Smith Brothers Stores Company Overview
Know who you are dealing with • Founded by Walter Smith in 1897 (Incorporated in 1907) • Remains a family run Independent business with 4 th and 5 th generation family members in the business • Specialist in the merchant distribution of commercial pipework, fittings, valves, heating equipment & air conditioning • 2005 – 3 depots based in the East Midlands with a turnover circa £4.5m • Embarked on an ambitious & sustainable expansion programme in 2006 • 2018 – 14 depots covering England & Wales with a turnover in excess of £90 million • Projected revenue for 2019 - £100 million+
Branch Geographical Coverage 14 - Newcastle 05 - Leeds 04 - Oldham 12 - Merseyside 01 – Leicester 03 - Peterborough 06 - Birmingham 02 - Northampton 11 - Cardiff 08 - Bristol 10 - Heathrow 07 - Essex 09 - Southampton
Turnover History £90,000,000.00 £85,372,181 £80,000,000.00 Period of - Financial Crisis/Recession/Austerity £70,000,000.00 £69,837,698 £60,000,000.00 £61,461,321 £58,168,613 £50,000,000.00 £47,618,043 £40,000,000.00 £42,301,894 £36,811,988 £30,000,000.00 £26,580,474 £20,000,000.00 £19,094,035 £16,891,798 £11,484,908 £3,637,451 £5,483,708 £6,550,088 £10,000,000.00 £- 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017
Message from Steve Smith • We are a business dedicated to providing our customers with service & value, without the customer we do not have a business. • We achieve this by maintaining the ethos that has served the company well for over 120 years • Our first and foremost priority is people, by employing the best with the highest levels of experience we ensure that your enquiries and orders are handled quickly and efficiently. • We back this up with comprehensive stocks in all locations and in all product categories, giving the customer the confidence to expect their orders to be delivered on time, in full. • Not least we communicate, a critical factor in delivering a top class service, throughout all aspects of any transaction we keep in constant communication with the customer Company Video Walter Smith Sydney Smith Steve Smith John Smith 2 nd Generation 4 th Generation 3 rd Generation Founder
SBS – Management Structure Steve Smith Managing Director Tony Smith Martin Denton Dave Wildman David Bryson Sales Director Director Director Financial Director Bristol Birmingham Leicester Accounts Craig Wyatt & Andy Clements & James Swain Sales & Steve Lloyd Dave Taylor Branch Manager Purchase Ledgers Branch Managers Branch Managers Cardiff Merseyside Northampton David Williams & Credit Control Chris Dean Les Webster Rob Cousins Jeanette Clifton Branch Manager Branch Manager Branch Managers H&S & HR Oldham Peterborough Leeds Byron Mellors & Chris Finn Brian Rumbelow Chris Allsop Sarah Mansfield- Branch Manager Branch Manager Branch Manager Smith London Southampton Newcastle Darren Thomas & Transport Donna LeMay Brian Smith Simon Goswell Byron Mellors Branch Manager Branch Manager Regional Managers Thurrock Heathrow Lee Walker Mark Walters Branch Manager Branch Manager
What makes SBS different The Board of Directors recognise that the success of the company has been achieved by maintaining it’s core value of providing service and value to the customer. Today we identify this as the three ‘S’s – Staff, Stock, Service, adhering to this simple motto will bode well for SBS today and long into the future. Staff – Employing in excess of 300 staff, the vast majority are located and work out of the branch network. As we expand into new regions the primary target before committing to open is appointing the right staff, if we can’t assemble the right team then we won’t open the branch. Key attributes are market knowledge, product experience, customer focus and of course the right attitude to buy into the SBS three ‘S’s . Stock – It is important not to lose site of what we are … . ’a stockist’ . Our philosophy is to hold volume stock on location rather than rely on a feeder service, thus ensuring we achieve ‘on time in full’ for the vast majority of deliveries. The current companies stock value is approx £20,000,000+, the average size of our warehouses is in excess of 20,000 sq ft. Service – Operating a fleet of over seventy commercial vehicles SBS prefer, where ever possible, to deliver materials on our own FORS accredited transport containing HGVs, Hiab cranes, tail lifts and small flatbed’s . Our operations are supported by cutting edge IT technology working on Windows 10, Office 365 backed by Intact IQ ERP platform. Over £1m invested in IT infrastructure in the last 18months that incorporates a disaster recovery facility maximising disruption to 90 minutes.
Branch Locator Leicester Oldham (warehouse) Peterborough Cardiff Southampton Merseyside (trade counter)
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