Strategies Adopted by LEC to w c . . . . d k d k c c o - PowerPoint PPT Presentation

C H C H - X A - X A F N F N G G D D P E P E ! Click to buy NOW! W O N y u b o t k c i l C w m w m w w o o w c Strategies Adopted by LEC to w c . . . . d k d k c c o a o a c u - t r c u - t r Manage Revenue • Transition from conventional credit meters to prepayment. • Statistical Metering • Meter Mapping project • Replacement of conventional Maximum demand meters with programmable electronic meters. • Comprehensive Meter Audit for Large Power Users

C H C H - X A - X A F N F N G G D D P E P E ! Click to buy NOW! W O N y u b o t k c i l C w m w m w w o o w c From conventional credit meters w c . . . . d k d k c c o a o a c u - t r c u - t r to prepayment • In 2001, LEC embarked on an exercise of replacing all domestic and General Purpose. • This was aggressively publicized in local media. • Private contractors were engaged. • A team of LEC employees were involved. • The outstanding amounts on customers’ accounts were auxiliarised into the prepayment vending system.

C H C H - X A - X A F N F N G G D D P E P E ! Click to buy NOW! W O N y u b o t k c i l C w m w m w w o o w c Conventional to prepayment w c . . . . d k d k c c o a o a c u - t r c u - t r (benefits) • Reduction of debts being owed to LEC and no more new consumption debts • Costs saved because no more meter reading trips and billing process every month. • No more monthly non-payment disconnections. • Reduced customer complaints and queries. • Customers could then budget for their

C H C H - X A - X A F N F N G G D D P E P E ! Click to buy NOW! W O N y u b o t k c i l C w m w m w w o o w c Conventional to prepayment w c . . . . d k d k c c o a o a c u - t r c u - t r (Challenges) • Lots of customers queuing at our service points to purchase units (insufficient vending points). • Inconvenient vending times. • Customers with huge outstanding debts could not come to register their meters. • LEC had to intensify its meter inspection activities to fight tampering. • Management of the auxiliarised balances

C H C H - X A - X A F N F N G G D D P E P E ! Click to buy NOW! W O N y u b o t k c i l C w m w m w w o o w c Conventional to prepayment w c . . . . d k d k c c o a o a c u - t r c u - t r (response to challenges) • Introduction of Automatic Vending Machines (AVMs) and Sales Agents in order to afford customers convenience of purchasing units. • Another exercise of visiting unregistered meters so as to encourage customers to come and start buying electricity. • Replacement of all non-STS prepaid meters.

C H C H - X A - X A F N F N G G D D P E P E ! Click to buy NOW! W O N y u b o t k c i l C w m w m w w o o w c Replacement of conventional MD w c . . . . d k d k c c o a o a c u - t r c u - t r meters to programmable • LEC have about 400 Large power users that constitutes 60% of the revenue. WHY this change? • To get rid of manual meter reading. • To benefit from new features that come with the new technology • To get rid of manual inputting of meter readings into the billing system.

C H C H - X A - X A F N F N G G D D P E P E ! Click to buy NOW! W O N y u b o t k c i l C w m w m w w o o w c Replacement of conventional MD w c . . . . d k d k c c o a o a c u - t r c u - t r meters to programmable Benefits: • Improved accuracy of bills. • Reduction of human intervention within billing process – improved accuracy in bills. • Early detection of faults and other irregularities through analysis of data from meters

C H C H - X A - X A F N F N G G D D P E P E ! Click to buy NOW! W O N y u b o t k c i l C w m w m w w o o w c w c . . . . d k d k c c o a o a c u - t r c u - t r STATISTICAL METERING • Statistical meters are installed on all feeders in the substations at all levels of transmission and distribution, feeders in industrial and commercial areas and on few radial feeders where tampering was suspected to be high. WHY THIS? • Lack of proper means for quantifying losses. • The perception that there is a high degree of tampering and illegal connections. • The losses which stood at 25%

C H C H - X A - X A F N F N G G D D P E P E ! Click to buy NOW! W O N y u b o t k c i l C w m w m w w o o w c w c . . . . d k d k c c o a o a c u - t r c u - t r STATISTICAL METERING BENEFITS: • Ability to determine and monitor the level of losses. • Ability to identify areas of high losses so as to deploy our resources accordingly. WAY forward: Meter mapping project is being undertaken to improve the quality of data from Statistical meters.

C H C H - X A - X A F N F N G G D D P E P E ! Click to buy NOW! W O N y u b o t k c i l C w m w m w w o o w c w c . . . . d k d k c c o a o a c u - t r c u - t r Other measures Publicizing credit control policies • Defaulters will be aware of available options to settle their debts. • Review of huge estimations for previous tampering & illegal connections Streetlights Metering • Installation of prepaid meters instead of charging flat rates.

C H C H - X A - X A F N F N G G D D P E P E ! Click to buy NOW! W O N y u b o t k c i l C w m w m w w o o w c Comprehensive Meter Audit for w c . . . . d k d k c c o a o a c u - t r c u - t r Large Customers • In 2005 TOR: • Verify that each meter is correctly connected. • Re-program each meter to the same std with correct VT and CT ratio. • Identify incorrect connections and possible tampering and rectify where possible. • Collect meter data e.g. serial #, GPS coordinates, CT and VT ratios. • Download billing and profile data for each. • Provide meter information in Electronic format.

C H C H - X A - X A F N F N G G D D P E P E ! Click to buy NOW! W O N y u b o t k c i l C w m w m w w o o w c Comprehensive Meter Audit for w c . . . . d k d k c c o a o a c u - t r c u - t r Large Customers Description number Monthly cost Consumers 27 M 631 954.00 under-billed Consumers 2 M 36,160.00 over-billed Consumers 72 with errors of <10% TOTAL 101 M 595,794.00 YEARLY M 7,149,523.00

C H C H - X A - X A F N F N G G D D P E P E ! Click to buy NOW! W O N y u b o t k c i l C w m w m w w o o w c Comprehensive Meter Audit for w c . . . . d k d k c c o a o a c u - t r c u - t r Large Customers Findings: • Out of 341 active meters audited, 101 had irregularities e.g. meter wiring, tampering and other faults that affected billing.

C H C H - X A - X A F N F N G G D D P E P E ! Click to buy NOW! W O N y u b o t k c i l C w m w m w w o o w c w c . . . . d k d k c c o a o a c u - t r c u - t r Thank You