South Bend Community Survey 2018 Results Presented by Department of Innovation and Technology
Survey Background Goal: Gather feedback from the general public that can be used for decision making and prioritization How satisfied are South Bend residents with • existing services? What is most important to them? • How do we compare to other cities? •
Survey Sample 721 households participated in the survey • Exceeded goal of 600 • Random and representative sample of residents • Statistically valid at the Council District level • Surveys were mailed and could be completed online • Option to complete in Spanish (by phone) •
Who Took the Survey? Counci ouncil D District ct Res Respons ponses es 1 114 2 100 3 124 4 123 5 159 6 101 Respondent demographics are representative of South Bend
Service Areas Covered Streets and Engineering • Community Investment • Code Enforcement • Venues, Parks, and Arts • Water Utility and Waste Water • Solid Waste • Fire and EMS • Police •
Results
City Leadership Satisfaction with Ci City Leadersh ship Overall quality of life in your community (49%) • Leadership of elected officials (42%) • Level of public involvement in local decision-making and • planning (29%) Residents who have met current City leaders: Mayor: 40% • Council Member: 19% •
Satisfaction Importance
Top Investment Priorities 1. Maintenance of City streets, sidewalks, and infrastructure (very high priority) 2. Quality of local police protection 3. How well City is planning growth 4. Enforcement of local codes and ordinances
Secondary Priorities Quality of parks and recreation programs and facilities • Quality of water utility services • Quality of City’s waste water system • Quality of trash collection services • The process for getting a (building) permit • Quality of Fire and EMS services •
Below Average Compared to Benchmarks General feelings/perceptions about the City • Enforcement of Codes and Ordinances • Exterior property maintenance (business and residential) • Clean up of trash and debris on private property • Public Safety • Government crime prevention efforts • Police visibility in neighborhoods • Enforcement of traffic laws • Infrastructure • Condition of major and neighborhood streets • Flow of traffic downtown •
Council District Results
Council District Results Understand differences in: Experience • Perception • Priorities • Tools: Report with percentages by district • Maps • Statistical tests •
Differences (Preliminary) Do you feel that your neighborhood has improved in the • past 5 years? Satisfaction with enforcement of codes and ordinances • Satisfaction with quality of local police protection • Satisfaction with streets, sidewalks, and infrastructure •
Next Steps
Next Steps Sharing results • Deeper dive: Differences between districts • Follow up projects • Measure progress •
Questions?
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