South King County Mobility Coalition July July 2020 2020 - PowerPoint PPT Presentation

South King County Mobility Coalition July July 2020 2020

Welcome! Review Agenda • Welcome & Introductions • Announcements •

Announcements • Staffing Updates • Sound Transit Sounding Board • USDOT Inclusive Design Challenge • Remote Enrollment for ORCA Lift

Regional Alliance for Resilient and Equitable Transportation (RARET) COVID-19 Impact

COVID-19: What is RARET currently doing?  Producing Weekly COVID-19 Transportation Impact Summaries to track the level of operations for transportation providers, emerging community needs, & resources  Fac acil ilit itatin ating g bi bi-weekly eekly pa partn tner er me meetin etings gs in in ea each ch county county to o hon hone e in in on on eme emergin rging g nee needs ds an and ma d make e res resour ource ce conn connections ections  Co Concep nceptuali tualizi zing ng a r a roundtab oundtable le even ent  Planning to send post-event survey to providers to assess impacts and produce an After Action Report

COVID-19: Provider Updates  King County Metro: Fare will be suspended through the month of July  September service changes anticipated to be about 85% of pre-COVID levels  Requiring face coverings, passenger limits, and offering temporary Vanpools for essential workers  Visit Metro’s Reduced Schedule page, Canceled Trips page, and Metro Matters blog for updates  Access: reduction in service demand but still maintaining traditional service area, hours, and days of service. Riders not currently certified may be able to ride now and in-person functional evaluation is not required right now.  Via to Transit resumed normal operations on June 22 nd

COVID-19: Provider Updates • Many other providers such as Solid Ground, Hyde Shuttles, and Catholic Community Services stepped in to support with food/pharmacy delivery as their normal operations were reduced.  Now that more providers are returning to normal operations we are examining and working on creative solutions to help fill the new gap that will be created for people who were get goods delivered • Sign up to receive RARET’s Weekly COVID -19 Impact Summaries for more details on transportation operations and resources.

Discussion: COVID-19 • How has COVID-19 impacted your operations? • What needs are you hearing from your community? • What is currently being done and where are the gaps? • Feedback for weekly Transportation Impact Summaries? • Are y you i interes ested ed i in j joining th the r e roundtable p e planning committee ee or or b bi-wee eekl kly p y partner er m meet etings?

Br Bree B ee Boyce ce Nat Nathan han Em Emor ory Program Manager RARET Coordinator BBoyce@hopelink.org NEmory@hopelink.org 425-943-6751 425-943-6725 Ple Please ase con contact tact us wi us with th an any q y ques uestio tions! ns!

Care Mobility Rewards Program

Care Mobility Rewards Program • An incentivized transportation program that provides rides for post-discharge medical appointments to reduce re- admission rates. • Patient eligibility criteria: ▫ Medicare and dual-eligible ▫ Older adults in SKC ▫ Have a higher risk of re-hospitalization ▫ Do not have secure transportation for their post- hospitalization appointments

Extension finalized! • Grant deadline of November 30 th , 2020 • Changes before re-launch included: ▫ Slight collateral updates ▫ Extended enrollment for current patients • Recent feedback ▫ Oncology department making the most use of the program • Uptick of enrollments and trips performed in May, with decrease in June

Timeline to Date • First pilot  February 18 th – launch  April 15 th – enrollment deadline  May 8 th – trip deadline • May 8 th – May 31 st was planning for extension, enrollments and trips did continue • Second pilot  June 1 st – re-launch  July 15 th – enrollment deadline  October 15 th – trip deadline • October 15 th – November 30 th is reserved for evaluation

Numbers to Date • 13 enrolled patients ▫ 7 enrolled in May; 1 enrolled in June • Performed trips ▫ 103 in May; 62 in June • From February 18 th to June 30 th : • Cancelled trips ▫ 185 trips performed ▫ 10 in May; 20 in June ▫ 54 no-show trips • No-Show trips ▫ 51 cancelled trips ▫ 24 in May; 17 in June

Next steps • Deadline for enrollment is very soon: July 15 th ! • Will start reaching out to enrolled patients in hopes of surveying them and providing sustainable transportation options as their enrollment period (90 days) comes to an end • Will begin preparing for evaluation portion of project, including exit interviews to gain feedback from Valley Medical staff, comparing patient readmission to hospital, and overall analyzing trip data and other performance measures

Questions? Cassidy Giampetro, KCMC Program Supervisor cgiampetro@hopelink.org (425) 457-3940

Pa Partne ner Pr Prese sent ntat atio ions ns Chris Andree, City of Tukwila SKC Trips Relaunch SKC Trips Survey Ready for Distribution

Partner Presentations Who ho is inter erest ested ed in pre resenting senting at the t the next xt SKCMC MC meeti eeting? ng? OR OR What t suggestions ggestions do do y you have f e for r fu futu ture re meet eeting ing topics cs? Suggestions from 2019 Satisfaction Survey: • Access to transit for low-income populations • Housing/human services programs • Networking/sharing about partner projects

2020 Projects Timeline • Care Mobility Rewards Program – EXTENDED to November 30 th • February through November 30 th : now a 9-month Pilot Project 1 • SKC Transportation Providers Roundtable – June 2020 - POSTPONED • April & May: Planning and 2 Taskforce Meetings – POSTPONED • Goal to increase coordination, establish communication channels, and resource sharing among South King County providers Project 2 • Transportation Education and Coordinated Outreach to Harder-To-Reach Populations • Summer 2020: Planning and Task Force Meetings • Fall 2020: Conduct outreach Project 3 • Goal to increase transportation education and organize travel trainings for harder to reach populations such as isolated community members, multi-housing residents, and English Language Learners.

2020 Projects: Project 2 & 3 Discussion • How are these 2020 projects affected by COVID- 19? • Should we continue pursuing these projects or change course? • Who is interested in participating in planning committees for these projects?

Next steps & roundtable commitments Please share one of the following: Something new you learned today • • Something you can commit to after this meeting • Or a follow-up you will make from this meeting (Ex. Send an email to Bebhinn to introduce yourself)

King County Mobility Coalition (KCMC) • June M Meet eting: Presentations  RARET’s response to COVID  Briefings on KCMC Needs Assessment and Accessible Travel Map projects • Next K KCMC m meet eting: g: Tuesday, August 18 th from 9:00am to 11:30am, Remote

Next S SKCMC CMC Me Meet eting: g: September 10 th , 2020 10:30am – 12:00pm Location TBD (originally Kent City Hall but most likely will be virtual) Please t take a m minute t to c comp mplet ete o our n new virtual m meet eting s g survey.

Beb Bebhi hinn nn Gilb Gilber ert Bree B Br ee Boyce ce SKC Mobility Coordinator Program Manager BGilbert@hopelink.org BBoyce@hopelink.org 425-943-6731 425-943-6751 Please se co conta tact ct w with a any q questi tion ons!