Supporting complex care teams during the COVID-19 pandemic National - PowerPoint PPT Presentation

Supporting complex care teams during the COVID-19 pandemic National Center for Complex Health and Social Needs, an initiative of the Camden Coalition of Healthcare Providers

Agenda - Introduction & Housekeeping – 5 min - Community Forum – 50 min - Care delivery - Organizational function/priority - Emotional health/burnout - Potential long-term impacts - Wrap-up & next steps – 5 min 2

Housekeeping - This event will be recorded - Please keep yourself on mute (by phone or on the Zoom platform) - All questions and resources should be submitted through the Q&A feature - Rebecca will select individuals to participate out loud. If you would prefer not to be called on, please place an asterisk (*) at the beginning of your chat - To unmute your phone, press *6 3

Poll #1 Please indicate the complex care population that you serve 4

Poll #2: Please indicate the type of organization 5

Community Forum 6

7 The modality and delivery of complex care has been disrupted • Transition to primarily virtual patient care Care delivery • Difficulty care planning and goal-setting with patients Organizational function • Partnering organizations have shifted their operations or priorities Emotional health Potential long- term impacts

8 Complex care operations impacted by competing demands of the organization and staff • Change in staff availability due to caregiving or Care delivery physical/mental health • Decreased access to central support functions, Organizational e.g. data analytics function • Change in staff roles to meet emergent needs Emotional health Potential long- term impacts

9 Staff are experiencing heightened emotional strain and risk of burnout • Increase in general anxiety around the state of Care delivery the world • Impossible work-life balance challenges Organizational function • Addition of grief and loss for their patients and their role as care providers Emotional health Potential long- term impacts

10 Current pandemic may lead to a new role for complex care programs within a larger system • Organizational priorities have shifted, either Care delivery towards or away from complex care programs • Heightened sensitivity or awareness of barriers Operational our populations face, including toxic stress and function limited healthcare access • Deeper understanding of the need for Emotional health established relationships with other agencies Potential long- term impacts

Open discussion Share your questions or resources through the Q&A feature 11

For more information Email National Center for Complex Health and Social Needs: nationalcenter@camdenhealth.org Join the Complex Care Resource Exchange LinkedIn group: http://bit.ly/complexcareresourceexchange 12

Upcoming events Community Forum #3: Approaches to cross-system collaboration during the COVID-19 pandemic Friday, 4/17 1:00 – 2:00 ET 13

We want your feedback! An evaluation survey will be sent out after this webinar 14

Camden Coalition of Healthcare Providers Thank you! National Center for Complex Health and Social Needs An initiative of the Camden Coalition of Healthcare Providers www.nationalcomplex.care @natlcomplexcare 800 Cooper St., 7 th Floor Camden, NJ 08102