RESOLUTION IN THE DIGITAL ERA Presenter: Polycup Osero Head of - PowerPoint PPT Presentation

“ TRANSACTION RECONCILIATION AND DESPUTE RESOLUTION IN THE DIGITAL ERA” Presenter: Polycup Osero – Head of Sales & Marketing

ABOUT FINTECH

Corporate Overview Over 250 Over $ 200M Employees in 6 in Revenues Countries LOITA TRANSACTION LOITA CAPITAL PARTNERS SERVICES Fintech Fi EFT CORP Loita Capital International Int Partners S.A . Fintech Kenya Loita Management Fintech Uganda Services ZamLink (Mauritius) Fintech Rwanda (Zambia ) Loita Asset Fintech Zimbabwe Management ZimSwitch Fintech Malawi Ltd (Zimbabwe ) DIT ✓ Established in 1993 (over 24 years of experience) ✓ ISO ISO 9001 9001.2008 certification for “quality mana anagement systems”, ✓ Or Oracle le go gold ld part partner ✓ Project management methodology and process are accredited by KPMG & ACCENTURE ✓ Ov Over 2000 2000 su success ssful pr project in in Afr Africa

RECONCILIATION

Reconciliation Reconciliation helps you identify any unusual transactions that might be caused by fraud or accounting errors Emerging Issues • Integrated solutions • Shared payment platforms • Settlement procedures • Unstable connectivity • Downtimes and Service interruptions 5/17/2018 6

Payment Landscape

Unrestricted Reconciliation Scope CASH FINANCE • Nostro • Loans and deposits • Card Processing • Balance sheet • Mobile Wallet • Collections • ATM • Fees and commissions • Client money • General Ledger validation • Confirmations • Suspense accounts • RTGS • Collective instruments • Combined cash and stock REFERENCE DATA INSURANCE • Security master records • Client and counterparty details • Cash collections • Standard settlement instructions • Payments and disbursements • Data migration A Member of Loita Group JUNE, 2017

Reconciliation System High Level Solution Architecture C O RE SYSTE MS C ARD C O RE BANK ING SWITC H MANAG E ME NT INTE G RATIO N L AYE R (API) RE C O N OUTPUT (API) Management House K eeper C ore Module Module Reporting Module INTE G RATIO N L AYE R (API) RE SPE C TIVE C HANNE L SE RVE RS AC C E SS L AYE R C HANNE L S

Architectural Workflow Internet Banking Database Switch Mobile Database Banking Database Adhoc – Utility/ Recon Portal Recon Nostro etc Recon Core Engine Database Database Users CBS Database 5/17/2018 10

DISPUTE RESOLUTION

Reconciliation challenges • Charge Back - a demand by a credit-card provider for a retailer to make good the loss on a fraudulent or disputed transaction • Re-presentment - choose to fight the chargeback enter into the process of representment • Pre-Arbitration - choose to fight the representment enter into the process of pre-arbitration • Counter Pre-Arbitration - choose to fight the pre- arbitration enter into the process of counter pre- arbitration • Arbitration – if the above steps have been followed and have all failed, the process goes to an arbitration process where a jury adjudicates. 5/17/2018 12

Online Dispute Resolution Process

Dispute Resolution Dashboards 5/17/2018 14

Benefits of Automated Recon & Dispute Resolution 1. Handle highly complicated matching scenarios 2. Reduce work load on manual reconciliation 3. Allows pro-active pick up of unmatched transactions round the clock 4. Reduce manual reconciliation errors and their impact on the business 5. Manage automatic variance adjustments intelligently 6. Manage large volumes quickly 7. Lower reconciliation costs 8. Enhance compliance 9. Achieve Operational excellence 10.Enhance Customer experience