Sunshine Line (Human Services Transportation) Services Overview Sunshine Line provides non-sponsored transportation services for the transportation disadvantaged of Hillsborough County. There are two main services: • Door-To-Door service • Bus Pass program • HART and HARTPlus bus passes for those who can use the local transit system but cannot pay the fare 1
Coor Co ordi dinated T ed Tran anspor ortation on o County Human Service Departments and other Departments o Aging Service—Senior Nutrition Program, Adult Daycare, and Events o Healthcare Services—door-to-door and bus passes for those who have no transportation and are on the health Care plan, Healthy Living, or Intensive Care Program (DACCO) o Homeless Services—Homeless Crisis Intervention Transportation o Head Start, Social Services, Fire Rescue, Affordable Housing, etc. o Coordination contract management as required by 41-2 FAC for 14 agencies o Coordination of services with multiple local non-profit organizations o Group trip coordination with over 30 senior housing facilities o Information referrals to other appropriate transportation resources 2
Co Coor ordi dinated not ed not Dupl uplicated ed Collaboration • Bus Pass Program • • Mass Transit Human Service Transportation • • Shared Board and Committee • HARTPlus—ADA Serves a Specific Population members • Complimentary Service 1,050 sq Mile Service Area • • Collaborated Training • Serves the General Population Serves the Other 48% of the • • Emergency/Disaster Response 250 sq Mile Service Area Population (unduplicated) • Customer Service Managers • • Serves 52% of the Population Flexible and Moderately • Engaged Very Structured and Highly Regulated • Great Working Relationship as Regulated Transportation Professionals 3
Our ur Value t e to o Hillsbor boroug ough Coun County • 379,500 door-to-door and bus pass trips for over 2,700 unduplicated customers to local businesses & retailers for groceries and other necessities in FY19 • Evacuate to special needs shelters during declared emergencies • Transported the homeless to and from cold weather shelters 21 times in FY 19 • Provide access to social & recreational activities throughout the county • In FY19, provided over 6,800 social and recreational trips for senior housing residents, foster children (New Life Village) and other groups • 99% of survey respondents reported that Sunshine Line improves their independence and quality of life • Provided over 40,770 trips to job training and employment for over 700 unduplicated customers in FY19 of which 220 had a disability • Enable residents to access medical care including, dialysis, cancer treatment, mental health and drug treatment, contributing to overall health improvements and the ability to participate in daily activities 4
Key Su Sustainability & & Per erformance ce M Metrics cs • Overall client satisfaction with Sunshine Line’s services is 99% and on-time performance is 92.3% • Sunshine Line served over 5,900 residents with no other means of transportation by providing 171,195 door-to-door trips and 28,917 HART bus passes which provided an additional 529,862 trips in FY19. • The average cost per one-way door-to-door trip for the first three quarters of FY19 was $38.06 including personnel, operating, capital replacement and allocated indirect costs and the average annual cost for each door-to-door customer was $1,870 • Return on investment is $5.07 for every $1 spent on transportation disadvantaged transportation for medical or nutrition services. Based on the fact that prevention costs are significantly less than acute or long term care. “Hillsborough County Transportation Disadvantaged Services: FY 15-16 Return on Investment Update” – Hillsborough County Metropolitan Planning Organization “Florida Transportation Disadvantaged Services: Return on Investment Study” -- March 2008 the Marketing Institute -- Florida State University College of Business 5
Su Succe cess St Story Improving quality of life and independence for our citizens! Patricia-71 years old • Had a career and was not able to return to work due to a medical issue • Had no means to get to and from medical appointments • Ended up hospitalized • Referred to Sunshine Line by the hospital social worker • Quality of life was significantly improved with Sunshine Line service Robert-85 year old veteran with a disability • Practicing Psychologist for 50 years • Unable to work due to a head injury • Was homebound • Referred to Sunshine Line by his niece • Regained independence through Sunshine Line 6
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