Supporting Communities Remotely 21 st May 2020 insights@bbbc.org.uk - PowerPoint PPT Presentation

Welcome to the first BBBC Knowledge Share & Exchange Webinar on Supporting Communities Remotely 21 st May 2020 insights@bbbc.org.uk @BBB_Insights www.bbbc.org.uk Bromley by Bow Centre

Today… • Ask your questions and introduce yourself in the Chat box! • Keep yourself on mute at all times • A recording will be available after the webinar insights@bbbc.org.uk @BBB_Insights www.bbbc.org.uk Bromley by Bow Centre

The BBBC Knowledge Share & Exchange programme Post-lockdown Lockdown Essential tours Online resources Bespoke visits Pre-lockdown platform Themed seminars Essential tours Virtual network and Online resources platform Bespoke visits meetings Virtual network and Themed seminars Online webinars and meetings interactive content Online webinars and interactive content insights@bbbc.org.uk @BBB_Insights www.bbbc.org.uk Bromley by Bow Centre

Today’s agenda • Working from home – Managing and supporting the “Staff community” • Coping with the lack of face-to-face interaction for service delivery • Seizing the opportunities of change for a more proactive approach insights@bbbc.org.uk @BBB_Insights www.bbbc.org.uk Bromley by Bow Centre

Working from home – Managing and supporting the “Staff community” Alice Everett, Wellbeing and Development Manager, BBBC insights@bbbc.org.uk @BBB_Insights www.bbbc.org.uk Bromley by Bow Centre

Working from home: supporting our staff community Critical to delivering quality community services that can meet the demands of a changing social and cultural landscape is a well supported, autonomous and confident staff community. The recent changes resulting from the global pandemic mean that we are all changing the way we work and relate with one another both personally and technologically. Humans are incredibly adaptive and already people are finding normality and mundanity in what was recently a huge change in working practice. What we have found helpful and what staff need, to feel able to do their jobs and to maintain purpose. Aligns with workplace wellbeing and mental health Bromley by Bow Centre

The basics: communication and safety There are lots of things outside of our control but we can create a secure safe base for our staff remotely. Arrange weekly video check-ins with each team members as well as continuing with team meetings as usual. Setting this for the same day/time each week creates an anchor in the week. It is important to see all staff members regularly as this aids communication enables you to notice more easily any changes going on for staff. Build an extra 10 minutes into the start of each team meeting for non-operational check-ins. People may feel disconnected. Ask how staff are doing and listen to what they say, giving summaries and paraphrasing to make sure you’ve heard the important points, strengthening connection. Listen out for the emotionally loaded words in conversations as this might give you clues as to whether staff are feeling anxious, depressed, or worried. Bromley by Bow Centre

Person-centred support for staff Adopting a person-centred approach Encourage staff to explore what they need and what would help them most, thinking in terms of both what they can do to improve things themselves and how they feel you and the organisation could help them. Incorporating the ‘important for and important to’ concept. Purpose and motivation Staff may start to feel lacking in purpose given the community focused nature of most roles and motivation can wane when working alone. And that’s ok. Normalising their responses helps to validate their experiences and helps remove self judgement. By opening up dialogue about what can feel difficult and how motivation will naturally dip at times you’re giving staff permission to be honest and this will lead to less stress and happier staff. Bromley by Bow Centre

Autonomy, Trust and Training Autonomy Create choice within the project parameters. Ownership, allowing staff to shape their working environment as much as they can. Allow flexibility, moving the focus from ‘clocking in/off’ toward achievements and successes. Provide the secure base and supportive relationship to allow learning from mistakes, and giving space for creativity and innovation. Trust Most people will work hard and try their best, so it’s better to trust people until they prove otherwise, rather than the other way around. This is a stressful time for people and it’s good practice not to add to that pressure. It might be that a bit of flexibility actually helps people be more productive. Trust that people will get their work done, even if they are not working traditional hours. Training Training is always important to help people reach their goals, more so now than ever. Encourage staff to identify training that will help them to feel confident in their roles, this may be around using new technology, it may also be around their own personal development and wellbeing such as assertiveness, managing change or anxiety management. Bromley by Bow Centre

Mental Health within our staff communities Working remotely can, and will, escalate pre-existing mental health issues for some people. Creating and using a Wellness Plan can help staff identify what will help and what support is needed from the organisation. Identify together what the person would normally do when their mental health escalates. It’s good to have a sense of the person’s support network , e.g. friends, family and professionals so you know who can best support them. Whilst most staff will be ok, there may be a small number who are in complicated and sometimes dangerous situations at home. Sadly those experiencing domestic violence or emotionally abusive households may experience an escalation of risk. As a manager or team mate you are not responsible for all of these external issues , but we have a duty of care to share concerns with a manager or safeguarding lead so the organisation can take steps to ensure people’s safety. Bromley by Bow Centre

Don’t forget…..you are also a member of staff, ensure that you are also getting a good level of support from your own line manager and don’t be afraid to ask for things that may help you to feel good both in, and at, your job. Bromley by Bow Centre

Reflective discussions (5 mins) Even numbers – what do you need from your manager when working remotely? Odd numbers – how do we cultivate a sense of supported autonomy in our remote teams? Bromley by Bow Centre

Thoughts, reflections and questions about supporting our staff communities? (5 mins) Bromley by Bow Centre

Coping with the lack of face-to-face interaction for service delivery Jessica Walker, Communities Driving Change Manager, BBBC insights@bbbc.org.uk @BBB_Insights www.bbbc.org.uk Bromley by Bow Centre

Working with Communities Remotely During Covid 19 Jess Walker 21 May 2020

Welcome • Before: Context • During: Response • Challenges • What’s next? • Discussion • Q&A B r om le y by B ow C e ntr e

Before: Communities Driving Change 15 resident-led activities • Regular estate events and outreach • Network of over 550 residents • 110 particpants on Whatsapp groups • 34 active volunteers • Walking, Cycling and Exercise groups, Confidence Club, SEND carers coffee morning, event organising teams B r om le y by B ow C e ntr e

During: Response Connecting with active volunteers • Mapping local support • Partnerships and coalitions • Crisis social prescribing • Digital inclusion- online resident meetings • Activating networks • Film and photography projects • B r om le y by B ow C e ntr e

Old Ford Road Mum’s Film

Challenges • Working remotely • (Mis)information • Digital divide • Lack of physical presence • New demands on members B r om le y by B ow C e ntr e

What’s next? • Community Voting Day • Coaching Communities • Support longer term community vision and recovery B r om le y by B ow C e ntr e

Thanks ! B r om le y by B ow C e ntr e

Discussion and Q&A Share your responses • What possibilities do you see for • communities in the recovery phase of Covid 19? Any questions? • Jessica.walker@bbbc.org.uk cdc_north_east B r om le y by B ow C e ntr e

Seizing the opportunities of change for long term transformation Emma Owen-Amadasun, Assistant Director (Population Health), BBBH insights@bbbc.org.uk @BBB_Insights www.bbbc.org.uk Bromley by Bow Centre

A Population Health response to Covid-19 st May 21 21 st May 2020 Bromley by Bow Centre