e-Gov & Information Society of Korea - Strategies and Best Practices - 3 May 2011 Hyeon-Kon(HyKon) Kim khk@nia.or.kr Executive Director, National IT Policy Division NIA, National Information Society Agency, Korea
Table of Contents Journey of e-Nation & e-Government 1 2 Current Status & Evaluation 3 Success Factors & Lessons 4 Best Practices of e-Gov & e-Nation Future of e-Gov & Information Society 5 Challenges & Strategies for Future Success 6 2/40
Uruguay and Korea KOREA REA URUGUA GUAY 3/40
Dream 2000 in 1965 Dream Comes to Reality! 4/40
Presidents, IT Supporters: No Exceptions Park Chunghee Kim, Young-Sam (1963~1979) (1993~1998) • Targeting IT industry • Information Superhighway • TDX project • CDMA service • R&D infrastructure • Informatization framework Kim, Dae Jung Chun Doo-Hwan (1998~2003) (1980~1988) • Targeting IT sector again • TDX success • Internet & Broadband • National Basic Information System Project • e-Government Lee, Myung-bak Rho, Tae-Woo Roh, Moo-hyun (2008~Present ) (1988~1993) (2003~Present ) • Presidential IT • e-Government • CDMA standard Strategy Committee for Gov Reform • Telecom service • Smart Work • u-Korea privatization 5/40
Brief History of Korea’s IT Policy 1987 1995 2001 2006 2010 Basic Infra Internet IT Service Ubiquitous Smart • TDX & telephone • IT Framework • e-Government • u-Korea Vision • Smart Work Strategy • National Basic • IT productivity • IT Utilization Act integration • MIC & IT Fund • Internet Biz • Services • Smart Korea Vision Information • Internet • Cyber industry System • Broadband community • Semiconductor • Mobile • IT dependent • CDMA • Economic economy • Public support Crisis and IT Investment 6/40
IT Diffusion and Social Change IT Policy & Its Outcome: Information Society of Korea 1987 1995 2001 2011 e-Korea Vision 2006( ’ 02~ ’ 06) National Basic IT Promotion Act( ’ 95) Broadband IT Korea 2007( ’ 03~ ’ 07) Info System( ’ 87~ ’ 96) Korea Info Infra( ’ 95~ ) IT839 Strategy InfoSociety Plan( ’ 96~ ’ 00) u-Korea Masterplan(2006-2010) Cyber Korea 21( ’ 99~ ’ 02) IT Korea Masterplan(2008-2012) PC: 30M Internet: 37M Broadband: 16M PC 10M Internet Broadband Telephone NatioanlDB KII Mobile: 50M Internet Banking Subsciber 10M (Resident..) Masterplan eBanking: 59M User 10M 10M 10M eStock: 59% 1987 1991 1995 1999 2001 2002 eSign: 22M 2011 Digital Opportunity Index (DOI): World Number 1!, ITU, 2005-2007 UN e-Government Development Index: 1 st out of 192 countries Korea is like a ‘ Big Lab ’ leading digital age , Eric Schumidt, Google 7/40
IT Diffusion and Social Change: eBanking Internet banking has changed banking business itself! (%) 50 (Internet Banking) 36.7 40 Offline Co unter 30 27.0 CD/ATM 25.0 Internet Banking 20 11.4 Telebanking 10 0 '02.6 9 12 '03.3 6 9 12 '04.3 6 9 12 05.3 6 9 12 06.3 6 9 12 Number of transactions 8/40
IT Diffusion: Future Forecasting in 2005 2000 2005 2010 Internet Users 44.7% 71.9% More than 95%? Portable PC Sales 12.3%(1999) 24.4% 36.3%(2008) High Speed Internet Users(World) 13.1M 179.5M 430M Telematics-equipped Car(World) - 4% 35% (100% in Korea) BcN Subscribers - 2M 20M DTV - 2.9M 1 DTV/Household Digital Home - 1,300 10M(2007) Intelligent Robot - - 1 Robot/Household Wireless Broadband(WiBro) - 0.7(2006) 8.85M Surprisingly Almost Done! 9/40
Our Journey: for e-Nation and e-Government Phase 1: Basic Infrastructure & Digitization (1987-1996) National Basic Information Systems (DB & Network on Resident, Land & Buildings, Education, Banking, …) Phase 2: Process Informatization (1996-2000) Informatization of Departmental Government Services Phase 3: Integration & Cross-Agency Projects (2001-Present) Integration of Key Government Processes & Public Services Key Enablers for Government Reform Phase 3 Phase 2 Phase 1 Integrating Major The Use of IT Digitize Government Government across Processes into a Records Government Single Service (Database Building) Bureaus 10/40
e-Government 11 Priority Initiatives: 2001-2002 Quality Public Service • Government Portal(G4C) Transparent and • Social Insurance Service Efficient Government • Home Tax Service (HTS) • National Finance Information G2C System • National Education Enhance Business G2B Information System Environment • Personnel Policy Support G2G • Local Administration System • National e-Procurement System Advanced Infra • e-Documentation • Digital Signature & e-Seal •Gov’t Information Systems Consolidation 11/40
e-Government Roadmap, 31 Projects: 2003-2007 2003 2007 Service Integrated Contact Point • Shared Use of Information Dept1 Dept2 Dept3 Dept3 Dept4 • Integrated System Unique Function Dept3 Dept4 DeptN Dept1 Dept2 City/Province ↔ City/Province Municipality Municipality HR HR HR HR HR HR System Common Financial System Financial Financial Financial Financial Financial Process Audit System Audit Audit Audit Audit Audit Integrated IT Environment Common System System System System System Platform E-Government Network N/W N/W N/W N/W N/W 12/40
New Vision: IT Korea Masterplan 2008-2012 National Advanced Nation Standing Tall in the International Arena Vision Vision for Advanced Knowledge Information Society of Creativity and Trust Informatization Efficient Creative Soft Advanced Citizen Life Trustworthy Government Power Digital Enriched by Information Convergence Digital Society Infrastructure Technology Objective Public-Private collaborative governance Government-led informatization Seamless and converged informatization Disconnected & fragmented Strategy Active response to adverse effects of Focused on positive aspects informatization Expansion-focused policies Utilization-focused services for users 13/40
Where are we now?: e-Government Evaluation Integration & Transformation Online Transaction Two-way 2011 Interaction Web Presence 2002 Ranked 15th(2002) » 5th(2006) » 1st(2010) out of 192 Countries Source: UN, Benchmarking e-Government, 2002-2010 14/40
Success Factor1: IT Policy Framework Legal Framework Enabling System Framework Act on Informatization Promotion (FAIP), 1996- Electronic Government Act, 2001- Organizational Arrangement Leadership Informatization Promotion Committee & Subcommittees,1996- Presidential e-Government Committee, 2001- 2007 Presidential Information Society Committee, 2009- Implementation Framework Action Target Departmental IT Action Plan (annual) and Evaluation, 1996- Broadband IT Korea Vision 2007 IT 839 Strategy 2004, u-Korea Masterplan 2006 e-Government Roadmap 2003-2007, IT Korea Masterplan 2008-2012 Funding Mechanism Central Budget Informatization Promotion Fund -> ICT Promotion Fund: $1B Central Fund for e-Government (lump-sum): $100M-$300M 15/40
Success Factor2: High Demand Infrastructure Breaking Year when New Technology Demand Dominates the Old Wireless Internet 2003 >Wired Internet MP3 Market > Music Disc Market Portable PC >Desktop PC 1999 Mobile Phone >Fixed Phone Digital TV 2004 >Analog TV Internet Banking >CD/ATM Use Internet Use >TV Watching 2000 2005 2010 2015 Korean People: Early Adopter of IT, PpalyPpaly Spirit 16/40
e-Gov Evaluation From the World Achieving the World Class e-Government International Awards Model Case Selection International Certification KISS HTS KIPOnet : UN Public Service : OECD e-Tax Best : WIPO IT Standard Award (’07) Practice (’06) (’06) Invil OPPP UNIPASS : World e-Gov Forum : ‘Online Politics : ISO 9001, 20000 Award (’06) Trophy Top10’ (’06) (’06) KONEPS uTradeHub KONEPS : WCIT Global : ‘World Advanced’ : UN/CEFACT Int’l Standard (’05) Excellence Award in APEC Report (’06) (’06) 17/40
Best Practice: e-Procurement: NaraJangteo (NationalMarket) All bidding procedures are now processed online in a one-stop process Online bidding: 92%, Online purchase of goods: 99.6% (2005) A Single System for both 116,183 private companies and 28,149 government agencies Paper-based, manually-handled procurement works Enhanced Efficiency raised the necessity to improve efficiency and transparency Information on all public biddings One-time registration for bidding for all agencies and bidding documents submitted online Yearly saving of US$ 3 Billion, bidding time reduced from 0.5 days to 1 minute Glass-like Transparency Bidding and contract information open Open & Real-time checking of procurement processing Reduced face-to-face meeting by work procedure automation ▶ Awarded UN Public Service Award (PSA) in 2003 ▶ R ecognized as an international standard by UN/CEFACT in 2005 ▶ Awarded the Global Excellence Award of the public sector in WCIT 2006 18/40
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