Presenters: Dr. Andrea Frolic and Diana Tikasz Moderated by: Ash Couillard Presenter: Jane Hastie, Patient Experience Specialist Topic: Fierce Compassion: An Intrinsic Tool for Resilient Leadership Topic: Difficult Conversations: Bringing Peace into a Pandemic Moderated by: Ash Couillard, Organizational Development
Promoting Mental Health in the Workplace: Strategies for Leaders Presented by: Michelle Cassidy August 20th | 10:00am – 11:00am 2
Webinar Housekeeping ► Everyone will be muted except the host and moderator ► Ask questions through the Zoom chat box ► All webinars will be recorded and posted on the HHS YouTube for later viewing https://www.youtube.com/user/HamHealthSciences/playlists ► For technical issues, please contact the Helpdesk at ext. 43000 3
Today’s Speakers Dr. Andrea Frolic and Diana Tikasz 4
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Objectives Fierce Compassion: An Intrinsic Tool for Resilient Leadership ► Define compassion beyond a soft emotion and understand the empirically supported benefits of self-compassion ► Understand why compassion is a necessary tool for self and others and how to utilize it when leading in complex care environments ► Apply strategies that cultivate fierce compassion and lead to meaningful change, notably, handling difficult emotions with greater ease and transforming challenging relationships 6
Arriving Practice 7
Occupational Reality ► Compromised systems ► Constant change ► Ongoing challenges & cutbacks ► Competing demands ► Poor communication ► No time or control ► No recognition ► Difficult stories ► Increasing complexity ► Losses 8
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Healthcare is a social ecology… Global Health Political and Regulatory Systems Population Organizational Health Structures and Social Context Team and Leader 11
Compassion & What exactly is compassion Self-Compassion 12
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Components of Compassion 14
What is compassion? ► Keeps us connected to others and self Awareness ► Counter acts blaming and judgement ► Expansive, gives us breathing space Common Kindness ► It is energizing Humanity 15
Caregiving Research ► Research — tracked 1000 adults ranging in age from 34 to 93 (Poulin et al., 2013) Asked: ► How much stress have you experienced in last year? ► How much time have you spent helping others? ► Looked at public records for who died 16
Self-Compassion Components It is about how you relate to yourself in the midst of suffering that makes the difference — not so much what happens to you itself Mindfulness vs Over- Identification/self- absorption Common Kindness vs Self- Humanity vs Judgement Isolation 17
Self-Compassion is linked to: ► Well-being ► Motivation ► Personal Accountability ► Healthier Behaviours ► Better body image and eating behaviours ► Coping and resilience ► Less burn out, reduced secondary traumatic stress, and more satisfied in role 18
Ying and Yang of Compassion Using a caring force to shift our world 19
Yin and Yang of Self-Compassion Using a caring force to shift ourselves Mindfulness Common Kindness Humanity 20
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Generous Interpretations ► How do we see someone’s suffering? Blame-worthy Non-deserving Our own capacity to respond ► Assumption that everyone is trying to manage even if they don’t always succeed ► People’s responses are conditioned and a function of neuro physiology, personal history 22
Compassion How, When, & Why 23
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Oxytocin ► Released from pituitary ► Modulates stress hormones ► Dampens amygdala reactivity ► Inhibits cardiovascular responses to stress ► Boosts pro-socialty ► Parental care/bonding ► Love and trust ► Generosity ► Empathy 26
Shadow Side of Oxytocin They are not like us They don’t understand They are to blame Us versus Them 27
High and Low Road High Road • Compassion we regulate stress through affiliation/ Low Road caregiving response • Mindfulness we regulate difficult emotions through PFC and attention regulation 28
What are your triggers? Emotional triggers can stem from negative core beliefs, past, unresolved experiences/memories or a violation of values Potential Emotional Triggers: • • Passive aggressive behaviour Deceit/lying • • Whining/crying Rudeness/disrespect • • Blaming Disappointment • • Criticizing/judging Sarcasm • • Frustration/irritation Impulsivity • • Worry/nervousness High strung temperament • • Anger/aggression Arrogance/conceit • • Victim mentality Neediness • • Silent treatment Need to please • • Manipulation Other: 29 How do do the they sho show up up for or you ou in n the the work orkpla lace?
Anger ► What has made you angry during covid? ► How do you usually express it or not? ► What other emotions may be under the anger? ► Which of your core values are being violated? ► What role does your anger play in your life, in the workplace? ► What tends to trigger your anger? ► When does anger keep you stuck or does it motivate you into action -Ruth King 30
Becoming Mindful of Reactions Self-Reflection Questions “Am I in the grip of anger or 1. hatred?” (emotional reactivity) “Do I feel morally superior?” 2. (self-righteousness) “Do I want my adversary to 3. suffer?” (hostility) These reactions block our innate capacity to be compassionate. 31
Moving into Fierce Compassion Not actions themselves but the quality of our intention Requires wisdom and good boundaries PAUSE Reconnecting to values Generous interpretation Mwe What is my positive legacy through COVID? 32
Putting Yourself First Personal Vision Statement Leadership Clear Values Get Curious About Triggers Toolkit Self-Compassion Break RAIN Compassion Challenge Other Resources 33
Dalai Lama For someone to develop genuine compassion towards others, first he or she must have a basis upon which to cultivate compassion, and that basis is the ability to connect to one’s own feelings and to care for one’s own welfare… Caring for others requires caring for oneself. 34
Developing a Personal Vision Statement ► A Vision Statement outlines what you want to be. It concentrates on future; it is a source of inspiration; it provides clear decision making criteria. ► To promote optimal health and well being through compassionate interactions and innovative practises. ► Qualities I Value: Compassion, Creativity, Calm, Courage, Connection. 35
Clear Values ► What am I comfortable with in practicing my profession? ► What is important/untouchable? ► What specific difference do I want to make? ► What is rewarding in my work? Core Values Exercise: https://www.taproot.com/live-your-core-values-exercise-to-increase-your- success/ 36
Get Curious About Emotional Triggers ► PAUSE ► What are your triggers? (Over or numb reactions) ► Investigate with discernment not criticism ► How would you like to respond? ► When have you responded more effectively and what were the contributing factors? 37
Self-Compassion Break ► Helpful when experiencing difficult or intense emotions Kristen Neff | www.self-compassion.org “This is a “Suffering is “May I be part of life” moment of kind to 38 suffering” myself”
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Compassion Challenge ► Generate a list of 2 – 3 people or situations in your life where you think an increase in compassion could significantly alter the dynamic ► Set an intention to approach one of these people/situations with increased compassion over the next few months. Pay attention to the difference it makes in you life. 40
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Resources ► Mindfulness Hamilton: www.mindfulnesshamilton.ca ► Centre for People Development 42
https://www.hamiltonhealthsciences.ca/covid19/staff- physician/hhs-resources/resilience-support-toolkit/ 43
PRN Leadership Series ► Please join us for a 3 part interactive series with your peers that will help you to more deeply explore the integration of PAUSE, RESET, NOURISH into the flow of your workday and with you teams ► Look for more information in the coming weeks through the Centre of People Development ► Scheduled to begin in the Fall 44
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Let’s Chat! ► Use “Raise Hand” feature, or type your question in the chat box ► If we didn’t get to your question, please forward to: leadershipcoaching@hhsc.ca 46
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