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ESCAUX Stratégie Commerciale Geographic Global 2015 2012 2011 Europe 2008 Head office Belgium 2003 Belgium Direct Sales Integrators Service Providers & Resellers

ESCAUX Réfèrences Public Associational Finance Services Media/Comms Retail Industry And many more ! Confidential

ESCAUX Architecture Stand-alone Hybrid Cloud Centrex ERP ERP ERP X LAN LAN WAN WAN LAN TelCo TelCo WAN TelCo Business Integration + Business Integration - Built-in Services - Built-in Services + Features + Features + Business Integration + Robustness & QoS + Robustness & QoS - Built-in Services ++ Certified engineer independency - Certified engineer independency + Features + International deployment - International deployment - Robustness & QoS + Certified engineer independency + Confidential International deployment ++

ESCAUX Services Cloud SMP X Accurate & guaranteed Disaster recovery Filtering, Alarming, Monitoring back-up Quick and risk-free recovery for Proacitve SLA monitoring, whatever Complete and accurate back-up all applications the service architecture! available at any time Confidential

ESCAUX All-in-One TRADITIONAL UNIFIED SOP Every application requires additional server All SOPs execute ALL applications (different OS, different HW, …) + + + + or or vSOP Call manager IVR Voice Mail UC And more Benefits: • Lower capital & HW maintenance cost • Scalability • Redundancy & loadsharing by using more servers • Virtualised server possible Confidential

ESCAUX Modèle Evolutif Advanced UC - Advanced Call Center FMU Simple Integration Telephony Telephony cloud & local appl. = Confidential

ESCAUX Téléphonie IP WAN LAN Mobile & fix networks

ESCAUX Visio Conférence WAN LAN Mobile & fix networks

ESCAUX Fusion Profile Status Communication tool + + OFFICE BUSY USER MANAGER RING PHONE T TELEWORKING HOLIDAY RECEPTIONIST PLAY MESSAGE Technical profile Device status SERVICE AVAILABILITY GROUP Time check IDLE BUSY NOT CONNECTED CONFERENCE ROOM IVR (virtual)

ESCAUX Fusion CHECK STATUS CHECK LINE TYPE 1 2 FIRST ACTION - OPTIONS : SECOND ACTION: OPTIONS 1 RING PRIMARY PHONE if : BUSY if : NO ANSWER 2 RING SECONDARY PHONE + 1 2 RING PRIMARY + SECONDARY PHONE CALL WAITING VOICE MAIL MY GSM PLAY STATUS-SPECIFIC MESSAGE* CALL FORWARD ON BUSY RECEPTION ALTERNATIVE NUMBER* = SKIP – SAME ACTION AS “WHEN I SAME AS WHEN NO ANSWER DON’T ANSWER” MY TEAM MY PERSONAL MENU

ESCAUX Telephony Features  Transfert  Files d’attente  Déviation  Ring strategy  Appel de groupe  Soufflage  Clic 2 Dial  File d’attente  Ecoute  DTMF  Fonction Directeur / Secrétaire  Intrusion  Deviation  Numérotation abrègée  Routage ACD  Integration CTI  Boites vocales  Intégration des GSM  Web services  DTMF  Gestion de présence  Reporting Real Time  Conférence  Logg In/Out Agent  Reporting non Rea Time  Musiques d’attente  Call Picking  Touches raccourci  IVR  Déviation GSM

ESCAUX Connect  Communications Unifiées  A partir de n’importe où (pas de VPN)  Avec n’importe quelle device

ESCAUX Connect  FORMATS Smartphone Tablettes / PC

ESCAUX Connect  Repertoire Interne  Liste personnelle  Intégration de DB  Clic2Fix  Clic2Mobile  Clic2Mail  Clic2Chat

ESCAUX Connect  Presence management  Instant Messaging

ESCAUX Connect  In a near future : Integrated softphone via Web RTC

ESCAUX net.Console Web plug-in area Auto-search when typing View full call history Up to 10 customizable information fields Up to 40 speed-dials Confidential

ESCAUX net.Supervisor

ESCAUX Click2Call

ESCAUX Fax Server Fax2E-mail E-mail2Fax Analogue Fax

ESCAUX API & Services WEB Web Service API Functions ESCAUX Callflows In/Out DDI based routing URL Based Pop-Up Phone Screen Add Infos ABC Segmentation DB Integration

ESCAUX Enregistrements Customer’s DB X Channels Recording & Archiving Module Temporary Hosting (3 months) Redundancy Taylor Made Searching Interface

ESCAUX Postes IP

ESCAUX Postes IP

ESCAUX Postes IP

ESCAUX Aastra DECT

ESCAUX ATA (Convertisseurs FAX)

Visio Conférence Perso Système comprenant: Polycom HDX 4500 1 x Moniteur professionnel 42'' 1 x Caméra Fixe sans zoom

Visio Conférence Petite Salle Système comprenant: Polycom RealPresence Group300 1 x Moniteur professionnel 65'' 1 x Soundbar 1 x Monitor Stand Camera Bracket 1 x Caméra fixe 1 x tablette avec tiroir intégré pour télécommande

Visio Conférence Salle Moyenne Système comprenant: Polycom RealPresence Group500 2 x Moniteur professionnel 55'' 1 x Soundbar 1 x Partage de Contenu 1 x Monitor Stand Camera Bracket 1 x Camera Mobile avec Zoom 4X 1 x tablette avec tiroir intégré pour télécommande

Visio Conférence Grande Salle Système comprenant: Polycom RealPresence Group 700 2 x Moniteur professionnel 75'' 1 x système de contrôle et commutation vidéo 1 x Système de gestion audioconférence comprenant 18 micros 1 x Système d’acquisition de signal « content » full HD sur Cat5 1 x système de diffusion audio type N-1 Auto Echo Cancelling 2 x Camera Mobile Zoom 12X 4 x Micros Polycom Suspendus

ESCAUX FMU

ESCAUX FMU