Insurance Carrier INSURANCE CARRIER e SERVICES WEBINAR THE RMV TEAM WILL REVIEW AND "DEMO" THE MOST FREQUENTLY REQUESTED “HOW - TO” ITEMS SINCE ATLAS WAS LAUNCHED 12/18/2019
Insurance Carrier Agenda: • Welcome • Top Transactions under Review • US DOT Numbers • Plate Cancelations • Renewing Trailers • Demo of Portal Changes • Searching for new results • Viewing previous ownership • Finding vehicles on a policy • Cancelling vehicle registrations • Notice to Carrier • Questions and Answers
Insurance Carrier Your RMV Webinar Team Today • Gretchen Daley:-----Director of Title and Registration • Kevin Faria:-----------eServices Team Lead • Tedford Armistead:-Project Manager • Brett Tyson:----------Business Partner Support • KerryAnn Kilrow:----IPM Support • Lynn Johnson:--------Business Analyst • Meredith Hayes:-----Business Analyst
Insurance Carrier Changes Since Launch • IPM Support Page https://atlas.massrmv.com/IPMProgram/ TrainingSupport.aspx • CBT Training https://atlas.massrmv.com/Home/ATLAS Training/Insurance.aspx
Insurance Carrier Top Transactions under Review • US DOT • Plate Cancelations • Renewing Trailers • Re-use of Policy # (error messages)
Insurance Carrier US DOT Numbers As of September 1, 2018, Massachusetts has adopted Federal Motor Carrier Safety Regulations under 540 CMR 2.22 requiring intrastate motor carriers in Massachusetts to obtain and display a United States Department of Transportation (USDOT) number. The RMV has not enforced this until Release 2 was implemented. Detailed information is available at https://www.mass.gov/regulatory-bulletin/new-usdot-number- requirement-for-intrastate-cmvs, but the basic rule is: Any registrant that has a commercially registered vehicle (to mean a commercial plate) with a registered weight of 10,001 or more (11,000 since we do everything to the next highest 1,000) lbs is required to have a DOT number.
Insurance Carrier US DOT Numbers Commercially registered vehicles that are used solely for private use The current definition for a private passenger vehicle states:… or which is a pickup truck or cargo van of the 1/2 TON, 3/4 TON or one TON class as per manufacturer’s description of said vehicle ;… The term ½, ¾ and one ton are no longer accepted industry standard terms for these trucks The RMV is going to initially clarify the term “One Ton Class” to mean any vehicle with a GVWR, as specified by the manufacturer of 14,000 lbs or less.
Insurance Carrier Plate Cancelations As of Release 2, all plate cancelations result in the Plate Return Receipt being sent to the registrant If the Plate Cancelation is processed through: 1. My RMV by the registrant - Receipt 2. eServices portal by the agent/Carrier - Confirmation Under no circumstances should anyone other than the registrant or the lessee be using My RMV to process any transaction.
Insurance Carrier Trailer Renewal There is a specific circumstance where a trailer cannot be renewed on line due to the three character CAR insurance code that is associated with the trailer Registration o The specific circumstance is when the CAR code reflects an insurer that is no longer writing policies in MA o In ALARS, these codes were not validated as part of the renewal process, they are in ATLAS o If an insured contacts you with this issue (Message will be that the trailer is uninsured), you should……….
Insurance Carrier Re-Use of Policy Number: Error Messages ……………………………………………………………………… ……………………………………………………………………… ……………………………………………………………………… ……………………………………………………………………… ……………………………………………………………………… ……………………………………………………………………… …………………………………
Insurance Carrier Demo of Portal Changes Searching for Viewing Previous Finding Vehicles Canceling Vehicle New Results Ownership on a Policy Registrations Registration Revocation Notice to Carrier
Insurance Carrier We will answer as many questions possible during the time left. All questions will also be consolidated and submitted to you along with the appropriate responses within the next week.
Insurance Carrier Additional Resources: RMVbusinesspartners@dot.state.ma.us • Assists with activation of logons, reset passwords, adding credentials Atlas.IPM@dot.state.ma.us • Provides Insurance Policy Management Support, including Business Portal, batch and web service issues Section5.registry@dot.state.ma.us • Assists with Section 5 inquiries
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