“Comfort, Give comfort to my people, says your God.” Isaiah 40:1 (NAB) De ve loping a Spiritua l Support Volunte e r Prog ra m Pr e se nte r s Be ve rly M Be ltra mo, BCC, D. Min. Dir e c tor , Spir itua l Suppor t & Volunte e r Se r vic e s, Oa kwood He a lthc a r e Syste m Car ol Ce lla, MA Coor dinator of Spir itual Car e Companion Pr ogr am, Ca tholic He a lth Se r vic e s of L ong Isla nd Spir itual Car e Companion Mission Sta te me nt In ke e ping with the mission of Je sus, Ca tholic He a lth Se rvic e s of L ong Isla nd throug h the Spiritua l Ca re Compa nion Prog ra m, tra ins volunte e rs of a ll fa iths, with ba sic pa stora l c a re skills a nd informa tion to be a c a ring , a tte ntive a nd liste ning pre se nc e to pe rsons who a re sic k, e lde rly or de ve lopme nta lly disa ble d. 1
Catholic Health System Catholic Health System C o-workers: 18,000 F acilities: 6 Acute Care Hospitals (4,336 beds) 3 Nursing Care Facilities (1,200 beds) Catholic Home Care Agency (1076 visits) Good Shepherd Hospice (16 beds) Home Support Services Maryhaven Center of Hope 2 Free Clinics Behavioral Health Centers Go als • E duc atio n • Plac e me nt • Re te ntio n • E ngage me nt o f Co mmunity & Co llabo ratio n with the Dio c e se • Pro mo te Co mpassio nate He althc are 2
How We Re c ruit • Adve r tise in loc a l pa r ish bulle tins • L ong Isla nd Counc il of Chur c he s • L oc al pape r s • Word of Mouth Our Volunte e r s c ome fr om a ll wa lks of life Mothe r s, F a the r s, Re lig ious Community, CHS E mploye e s, L a wye rs, Soc ia l Worke rs, Nurse s, HHA, CNA’s, Psyc holog ist, Ca r e g ive r s, T e a c he r s, Physic a l T he r a pist, Oc c upa tiona l T he r a pists, HR spe c ia list, Se nior Ca r e Advisors, Airline E xe c utive , Community L e a de rs . . . 3
CHS a ffirms… E RD’s: Pa rt T wo T he Pa stor a l a nd Spir itua l Re sponsibility of Ca tholic He a lth Ca r e Spiritual Care Co mpanio ns assist the c haplains by liste ning, drawing o ut the sto ry o f e ac h pe rso n and pro viding spiritual pre se nc e Cha pla ins build & foc us on a sse ssing & me e ting spiritua l ne e ds & formula ting a pla n of c a re 4
T he y a re the E ye s a nd E a rs of the Cha pla in A Spir itual Car e Companion • Re c e ive s 18 hours of Ba sic Pa stora l Skills T ra ining • Ge ne ro sity and se lf-giving suppo rt the Pasto ral Care De partme nts • T riage . . . as a no n-pro fe ssio nal the SCC c an be re c e ive d by the patie nt in le ss thre ate ning way whic h o fte n le ads to re fe rrals • E mphasis o n c o llabo ratio n & c o mmunic atio n • Me nto ring inte gral to pro gram Outc ome s • Co nve rsio n e xpe rie nc e fo r all partic ipants • Patie nts & familie s fe e l mo re c are d fo r spiritually • Po sitive impac t o n patie nt satisfac tio n 5
Whe n we a re not looking for some thing , we ma y not se e it! Spiritual Care Companion Program Monthly Support Training Patient/Family Meeting Ministry • The Call Continuing • Communication Placement Education • Spiritual Needs Support Groups Programs • Suffering, Grief Death & Dying Mentoring & • Being with another in faith Spiritual Retention • Caring for the Leadership Caregiver Phone Support Retreats One on One 6
Informa tion Se ssion • Ove rvie w o f Curric ulum • I ntro to Ac tio n-Re fle c tio n Mo de l • Applic atio n mate rials / po lic ie s and pro c e dure s/ dutie s and re spo nsibilitie s • Diffe re nc e s be twe e n frie ndly & pasto ral visit • Cautio n re garding e xc e e ding bo undarie s o f the ir ine xpe rie nc e • Whe n to re fe r to a c haplain • Praye r Our T r aining – T he Call 7
E ffe c tive Communic a tion Skills Spir itua l Ne e ds of the Pa tie nt 8
Suffe ring , Grie f, De a th & Dying Whe n you we re born, you c rie d a nd the world re joic e d. L ive your life in a ma nne r so tha t Whe n you die , the world c rie s a nd you re joic e . India n Prove rb Be ing with Anothe r in F aith 9
Car ing for the Car e give r … • Advanc e d e duc atio nal se minars • E duc atio n & suppo rt me e tings • Me nto ring • Ne wsle tte r 10
Our L a dy of Consola tion NH– 2005 A Re tr e a t F or Spir itua l Ca r e Compa nions Doors to be Ope ne d L ove a nd Ang e ls Doors to be Close d “Me ta phor Me ta morphosis Me ta noia ‘T he Strug g le for T ra nsforma tion’ ” 11
Young e st … Olde st … Compa nioning Adults with Spe c ia l Ne e ds a t Ma ryha ve n 12
SCC – Dia lysis No One Die s Alone . . . 13
Compa nions for the Ag ing from St. John the Ba ptist HS - OL OC T hird Annive rsa ry Ce le bra tion - 2010 14
T hird & F ifth Annive rsa ry 2013 15
50000 45000 40000 35000 30000 25000 SCC Hours Patient Visits 20000 15000 10000 5000 0 2008 2009 2010 2011 2012 2013 T he SCC Ministr y Continue s Br idging Chr ist’s love and he aling with the Community With 80,057 CHS Hospita l a dmissions, 302,820 Home Ca re visits, we a re ta king ste ps to se rve our c ommunitie s throug h Pa rishe s Phone Ca ll Ministry T ra ining Ma nua l (in public a tion) Priva te Se c tor org a niza tions a nd busine ss Promoting c ha pla inc y 16
Spir itual Car e Companion Mission Sta te me nt In ke e ping with the mission of Je sus, Ca tholic He a lth Se rvic e s of L ong Isla nd throug h the Spiritua l Ca re Compa nion Prog ra m, tra ins volunte e rs of a ll fa iths, with ba sic pa stora l c a re skills a nd informa tion to be a c a ring , a tte ntive a nd liste ning pre se nc e to pe rsons who a re sic k, e lde rly or de ve lopme nta lly disa ble d. Questions? Feedback? 17
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