Alberta Health Services Staff Liaisons: Roles and Responsibilities Module 2: Patient/Family Advisor and Staff Liaison Orientation
Education Series Overview Module 1 : Module 2: Patient and Module 3: Family Staff Liaisons: Meaningful Advisors: Roles Roles and Engagement and Responsibilities Responsibilities
Key Learning Goals • Staff Liaison Roles and Responsibilities • The Importance of Relationships • Supporting Advisors • Tips for Staff Liaisons
Sources of Support Staff Engagement Volunteer Liaison Supports Resources
Who is a Staff Liaison? The primary ‘go - to’ and support person for the advisor A dedicated Key to the staff member success of the who acts as the advisor and the liaison between Staff engagement the advisor and process Liaison the team/ committee/work Connected to the Builds and leaders/sponsors maintains a strong and the relationship with committee the advisor members
Staff Liaison Roles and Responsibilities What are the key roles and responsibilities of a staff liaison?
Staff Liaison Roles – Initiating Engagement Initiating Engagement Assess Recruit and Build Orientation readiness of Interview relationship team
Staff Liaison Roles – Sustaining Engagement Sustaining Engagement Help Provide Sustain navigate support and relationship engagement enable challenges participation
Staff Liaison Roles – Evaluating Engagement Evaluating Engagement Support Spread the Close the evaluation word loop
The Importance of Relationships Building and maintaining a positive relationship with your advisor(s) is your key role as a staff liaison. It takes time and effort to build and maintain this relationship , so make sure you have adequate time to devote to this and that your leader supports you spending this time. It will be worth it!
Building Positive Relationships How can you build a positive relationship with an advisor?
Building Positive Relationships Get to know each other Respect Trust Open Communication
Supporting Advisors in Advance of Meetings “Success is where preparation and opportunity meet.” -Bobby Unser (former racecar driver)
Supporting Advisors During Meetings “Alone we can do so little; together we can do so much.” -Helen Keller (political activist and author with deaf- blindness)
Supporting Advisors After and In-Between Meetings “Help others achieve their dreams and you will achieve yours .” - Les Brown (motivational speaker)
Supporting Advisors Any other comments about supporting advisors?
Helpful Tips/Advice for Staff Liaisons • Involve advisors from the beginning • Ensure asks are clear • Be honest and transparent about level of engagement • Ensure engagement is authentic and meaningful • Protect confidentiality of advisor information • Involve at least 2-3 advisors on a committee
Questions?
Evaluation https://survey.albertahealthservices.ca/TakeSurvey.aspx?SurveyID=m6KKn6250
References/Acknowledgements/Resources • Dollard, J. CancerControl Alberta. (2016). Growing Partnerships: A Manual for Staff Liaisons Working with Patient and Family Partners . Alberta Health Services. • Lamb, J., Lacombe, D., Smith, D. (2017). Strategic Clinical Networks TM Patient Engagement Reference Group Orientation Handbook. Alberta Health Services. • Alberta Children’s Hospital Patient and Family Centred Care Team. (2016). ACH Staff Liaison Guidebook Together We’re Better . Alberta Health Services. • Engagement and Patient Experience. (2016). A Guidebook for Engaging Patient and Family Advisors . Alberta Health Services. • http://www.albertahealthservices.ca/info/patientengagement.aspx • Institute For Patient and Family Centred Care. (n.d.) Tips for Group Leaders and Facilitators on Involving Patients and Families on Committees and Task Forces . Retrieved on September 27, 2017 from: http://www.ipfcc.org/resources/tipsforgroupleaders.pdf
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