Marie Johnson 2015 European Digital Identity Conference Managing Director and Chief Digital Officer 15 – 16 April 2015 Centre for Digital Business The Netherlands www.centre-for-digital-business.com
t hemes… Did we not see the digital era coming? o Digital Government and digital identity o Historical perspective o The Machinery of Government & the economy Individuals – Businesses -Things Proof of identity, payments…and politics o The rise of the platforms of the 21 st Century o … and the obsolescence of silos Digital Identity in Australia….
Digital Identity in Australia….
Identity Crime Financial Systems 2014... Report Inquiry …what’s happened in the past 30 years? …did we not see the digital era coming? Australia does not have a single over- o Economic impact - $1.6 billion every year. o arching technology strategy in place. Limited use of the Document Verification o Has not yet developed a detailed o Service by Government agencies approach for the future of digital identities Fraudulent identity credentials – cheap o and easy to obtain Recommended - national strategy for o federated-style model of trusted digital identities. Digital Identity in Australia….
a history: Australian Government digital & identity strategies 2014 2006 Australia 1996 2008 2009 2000 2007 2001 Card 1987 Visa 2014 Reliance Pricing Framework Transformation NCOA 2014 2013 2013 2009 2010 2011 2011 2012 Digital Identity in Australia….
1987 – the Australia Card A national system of identification. o Main purpose: prevent losses to revenue through o taxation system and through payment of Commonwealth Government benefits. Estimated additional AUD$800 million (1987) o revenue collected within 3 years Thirteen Government agencies would use the o Australia Card identity. Australia Card would assist in combating organised o criminal activity – illegal immigrants also a target. Card would carry a unique number and cardholder’s o name, address, photograph and signature. All Australian citizens and foreign nationals in o prescribed categories - required to obtain a card. Initiative defeated in the Senate. o Digital Identity in Australia….
1997 Prime Ministerial Statement – “More Time for Business” Economic Impact – Dealing with Government Three levels of gov in Australia o Commitment to easing compliance burden o Reforming regulatory processes o Using technology to transform how business o interacts with government Single Entry Point – Business Entry Point o Unique Business Identifier – Australian o Business Number (ABN) Electronic management of transactions o Digital Identity in Australia…. Authentication o
a long- held vision … Australia Objectives Government Online 2000 “…to extend the benefits of the information revolution currently being experienced by individuals, and businesses in their dealings with each other to their dealings with government” “…bringing government closer to people to encourage people to interact with government.” “…tailored services that are easy to use and allow people to interact with government in a way which is natural to them.” Digital Identity in Australia….
the past decade... Year 2000 Year 2013 “…getting all of its major services and interactions with individuals online…” “…deliver all appropriate “…Give people the option to Commonwealth elect to receive material services electronically from the government in on the Internet by digital form or in hard-copy , 2001… depending on their circumstance. complementing – not replacing – existing We will aim to provide all written , telephone, fax correspondence, and counter services”. documents and forms in digital form, as well as hard- copy , by 2017.” Agency by agency approach & perspective o Increasing complexity o Implications for identity and POI processes o missing components transformation & client experience Digital Identity in Australia….
digital and paper worlds collide… 35 % government transactions still carried out o manually (face-to-face, phone, correspondence) Of those are carried out 'digitally‘ - unclear what o percentage of these are actually completed end to end online. Agencies still manage over 105 million voice calls per o year. Many of the 170 million face-to-face transactions o were to prove identity. Only four agencies provide interviews and/or o customer services by digital video 250 million letters still sent by Commonwealth o Government each year. Only 17 federal government agencies provide 'smart o forms' to assist engagement with clients/customers. Digital Identity in Australia….
w hat’s the scariest word on government websites? Digital Identity in Australia….
Digital Identity in Australia….
90% time business providing data to government… Digital Identity in Australia….
business authentication platforms evolve… 2000 2005 2003 Business Australian Business brokerage Authentication Business Number services Framework (BAF) (ABN) o concept trials o authentication o 2.9 million o notarization Australian business o time stamping registered for the ABN by 30 June 2000 Digital Identity in Australia….
2010 - Standard Business Reporting (SBR) data – authentication & the machinery of government Potential benefits of SBR (ref Productivity Commission) - $500 million pa o Unlike paper and PDF forms – data is machine readable / analysable. o Taxonomy, standards and reference framework enable digital engagement between o business and government. Digital Identity in Australia….
Digital Identity in Australia….
2006 – Access Card …imperative for reform… KPMG estimated Access Card o would save AUD $3b in health and human services fraud over 10 years 70% of serious or organised o identity crime involve the Medicare Card. 520 different Centrelink forms o require a person to provide POI 100 million face to face o transactions pa mostly for POI Man uses 40 false identities to o commit Medicare fraud – 40 Medicare customers victims of ID fraud. Jodie Harris - 'Catch Me If You o Can' Thief – 25 false identities. Digital Identity in Australia….
2006 – Access Card …smartcard technology Front of card Back of card Card number Signature Optional date of birth Card expiry date Examples of card design only Examples Card Surface Security Features Optical Rainbow Micro-printing Variable Printing Device UV Light Relief Guilloche Response Digital Identity in Australia….
2006 – Access Card …national economic platform… Access Card Operating Environment Access Card Operating Environment What What information can information can the concession the concession providers see? providers see? What What Off-line Off-line physical physical 6 6 Concession Concession security security Check Check 2 2 features features does the does the 3 rd Party Concession 3 rd Party Concession card card 3 3 Providers Providers include? include? Agency Agency CSO CSO Banks Banks What information is What information is What What stored on the chip? stored on the chip? 1 1 information can information can How is this How is this the agency see? the agency see? information information EFTPOS EFTPOS accessed and accessed and Communication Communication Networks Networks protected? protected? Networks Networks 5 5 Medicare Medicare How is my How is my On-line validity On-line validity EsyClaim EsyClaim information information check and card check and card Transaction Transaction protected across protected across update update networks? networks? 4 4 Update Layer Update Layer Update Layer Access Card System Access Card System What What Card Card Customer Customer Operations Operations information can information can Management Management the service the service Health Service Health Service System System System System What information can What information can System System providers see? providers see? the agencies see? the agencies see? Providers Providers Update Layer Update Layer Update Layer (e.g. GP, Pharmacy) (e.g. GP, Pharmacy) 7 7 Dept. of Veterans ’ Dept. of Veterans ’ Child Support Child Support Medicare Medicare Centrelink Centrelink Affairs Affairs Agency Agency Digital Identity in Australia….
2006 – Access Card …3 rd party and government concessions… Connects to access card system Online terminal Chip on card updated Docks access card in POS terminal OR Customer presents at POS at 3 rd Party Concession status Customer receives Offline terminal validated concession or Optional discount enters PIN Docks access card in handheld terminal Digital Identity in Australia….
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