REGional Workshop
Workshop Purpose To improve understanding of how to use the ONRC Purpose Purpose Customer Levels of Service/Performance Measures in the BCA AMP and support improved engagement and communications.
Overview 1. Overview of REG ONRC, CLoS/PM, and BCA AMP (key messages), timeline & Learning and Development Programme (high level overview aimed at Senior Managers) 2. Communications and engagement (interactive session / ALT4) 3. REGional Champion update/comments Agenda 4. Regional specific issues and collaborative initiatives 5. RCAs report back on their POE discussions and development of Strategic Cases 6. Update from NZTA on the Investment Assessment Framework 7. CLoS and Performance Measures – how to use in the BCA Activity Management Plan (interactive session / ALT5) 8. Regional Council – Regional Strategic Case 9. Transition Plan (interactive session / ALT6)
Systems 5 Pillars of Success Data Communications Approval Processes Service Delivery
s 5 Pillars of Success s e y n s Systems s r o e e Data v c a i o l c e r i D Approval Processes P n l e u Communica ons a Service Delivery m c v i o m v r r o p e S C p Systems Learning Ac vity A Data LA1 - Func onal classifica on LA2 - Customer Promises, Customer Levels of Service & Performance Measures (to include DIA Performance Measures) LA3 - RAMM LA4 - Long-term condi on and deteriora on modelling; use of non-asset variables (i.e. economic, social, and environmental value) LA5 - Interpreta on, analysis, and understanding how to use data LA6 - Road network planning LA7 - Business Case Approach Investment Logic Mapping LA8 - Transport system – why we are doing this, how it fits together, dynamic nature, and ‘sharing the story’ LA9 - How to effec vely use the ONRC, CLoS, and BCA LA10 - Managing and leading change LA11 - Communica ng and engaging with stakeholders LA12 - Effec ve collabora on and building buy-in LA13- Financial & strategic planning systems – improving internal engagement and understanding LA14 - Overview of exis ng knowledge base and tools LA15 - Procurement & using the CLoS/PM in contracts
Check In • Intro’s for any new members • Any constraints on the day? • Any comments or follow up from the previous workshop? • What do you want out of today? • Would anyone like to talk or present anything additional to the team today?
Information for Senior managers Elected members Anyone else that needs to know to make this a success
Road Efficiency Group November 2016
A Partnership
REG Vision Driving value for money and improved performance in road maintenance, operations and renewals recognising that: • this change needs a different approach within most councils, and; • new ways of working.
REG Activity Overall – implement recommendations of RMTF – Best practice Asset Management – National Road Classification system – Improve Procurement Current Focus – Implementing One Network Road Classification (ONRC) – Implementing Business Case Approach (BCA) – Raising awareness of different procurement options
Benefits of ONRC include: • Improved performance overall (understanding & outcomes) • Customer focused • Improved public perception of local government through transparent, national, standardisation and improved financial performance. • Money saved can be reprioritised by council (not just reinvested in transport).
Improved investment decision making with the Business Case Approach Clarifies why you are doing work Defines your strategic problems and benefits Ensures robust evidence behind the strategic response Builds a robust case for investment
Communication & engagement is the backbone of your success “The single biggest mistake in communication is the illusion that it has taken place.” George Bernard Shaw
Internal External Primary Primary Secondary Secondary Tertiary Tertiary Good internal communication is a sign of good external communication
Develop _______ Engage _______ Share _______ Tell Levels of communication – Charles Krone
Backcasting – a useful technique Desired audience understanding Current audience understanding 19 CC The Natural Step
Key Messages • One Network Road Classification (ONRC) and Business Case Approach will help improve the perception of Local Government • ONRC and Business Case Approach are designed to drive better transport investment decisions • ONRC takes a CUSTOMER OUTCOMES approach while still maintaining sound ASSET MANAGEMENT - this will be reflected in AMP performance measures • ONRC is a road classification system that Councils must engage with • REG provides workshops, tools and case studies to support Councils through this change
Key Messages • Over the long term ONRC will deliver national consistency through the road classification process • ONRC funding process requires the use of the Business Case Approach • ONRC may require more resource but will lead to more informed decisions • Managers and Elected members should monitor progress & support staff to succeed
Hi 22
Where is your council at? What do your elected members and executive management understand about REG and ONRC? What is the gap in understanding?
How do we close the Gap? What is needed to get managers and members up to speed? Do you have staff who haven’t yet engaged? If so, what can you do about it? and . . . How can we help? Management support and understanding is needed to succeed.
Communications Action Plan ONRC and BCA is mandatory Council teams are building a list of gap closing actions Management support and understanding is needed to succeed.
Exercise – identify your Key audiences Key messages Vision Baseline Gap analysis What does your audience need to understand? What do they understand now? Actions to close the Gap
Develop Your Action Plan ONRC and BCA is mandatory How ready is your organisation? Build your list of actions Prioritise and timeline your actions
Interactive Task Refine your Communications Plan & Design your action plan
Revisit your comms plan Review and share your comms plan with group Test it with the group Review and refine your audiences, key messages Identify where you are at now and where you want to be What's the gap? What tools/resources do you need?
REG Update • REG will begin increased engagement with Council senior management and elected members. • ONRC PMRT is being amended to align all measures with changes in new document (finished in early 2017) • Functionality added for ‘input measures’ where the RCA user inputs their results for measures where the data sets they are using are not RAMM. • Looking at a Dashboard development to provide standard format for viewing the measures.
ONRC - The Good News! • No more changes before 2018 • Simplified Documentation: • General Guide • Performance Measures • Visual Guidelines – for inspection measures • BCA AMP Guidance • ONRC Map of NZ
• Purpose: to provide an opportunity to discuss regionally important issues (risks and opportunities) with peers.
ALT3 (part1): RCA Review of CLoS Outcome Measures and PMRT
Recap of the approach signalled in the draft Maintenance investment criteria our Draft Criteria Emphasised Informed by good ONRC Best practise data, sound evidence activity Customer LOS / analysis and management using approach thorough option business case & benchmarking testing principles
Putting it all together Best Practise ONRC 2018-21 NLTP Activity investment classification Management • Differentiated to • Customer focussed • Built on solid evidence support focus on outcomes and options analysis achieving consistent • Customer focussed target LOS & VFM • Benchmarking LOS and target level of service cost performance • Encourage best practise measures planning and delivery • Smart procurement REG: Moving the focus from the roading assets to the outputs and outcomes they create ….. How effective is this investment - what does it mean for our customers?” and “What is the risk to customer outcomes if we do this work differently, or not at all?”
Thank you for your feedback – what you told us • 2 9 s u b mi s s i o n s o n b e h a l f o f 4 0 A Os p l u s 1 f r o m H N O Pleasingly many submissions: • Expressed a view that the criteria supported the direction of the RMTF and the REG work programme. • Recognised that there is no going back and the sector has to adopt a new way of planning and funding maintenance.
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