Consultant Connect – Phone A&G and Tele-dermatology Henry Maas – Dermatology Lead HMR CCG – MDP 11 July, 2019
The Consultant Connect App is modernising healthcare • Consultant Connect launched Phone Advice & Guidance in 2015 • Both Urgent & Elective care specialties • Launched the app December 2016 • Now the largest non e-RS Advice & Guidance provider in the country, covering just under 1/3 rd of NHS patients • Introduced ‘Safe Clinical Photography’ ( PhotoSAF) in 2017 • Photo Advice & Guidance in 2018
Safe Clinical Photography on any device IG secure / GDPR compliant photos on any device, including your own I mages are removed from the device but the clinician can still see them on their computer via the cloud.
Share photos with dermatologists immediately
Photo A&G Demo: General dermatology advice & guidance requests, using the CC App How to: https://www.youtube.com/watch?v=fX8uM_mrXkk&t=2s
SE London CCGs – Photo Advice & Guidance from Secondary Care • Using dermatologists at Guy’s and St Thomas’s to provide non -2ww A&G • Pilot covered nearly 1,000 cases • 79% of cases avoided secondary care referral • Now business as usual “It is easy to use, and the images aren’t stored on my personal phone. Responses from consultants are very quick. It can really help with dermatological uncertainty.” Dr Tom Boswell, Southwark CCG
Phone A&G: HMR: pre-referral clinical advice & guidance using the national network. Telephone access to: • Cardiology • Diabetes & Endocrinology • Elderly Care* • Gastroenterology • Gynaecology • Haematology • Neurology • Paediatrics • Renal Medicine • Urology
Phone A&G: HMR: pre-referral clinical advice & guidance using the national network. Diabetes and Cardiology Endocrinology Gastroenterology Gynaecology Haematology Neurology Paediatrics Renal Medicine Urology Total Last week (from 3 Jul 15:48) — Incoming calls 5 2 1 4 1 7 1 3 24 — Calls answered 5 2 1 3 1 6 1 3 22 Connection rate — 100% 100% 100% 75% 100% 86% 100% 100% 92%
Thank you for listening Any Questions? Henry Maas, Dermatology Lead 01865 261467 Henry.maas@consultantconnect.org.uk
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