SUPERSTAR TATENAL SHOE CO. (PTE) LTD. (PROCESSING AND QUALITY DEPARTMENT) QUALITY CIRCLE Dr. N. SRILAKSHMI DIRECTOR: (C-CLAIMS & Head, LPC) An UK Certified & Approved (IRCA & EARA) Lead Auditor & Tutor: ISO 9001 (2000) 14000 & TQM Assessor
SUPERSTAR TATENAL SHOE CO. (PTE) LTD. (PROCESSING AND QUALITY DEPARTMENT) CIRCLE PROFILE QUALITY CIRCLE ESTABLISHED ON 25-OCT-2005 NUMBER OF MEETINGS: 3 TOTAL NUMBER OF MEMEBRS: 6 ATTENDANCE: 100% GROUP LEADER: MS. EMILY HAGAD DEPUTY LEADER: MR. OCEAN MULEYA SECRETARY : ISMAIL AGLEEM MEMBERS: MR. MOUHAMAD AL-SHEHABI, MS. JOCELYN R. ADARNA MR. GENPO TENZIN DATE OF SUBMISSION OF REPORT: 14 – NOV – 2005
SUPERSTAR TATENAL SHOE CO. (PTE) LTD. (PROCESSING AND QUALITY DEPARTMENT) Professional circle Professional circle are setup at workers level and willing to participants are given training. They meet at regular intervals and try “to identify, analyze, and resolve work related problems.” Professional circle are participative work structures, which aim to promote greater involvement of the employees in solving various work-related problems in their own respective fields. Professional circle apart from improving quality of work results in boosting workers morale and provides an opportunity for self development in an organization. Acceptability of a product or service depends upon its satisfactory over a predetermined period of time. This performance is directly related to two fundamental aspects which no organization can afford to ignore- quality and reliability. An organization can adopt various methods and standards to improve the quality on a continuous basis.
SUPERSTAR TATENAL SHOE CO. (PTE) LTD. (PROCESSING AND QUALITY DEPARTMENT) ABOUT US The Tatenal Shoe Company is known for its quality products in the market. Since its existence, quality is the core objective of the company. The Superstar quality circle of the processing and quality department is composed of six members, meet once a week to discuss the problem related to the work. We are responsible for: 1- The quality of the products and be globally competitive in both domestic and foreign markets. 2- The maintain team working and harmonious relationship among the workers and uplift their morale. 3- To be socially responsible and environmentally friendly. 4- To keep the management well informed about the plans and assessments of the department.
SUPERSTAR TATENAL SHOE CO. (PTE) LTD. (PROCESSING AND QUALITY DEPARTMENT) DATA CHECK SHEET 2 nd Week Wednesday 3 rd Week Wednesday 4 th Week Wednesday Name of Employ 1 st Week 1030hrs 1030hrs 1030hrs Lack of Manpower Lack of Workers motivation Joselyn Lack of Supplies and Material Lack of discipline Appointing of Low quality leather Improper Sanitation Quality Ismail Control and Insufficient dye No house rules Election of Upgrading of testing No Product Coding Leader and equipment Ocean Deputy Bad reporting to work Leader. Improper Ventilation (Punctuality) No application of Quality No adherence to house holds Ms. Emily as Mohamed leader and Lack of Quality Check of Improper Placement of staffs Mr.Ocean as products Dep.Leader No Hygiene in production Delayed Delivery of Raw Dep. materials Genpo Improper Waste Disposal Maintenance of Machineries. Obsolete Standard use Lack of team work Emily Defective products in the Absenteeism market
List of problems in Tatenal Shoe Co. Pte Ltd / Processing and Quality Control Department (October 2005) 1 Lack of Manpower 2 Lack of Supplies and Material 3 Low quality leather 4 Insufficient dye 5 No Product Coding 6 Improper Ventilation 7 No application of Quality 8 Improper Placement of staffs 9 No Hygiene in production Dep. 10 Improper Waste Disposal 11 Obsolete Standard use 12 Absenteeism 13 Lack of Workers motivation 14 Lack of discipline 15 Improper Sanitation 16 No house rules 17 Upgrading of testing equipment 18 Bad reporting to work (Punctuality) 19 No adherence to house holds 20 Lack of Quality Check of products 21 Delayed Delivery of Raw materials 23 Maintenance of Machineries. 24 Lack of team work 25 Defective products in the market 26 Insufficient Information about the product.
SUPERSTAR TATENAL SHOE CO. (PTE) LTD. (PROCESSING AND QUALITY DEPARTMENT) DATA COLLECTON CHART List of problems in Tatenal Shoe Co. Pte Ltd / Processing and Quality Control Department (October 2005) Tally %Value of Priority Value Problem Lack of Manpower, lack of manpower, No punctuality, absence of team work/ 1 absenteeism, delayed delivery of raw IIII I oA 35 % materials, lack of discipline, Improper placement of staff. Lack of Supplies and Material due to low 2 quality of leather, insufficient dye and IIII B 10 % lack of check of quality products. No Product Coding, defective products in the market, usage of obsolete standards / 3 IIII I A 50 % Insufficient Information about the product. Improper Ventilation, No Hygiene in 4 III D 1 % production Dep. No application of Quality, improper waste disposal, improper sanitation, no 5 IIII C 4 % house rules, No adherence to house holds, Maintenance of Machineries.
SUPERSTAR 100% TATENAL SHOE CO. (PTE) LTD. 99% 100 (PROCESSING AND QUALITY DEPARTMENT) 95% 90 REPRESENTATION BY PARETO DIAGRAM 85% 80 70 60 50% 50 Problem percentage 40 30 20 10 0 A oA B C D
SUPERSTAR TATENAL SHOE CO. (PTE) LTD. (PROCESSING AND QUALITY DEPARTMENT) PROBLEM DESCRIPTION • As indicated by the data control chart, The Tatenal Shoe Co. (Pte) Ltd. (Processing and quality control identified: defective products in the market, the usage of obsolete standards, insufficient information about the product and no product coding as a major problem area, which needs to be tackled at the earliest possible time. • Defective products in the market are reflected in the problem areas which have been identified due to outdated machine and no skilled workers. • The Superstar group has allocated 50% to this problem of the company.
SUPERSTAR TATENAL SHOE CO. (PTE) LTD. (PROCESSING AND QUALITY DEPARTMENT) CAUSE AND EFFECT DIAGRAM
SUPERSTAR TATENAL SHOE CO. (PTE) LTD. (PROCESSING AND QUALITY DEPARTMENT) SUGGESTION AND RECOMMENDATION • The management should conduct a session to the work force involved • Regarding the application of the quality and a thorough information about the product by simplifying procedures and clarity to the worker. • Workers should be motivated towards quality to maintain the good reputation of the company. • Provide good benefits to the workers to increase their morale and productivity • The management should be updated with current standards and applications and processes and disseminate them to the workers of the department. • The management should procure the state of the art equipments and machinery to produce quality products to minimize the operational and external cost. • Allocate enough funds to buy quality materials to avoid further cost incurred through out the process. • The management should provide a better workplace to develop team working among workers.
SUPERSTAR TATENAL SHOE CO. (PTE) LTD. (PROCESSING AND QUALITY DEPARTMENT) TANGIBLE AND INTANGIBLE BENEFITS ACCURING ON ACCOUNT OF GIVEN SUGGESTIONS TANGIBLE BENEFITS • Increase sales which leads to increase in revenue and increase profit. • Products are improved, which satisfied customers • Moral of employees are improved and highly motivated. • More participation and team work on the workforce. • Maximum resources are utilized • Employees are updated with regards to the standards and quality. INTANGIBLE BENEFITS • Sense of belonging and pride are seen in the employees. • Human resource are developed to the fullest. • Work cultures are transformed into a pleasing environment. • The corporate image was boost. • Interaction and cooperation on the workforce was developed.
SUPERSTAR TATENAL SHOE CO. (PTE) LTD. (PROCESSING AND QUALITY DEPARTMENT) FUTURE THRUST AREAS The Superstar Quality Circle has intended Future Thrust for the company as follows: • Bring the products in Quality to be able to compete in foreign Markets globally; • Implant quality in every aspects for both in work and employers • To solve the existing problems to improve productivity.
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