the Group and strengthening liquidity: launch of a cost reduction annual program of around € 250 million, over € 1.5 billion in liquidity, including additional lines of credit secured for € 655 million, and BBB- rating with a stable outlook confirmed by S&P in April ▪ Sustained growth in Q1 2020: +6.2% LFL growth in revenue, despite the effect of Covid-19 on operations • Rapid growth in January and February • Flat performance in March due to first Covid-19 impact 3

Q1 2020 revenue Sustained growth in revenue despite Covid-19 Revenue growth in the first quarter remained strong: up +6.2% LFL • Sustained growth above +7% like-for-like in January & February • Stable performance in March due to the impact of the health crisis on the second half of the month € millions Change Q1 2020 Q1 2019 Like-for-like Reported €/$ exchange rate (12-months average) €1 = US$1.10 €1 = US$1.14 Revenue 1,352 1,271 +6.2% +6.4% 4

Q1 2020 revenue Revenue growth analysis +6.2% lfl 1,352 +79 • Revenue growth: +6.4% as reported and +6.2% like-for-like 1,273 1,271 +2 • Slightly favorable currency effect: gains in the US dollar mainly offset by declines in the Brazilian real, the Colombian peso and the Argentine peso against the euro Q1 2019 Currency effect Q1 2019 at Like-for-like Q1 2020 constant growth exchange rates 5

Q1 2020 revenue Revenue by activity Core Services & D.I.B.S . LFL growth: +6.8% : Change (%) Revenue ( € m ) Q1 2020 Q1 2019 Like-for-like* Reported • Sustained improvement in business in Core Services & D.I.B.S. 1,179 1,105 +6.8% +6.6% January & February - EWAP 431 400 +4.8% +7.8% • Revenue growth remained positive in March, although limited and uneven across - Ibero-LATAM 356 316 +18.1% +12.5% regions - CEMEA 274 263 +3.9% +4.2% - India & Middle East 118 126 -7.0% -6.6% Specialized Services lfl growth: +2.2%: • Significant decline in March due mainly to Specialized Services 173 166 +2.2% +4.9% the impact on TLScontact of travel bans and border shutdowns Total 1,352 1,271 +6.2% +6.4% * At constant exchange rates and scope of consolidation 6

Q1 2020 revenue Core Services & D.I.B.S. – English-speaking market & Asia-Pacific (EWAP) • Satisfactory revenue growth in the first two months of the year Q1 2020 vs. Q1 2019 (€m) • Very slight growth in March , despite the initial impacts of Covid-19 in North America, where 431 most segments were impacted, except for healthcare, the Internet services and automotive 400 +4.8% lfl industries. In the US, 90% of employees currently work at home • Operations in APAC progressed at a good pace: very strong growth in Malaysia along Q1 and return to solid revenue growth in March in China Q1 2019 Q1 2020 • Revenue still down in the UK, despite good growth in March due to the implementation of Covid-19 hotline services for the government 7

Q1 2020 revenue Core Services & D.I.B.S. – Ibero-LATAM • Double-digit lfl growth in March , despite a Covid-19 related slowdown compared with the Q1 2020 vs. Q1 2019 (€m) first two months 356 • Colombia, Brazil, and nearshore business in Mexico and Spain were the main growth 316 +18.1% lfl drivers • Financial services, e-tailing and the Internet services industry expanded at a good pace • Quick implementation of work-at-home solutions: the best penetration rate (nearly 80%), compared with other Group regions and Q1 2019 Q1 2020 close to 100% in Portugal 8

Q1 2020 revenue Core Services & D.I.B.S. – Continental Europe & MEA (CEMEA) • Sluggish growth in March : less harsh impact of Covid-19 than in other regions, though highly Q1 2020 vs. Q1 2019 (€m) contrasted situations from one country, or one industry, to another 274 • Business contracted sharply in March in the 263 countries with the strictest lockdown policies , +3.9% lfl such as Italy and Tunisia • Steady increases in revenue in others countries: multilingual hubs in Greece, Scandinavia as well as Turkey, Egypt and Russia, where the Group recently opened new sites Q1 2019 Q1 2020 9

Q1 2020 revenue Core Services & D.I.B.S. – India & Middle East • Activities in March contracted sharply, due to the drastic lockdown measures in India, Q1 2020 vs. Q1 2019 (€m) with a number of site closures during the month • Rapid expansion of work-at-home solutions 126 to meet client demand has helped minimize 118 -7.0% lfl this impact. To date, nearly 60% of the agents in India work at home. • International offshore contracts have been prioritized • Terminations of the less profitable domestic Q1 2019 Q1 2020 contracts have accelerated in March 10

Q1 2020 revenue Specialized Services • LanguageLine Solutions business was the main growth driver: a double digit growth in Q1 2020 vs. Q1 2019 (€m) Q1 supported by its solid interpreters working from home delivery model 173 • Sharp decline in revenue of TLScontact, 166 notably in March, when operations were +2.2% lfl reduced by half Q1 2019 Q1 2020 11

Q1 2020 revenue Outlook ▪ Margin will be negatively impacted in H1, especially in Q2 ▪ Ongoing positive commercial momentum ▪ No annual financial guidance provided at this stage ▪ Tackling H2 2020 with confidence based on: • measures taken to weather the storm and prepare the after crisis period • resumption of existing client and supporting new clients acquired during the crisis 12

APPENDICES 13

Alternative performance measures Change in like-for-like revenue: Change in revenue at constant exchange rates and scope of consolidation = (current-year revenue – last-year revenue at current-year rates - revenue from acquisitions at current-year rates) / last-year revenue at current-year rates. EBITDA before non-recurring items (Earnings before Interest, Taxes, Depreciation and Amortization): Operating profit before depreciation and amortization, amortization of intangible assets acquired as part of a business combination, goodwill impairment charges and non-recurring items. EBITA before non-recurring items (Earnings before Interest, Taxes and Amortization): Operating profit before amortization of intangible assets acquired as part of a business combination, goodwill impairment charges and non-recurring items. Non-recurring items: Principally comprises restructuring costs, incentive share award plan expense, costs of closure of subsidiary companies, transaction costs for the acquisition of companies, and all other expenses that are unusual by reason of their nature or amount. Net free cash flow: Cash flow generated by the business - acquisitions of intangible assets and property, plant and equipment net of disposals - financial income/expenses. Net debt: Current and non-current financial liabilities - cash and cash equivalents. Diluted earnings per share (net profit attributable to shareholders divided by the number of diluted shares and adjusted): Diluted earnings per share is determined by adjusting the net profit attributable to ordinary shareholders and the weighted average number of ordinary shares outstanding by the effects of all potentially diluting ordinary shares. These include convertible bonds, stock options and incentive share awards granted to employees when the required performance conditions have been met at the end of the financial year. 14

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