S Rationale S Marylanders are unaware of the states unique and long - PowerPoint PPT Presentation

Consumer Outreach Taskforce Report Maryland Citizens’ Health Initiative Education Fund, Inc. Vincent DeMarco September 2015 S

Rationale S Marylanders are unaware of the state’s unique and long -standing status as an all-payer state or of the new state/federal agreement that is further transforming the health system in Maryland. S Consumer engagement in these efforts is crucial to make Maryland’s new system a success.

Task force members Tresa Ballard, AARP Susan Markey, HCAM Tammy Bresnahan, AARP Bishop Douglas Miles, BUILD Darren Brownlee, National Association of Health Fran Phillips, Consultant Services Leni Preston, MD Women’s Coalition Carmela Coyle, MHA Thomas Pruski, Health Ministries Association Vincent DeMarco, MCHI Lynn Quincy, Consumers Union Patrick Dooley, UMMS Steve Raabe, OpinionWorks Stan Dorn, Urban Institute Dr. Irance Reddix Michaeline Fedder, AHA Dr. Maura Rossman Diane Feeney, HSCRC Chaplain Susan Roy, UMMS Sandy Ferguson, BWCUMC David Simon, MHA Isabelle Firth, LifeSpan Network Glenn Schneider, Horizon Foundation Hank Greenberg, AARP Gerald Stansbury, NAACP Dr. Dan Hale, JHMI Terry Staudenmaier, Abell Rev. Diane Johnson, Collective Empowerment Tiffany Tate, Consultant Group Nikki Highsmith Vernick, Horizon Foundation Thressa Lee, MHCC Rev. Fred Weimert, Central Maryland Ecumenical Pat Lippold, 1199 SEIU Council Mark Luckner, CHRC

Forums Format S Welcome from host S Presentation by S HSCRC/MHA Local panel of stakeholders S Presentation of Faith S Community Health Network concept Q&A S Evaluations S

Forums Number� of� forums� 11 � Number� of� 800+� participants� Evaluation� 42%1� response� rate� Presenters� · HSCRC� · Health� Departments� · Local� Health� · Faith� communities� Improvement� · MCHI� Coalitions� · Foundations� · Hospitals� and� health� systems� · Community� health� providers� Attendees� · Consumers� · Hospitals/health� · Government� systems� agencies� · Faith-based� · Community� groups� · Civic� organizations� · Providers/provider� · Union� Members� groups� · Diverse� · Children� Constituents� of� · Families� Attendees� populations/minoriti · Caregivers� es� · Seniors� · Parishioners� � · Low-income� · Healthcare� populations� providers� and� · Immigrants� workers� · Chronically� Ill� � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 1� Excluding� Lower� Easter� shore,� which� did� not� have� evaluation� forms.�

Consumer Feedback S Consumers are eager for more information S Timely Prior to hospitalization S Design phase/launch of care coordination programs S S Consistent Esp. in areas with competing providers S S Available in multiple formats Primary care providers, faith leaders S Traditional news outlets S Social media S

Recommendations Periodically convene stakeholders and consumers to provide updates on the S progress of health system transformation Continue to give consumers a voice in the transformation of Maryland’s health S system Encourage local leaders to develop and join a dynamic Faith Community S Health Network Collaborate to educate primary care providers on — and engage them in — health S system transformation Maximize communications with consumers via traditional and new media S

Thank you! Vincent DeMarco, President Maryland Citizens’ Health Initiative Education Fund, Inc. 2600 St. Paul Street Baltimore, MD 21218 Work: 410-235-9000 Fax: 410-235-8963 demarco@mdinitiative.org