INNOVATIVE GOVERNANCE FOR SOCIAL CHANGE 19 October 2016 TELEKOM MALAYSIA’S INITIATIVES FOR PERSON WITH DISABILITIES IN MALAYSIA Ir. Rozinah Anas Project Director Telekom Malaysia 1
1. Introduction 2. World Trend – Initiatives Towards PwD 3. PwD in Malaysia 4. TM’s Initiatives For PwD In Malaysia 2
Life fe Made de Easi sier er with th TM 3
Busi siness ness Made de Easi sier er with th TM 4
1. Introduction 2. World Trend – Initiatives Towards PwD 3. PwD in Malaysia 4. TM’s Initiatives For PwD In Malaysia 5
World Trend – Inititives Towards PwD’s Interactive Apps for sending picture, text and video USA – the American Red Cross USA – AtHoc Notifier Mobile Apps Source: (1) Swiss Air Rescue (http://www.rega.ch/en/multimedia/mobile-app.aspx) (2) American Red Cross Mobile Apps (http://www.redcross.org/prepare/mobile-apps) 6 (3) AtHoc Notifier Mobile Application (http://www.athoc.com/)
1. Introduction 2. World Trend – Initiatives Towards PwD 3. PwD in Malaysia 4. TM’s Initiatives For PwD In Malaysia 7
Government Responsibility for PwD… Akta 685 : Akta Orang Kurang Upaya 2008 8
Responsibility for all to assist PwD in emergency… Communications and Multimedia Act – 1998 • Required Applications Service 9
We are working to reach more PwD’s in Malaysia… Total by State 90,000 80,918 80,000 Type of Disabilites 72,563 [CATEGORY [CATEGORY [CATEGORY [CATEGORY 70,000 NAME], [VALUE], NAME], [VALUE], NAME], [VALUE], NAME], [VALUE], ([PERCENTAGE]) ([PERCENTAGE]) ([PERCENTAGE]) ([PERCENTAGE]) [CATEGORY 60,000 AME], [VALUE], [PERCENTAGE]) 52,084 50,000 45,870 43,519 35,693 Learning 40,000 [CATEGORY Visual 35,403 35,068 33,676 NAME], [VALUE], 31,607 ([PERCENTAGE]) 29,256 [CATEGORY 30,000 27,317 Hearing 25,435 NAME], [VALUE], ([PERCENTAGE]) 20,000 Physical 8,067 10,000 1,155 - Source: Jabatan Kebajikan Masyarakat – September 2015 10
This is our focus group…. 2,50,000 1,95,799 2,00,000 1,83,186 Deaf & Mute : 68,590 Blind : 53,929 1,50,000 1,00,000 64,355 53,929 50,000 28,789 27,338 4,235 0 Visual Hearing Physical Learning Speech Mental Others Source: Jabatan Kebajikan Masyarakat – September 2015 11
…TM’s initiatives towards PwD’s communities SaveME 999 DEAF - FOR HEARING-IMPAIRED COMMUNITIES SaveME 999 BLIND - FOR SIGHT-IMPAIRED COMMUNITIES 2013 1. VIDEO RELAY SERVICE 2. SMART APPLICATION FOR THE BLIND 2015 2016 12
1. Introduction 2. World Trend – Initiatives Towards PwD 3. PwD in Malaysia 4. TM’s Initiatives For PwD In Malaysia 13
…TM’s initiatives towards PwD’s communities SaveME 999 DEAF – FOR HEARING- IMPAIRED COMMUNITIES SaveME 999 BLIND – FOR SIGHT-IMPAIRED COMMUNITIES VIDEO RELAY SERVICE (VRS) APPLICATION FOR THE DEAF SMART APPLICATION FOR THE BLIND 14
…TM’s initiatives towards PwD’s communities SaveME 999 DEAF SaveME 999 BLIND Will be launched soon. Launched on 9 th September 2013. Using Voice Over Screen features. Accessible to all emergency agencies Accessible to all emergency agencies (Police, Fire Department, Hospital / (Police, Fire Department, Hospital / Ambulance, Civil Defence and Maritime Ambulance, Civil Defence and Maritime Enforcement). Enforcement). Display the nearest emergency agencies Screen colors can be configured to for assistance. adapt the user’s visual setting. Voice recording features “Where am I” features 15
…feedback on SaveME 999 apps… 16
Video Relay Service is … Form of Communication Communicate with each other in sign language. Interpreter The interpreter relays the conversation back and forth between the parties -- in sign language with the VRS user, and by voice with the called party. Conversations With Video Access Easy and effective. 17
Video Relay Service (VRS) … 18
How to communicate using VRS… Video relay user Video relay user contact the interpreter. VRS Call Center (Interpreters) Using smart phone, tablet or computer Interpreter speaks to the phone user Phone User Interpreter signs the response Phone user responds 19
In helping the PwD’s, here are the benefits of VRS… Communicate effectively instead able to fully express themselves of having to type what they want through facial expressions and to say … body language service without any help from telephone conversation anyone and easy to access to the between two normal person... call center interpreter. 20
Easy access, anywhere, anytime… Using smart phone, tablet or computer. Laptop / computer Tablet Smart phone Available in Android and iOS for free.. Web version for computer user. Available for data plan user or wifi internet connection 21
Communication using VRS… Banks Telcos Emergency Call Center Utilities Education VRS Voice VRS Sign Communication Language Service Provider Professionals i.e. Interpreter will Doctor, Lawyer, PWD activate interpret the sign Lecturer and etc VRS language and relay it to Service Provider via voice communication 22
VRS also available in smartApps… Contact VRS Call Centre VRI Booking Call User Profile Emergency 999 23
Click Here Display Pre- Defined Contact List The caller will be automatically call to VRS Contact Centre 24
View from caller tablet / smartphone Interpreter Caller Chat as backup communication 25
Caller Interpreter 26
SMART APPLICATION FOR THE BLIND Navigation Text to Read Speech Barcode Explore Location Explore new areas and navigate to Extracts text from Enable to scan bar selected destination images and then it codes to provides will be read by Voice instant identification Over smartphone of products Search Destination Provide a navigation service through voice 28
All applications and initiatives towards PwD’s are using the Geospatial Data extensively and inherent in every aspect of the service … 29
Way Forward 1. Recommendations for future Apps not just in Malaysia, but can be used in ASEAN countries. • Common platform 2. Data Sharing for analysis • Confidentiality issues • Security issues 30
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Thank you 32
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