Sh a re d Mob ility Pilot Prog ra m Up d a te Ch e ls e a Ph le g - PowerPoint PPT Presentation

Sh a re d Mob ility Pilot Prog ra m Up d a te Ch e ls e a Ph le g a r, Pla n n in g Se rvic e s /MPO a n d Nic o Prob s t, L im e

Sh a re d Mob ility Pilot Prog ra m • RFP Is s u e d in Oc tob e r 201 9 – Re c e ive d 9 p rop os a ls – In te rvie we d 3 with th e h ig h e s t s c ore s – L im e s e le c te d a s th e top ra n ke d ve n d or in e a rly Fe b 2020 • Pilot Prog ra m – 1 ye a r p ilot p rog ra m , op tion to e xte n d 1 a d d ition a l ye a r – L im ite d g e og ra p h ic a re a – s im ila r to Im a g in e Wa c o b ou n d a ry – Will b e op e ra te d a n d m a n a g e d b y L im e – City s ta ff lia is on will b e Ch ris tin e Mille r, Tra ffic En g in e e r, Pu b lic Works

Wa c o Sh a re d Mob ility Sys te m Ma rc h 3rd , Wa c o City Cou n c il

4 Lim e | Wh y Lim e ? Lim e | What makes Lime different? What makes Lime different? Responsive Operator Responsive Operator Community Outreach Community Outreach Major Investment in Major Investment in Waco and Central Texas Waco and Central Texas Worke d with Te xa s c itie s a n d Hos t c om m u n ity foru m s a n d Un ive rs itie s to d e ve lop s olu tion s th a t rou n d ta b le s p rote c t s e n s itive s ite s (Sa n An ton io) Wa c o Op e ra tion s Ma n a g e r a n d (2) Rid e r e d u c a tion e ve n ts a n d s a fe a n d c u s tom ize op e ra tion s (L u b b oc k, Op e ra tion s Sp e c ia lis ts , p lu s rid e tra in in g Au s tin , Te xa s Te c h ) Ce n tra l Te xa s op p ortu n itie s Global Experience Global Experience Hold m on th ly c om p lia n c e m e e tin g with City 1 5,000 s q ft. Re g ion a l Re p a ir Ce n te r Experience operating in more than in Au s tin 120 cities in over 30 countries around Sta ffin g b y a loc a l te a m re s p on s ib le the world for fle e t m a n a g e m e n t 1 00+ “Ju ic e rs ” m a kin g e xtra c a s h c h a rg in g s c oote rs

Customized Customized Hardware Hardware for Safety for Safety

Lim e | Putting Safety First Putting Safety First L im e h a s a lwa ys b e e n c om m itte d to a d va n c in g s a fe ty a n d p a rtn e rin g with c om m u n itie s to h e lp m a ke ou r s tre e ts s a fe r. Th is in c lu d e s e ve ryth in g from h ow to u s e L im e s c oote rs to tra ffic ru le s , roa d e tiq u e tte , a n d p rop e r p a rkin g to workin g with la wm a ke rs to e n s u re th e y fit with in tra n s p orta tion e c os ys te m s . L im e s c oote rs a re c u s tom d e s ig n e d in - h ou s e for s h a re d u s e with fle e t g ra d e h a rd wa re . We c on trol m a n u fa c tu rin g , te s tin g , op e ra tion s , a n d on g oin g m a in te n a n c e . Cu rre n tly, Ce n tra l Te xa s fle e t is c om p ris e d of L im e - S Ge n 2.5 a n d Ge n 3 s c oote rs . Lime -S Gen 2.5 Lime S Gen 2.5 Lime -S Gen 3 Lime S Gen 3

Ge n 3 | Improvements Improvements Safer Safer ● Big g e r Wh e e ls ● Two- Sid e d Fron t Wh e e l Su s p e n s ion ● Mu lti- Mod a l Bra kin g ● Bu ilt In Se n s or De te c tion More Durable More Durable ● More d u ra b le m a te ria l a n d c om p os ition ● Wa te rp roofin g More Enjoyable/Better Rider Experience More Enjoyable/Better Rider Experience ● GPS Ac c u ra c y ● L ED s ta tu s lig h t ● Colore d d is p la y s c re e n with a d va n c e d te c h n olog y c a p a b ilitie s

Rider and Rider and Community Community Education Education

Rid e r Ed u c a tion | In App Messages In App Messages 9 Rid e r Ed u c a tion | In Ap p ● Before Lime riders take their first ride they must view a series of educational modules. Before Lime riders take their first ride they must view a series of educational modules. ● We also use push notifications and banners to display important dynamic information. We also use push notifications and banners to display important dynamic information.

Rid e r Ed u c a tion | Social Media Social Media 1 0 Lime has strong social media presence where we consistently share safety Lime has strong social media presence where we consistently share safety Lim e | Soc ia l Me d ia messages and new research on scooter use. We also communicate messages and new research on scooter use. We also communicate important messages and conduct surveys through email. important messages and conduct surveys through email.

Rid e r Ed u c a tion | Community Events Community Events 1 1 Lim e re g u la rly h osts a n d a tte n d s e ve n ts to d isc u ss re le va n t top ic s, c on d u c t Title | Com m u n ity Eve n ts rid e r e d u c a tion a n d d istrib u te h e lm e ts. We 've h oste d p u b lic p rog ra m in g on Vision Ze ro a n d sp on sore d n u m e rou s e ve n ts a c ross Ce n tra l Te xa s.

Rid e r Ed u c a tion | On Vehicle On Vehicle 1 2 Lim e | On Ve h ic le Each scooter contains the Each scooter contains the following key information: following key information: ● Avoid rid in g on sid e wa lks ● We a r a h e lm e t ● Mu st b e 1 8+ to rid e ● Pa rk Re sp on sib ly Additional hang tags Additional hang tags advising riders to: advising riders to: ● Lim it sc oote r to on e rid e r ● No p a rkin g on Ca m p u s a n d th e Rive rwa lk

Waco Waco Operations Operations

Lim e | Operational Excellence Operational Excellence 1 4 ● On the ground operation On the ground operation Lim e ’s Wa c o b a se d op e ra tion s sta ff works to e n su re : Lim e | Loc a l Op e ra tion s ○ Ve h ic le s a re re b a la n c e d a n d p rop e rly p a rke d a t 6a m ○ Ad d re ss a n y c om p la in ts a n d re trie ve ve h ic le s th a t re q u ire m a in te n a n c e le d b y Wa c o Op e ra tion s Ma n a g e r ○ En su rin g ve h ic le s a re c h a rg e d a n d op e ra tin g h ou rs e n d a t 1 0p m ● Deployment Strategy Deployment Strategy ○ Lim e ’s softwa re h e lp s d e te rm in e th e op tim a l n u m b e r a n d p la c e m e n t of sc oote rs for m a xim u m u tiliza tion ○ Lim e works with th e City a n d p riva te p rop e rty own e rs to a d d re ss se n sitive a re a s a n d d e ve lop stra te g ie s for sp e c ia l e ve n ts ○ Lim e se e ks to p a rtn e r with Wa c o Tra n sit, Ba ylor, a n d oth e r in stitu tion s to in c re a se e q u ity a n d a c c e ss to m ic ro- m ob ility

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In App Guidance In App Guidance On the Ground Guidance On the Ground Guidance 1 7 Parking Incentives Parking Incentives

Bounding Box Bounding Box Parking Confirmation Parking Confirmation Parking “Loyalty” Parking “Loyalty” 1 8

1 9 Lim e | Com m u n ity- Foc use d Lim e | Community Community - Focused Focused L im e Ac c e s s L im e Ac c e s s is a d is c ou n te d ra te p rog ra m for low- in c om e re s id e n ts in Wa c o. It a c c e s s ib le for th e u n b a n ke d or re s id e n ts with ou t a s m a rtp h on e th rou g h ou r p a rtn e rs h ip with Pa yNe a rMe . L im e Ac c e s s is $0.50 to u n loc k a n d $0.07 p e r m in u te .

Lim e | Community Affairs Community Affairs 20 Lim e is c om m itte d to e xp a n d in g ou r c om m u n ity ou tre a c h a n d e d u c a tion e fforts in Lim e | Com m u n ity Affa irs Wa c o th rou g h rid e r c om m u n ic a tion m a rke tin g a n d p roa c tive p a rtn e rsh ip s. L im e He ro In e a c h c ity we op e ra te , we s e le c t a loc a l n on p rofit p a rtn e r, s u c h a s Ca rita s , th a t e n a b le s u s e rs to rou n d u p th e ir rid e to th e n e a re s t d olla r a n d d on a te th e d iffe re n c e to ou r loc a l n on p rofit p a rtn e r. L im e h a s re g u la rly org a n ize d a n d p a rtic ip a te d in c om m u n ity Com m u n ity e ve n ts a c ros s Ce n tra l Te xa s . Th e s e e ve n ts in c lu d e c om m u n ity Eve n ts offic e h ou rs to ta ke Q&A from re s id e n ts , Firs t Rid e Ac a d e m ie s (ou r rid e r e d u c a tion p rog ra m ), ta b lin g a t p u b lic e ve n ts , a n d h old in g rou n d ta b le d is c u s s ion s with s ta ke h old e r g rou p s (e .g ., Gre a te r Wa c o Ch a m b e r of Com m e rc e , a c tive tra n s p orta tion org a n iza tion s , la w e n forc e m e n t, e tc .).

Lim e | Schedule Schedule 21 Lim e | Sc h e d u le ● March 17 City Council meeting March 17 City Council meeting , re solu tion a u th orizin g e n te rin g in to a n MOU with Lim e ● April 2020 April 2020 – p rog ra m la u n c h ○ Wa c o p rog ra m will b e su p p orte d b y Au stin op e ra tion s (a s n e e d e d ) to m a ke su re we sta y on sc h e d u le to la u n c h in Ap ril a n d work to b u ild ou t loc a l te a m ○ First Rid e Eve n ts le a d in g u p to la u n c h a n d d a y of la u n c h ○ Ea rn e d m e d ia e fforts to b u ild a wa re n e ss of Lim e c om in g to Wa c o a n d p rom otion of sa fe ty a wa re n e ss ● May 2020 May 2020 - m on th ly c om p lia n c e m e e tin g with City le a d e rs a n d a n y in te re ste d sta ke h old e rs to a d d re ss fe e d b a c k on p rog ra m `