N N K K A A E E B B S S L L T T A A L L I I T T M M E E Presentation to Shareholders 2014/15 M N A O N I T A A G S E I N M A E G N R T O
• Resident shareholders at our AGM elect a • We establish our own direction forward Benefits of Being Resident Lead • Self-governing and autonomous, ownership. We are able to run our own affairs and make decisions on services and improvements Management Board annually to manage their estate on their behalf. • We know our client base and offer individual support. We have the local knowledge
N N K K A A E E B B S S T T L L A A L L I I T T M M E E Where we were... M N A O N I T A A G S E I N M A E G N T R O
or being closed down • Governance issues at Board level • Staffjng structure, lacking technical expertise • Financial overspend and lack of budgetary control • Poor and ineffjcient repair / maintenance system MEMO and we received a Service Improvement Plan as a condition of continuation h Where we were... • At real risk of either being taken into supervision • Due to above, WCC conducted an audit on
N N K K A A E E B B S S T T L L A A L L I I T T M M E E Where we are now... M N A O N I T A A G S E I N M A E G N T R O
objectives. a Where we are now... • We have a new set of Rules as agreed by you • Focus to address agreed primary and secondary “primarily the business of providing, maintaining and managing housing and associated amenities” “secondarily proving any services that contribute to wider regeneration including the creation of employment, the advancement of education and training, relief of poverty, the provision of public amenities and recreational facilities, and the promotion of public safety and the prevention of crime within the Area of Benefit”
our governance action plan - Confjdentiality policy - Code of Conduct - Confmict of Interest policy - Expense policy - Governance policy a Where we are now... • We have reviewed and adopted new policies as part of
such; - Recruited a T echnical manager - Introduced an in-house repairs service - Streamlined our estate services a Where we are now... • We have carried out a staffjng review and implemented
• We have overhauled our repairs and maintenance service - Shifted the focus from responsive to cyclical programmed obligations feedback of 9 out of 10! and electrical testing a Where we are now... - Ensuring that CWH honour their planned repair - Introduced the handy-man service, so far receiving - Maintaining 100% compliance on statutory obligations such as gas servicing, water safety, fjre risk assessment
• Replacing our out-dated fjnance and housing IT systems • Reviewing training needs of our staff. our residents; - New format of newsletter - Revamped web-site - T enant Handbook a Where we are now... • Began to address the way we communicate with
a Where we are now... Millbank Estate Management Organisation (MEMO ) Millbank Estate Management Organisational Summer Newsletter August 2015 Winter Newsletter 2011 MEMO NEWSLETTER www.millbank-emo.co.uk Working on behalf of all Millbank Residents M erry Christmas & Happy New Year from all at MEMO Chairman’s Message MEMO Office T he MEMO Office would like to wish all residents a very Merry Opening times Dear Shareholders and residents of MEMO: Mon-Thurs 9am - 5pm Christmas & Happy New Year. Friday 9am - 4pm During the last year MEMO has come through a number of challenges that have in many ways helped us refocus and rebalance our priorities Contacts On Friday 16 December we would like to mark the festive season with and strengthen our governance. In order to survive these challenges Kellie Estate Director we have made some changes to our management structure and Mulled wine and mince pies at the MEMO Office, Reynolds House Court Yard, at 12 Pablo Housing Assistant Josephine Housing Assistant delivery processes. This has meant that we have had to say no at times noon. John Technical Manager to residents and we need to be much clearer where responsibilities lie. Scott Finance Officer Work is continuing with our Service Improvement Plan and we are Pellings LLP has kindly sponsored us with a Christmas tree and Current MEMO Board currently undergoing the expected follow-up audit from WCC to refreshments for the event. assess our current position. The results of this will be made available Phil Hayes Chairman once completed. Progress is going well and as part of this we have Peter Doherty Vice Chairman begun to draft a new business plan for MEMO which incorporates our We want to take this opportunity to thank all our residents for this year; it has been an Gina Bobin Secretary vision and focus going forward. The majority of the Board have been eventful year with a lot of achievements. We are looking forward to 2012 and new Maria Gouveia Treasurer individually consulted along with key members of office staff and we Oscar Martone challenges that will contribute to the betterment of our Estate! expect a draft ready for wider consultation over the next few months. Nina Chitnarvis Gwendolyn Morgan Shareholders will be happy to hear that the FCA accepted our new Margaret Landman Christmas Opening Hours Lynda Hiscock rules and they are now in use and can be viewed on our web-site. Harry Borne Thank you again to all those Shareholders who gave their time to 26 December Closed contribute to these. Key Contacts 27 December Closed Assessment of training needs across the organisation for both Board members and staff is on going and training is being made available to 28 December 9am-12 & 2-4pm MEMO Office 0207 975 5788 staff, particularly with regards to essential customer care. The Board www.millbank-emo.co.uk have also recently approved a new performance monitoring system for boardroom@millbank-emo.co.uk 29 December 9am-12 & 2-4pm our staff to help toward excellent service delivery. 30 December 9am-12 Out of Hours Emergencies We continue to work on our communication strategy and are 2 January Closed considering a community engagement strategy that will address our 24 hr call centre for ‘Tenants’ boiler and central heating issues community activities, both on the estate and immediate surroundings. K&T Heating 020 8269 5983 Further information on these will be distributed as we progress. In case of an emergency call the Other repairs: I’m sure you’ll acknowledge that we continue to work hard for MEMO Emergency Link Link Office on 020 7286 7412 and will be setting a date for our AGM and distributing this very soon. 020 7286 7412 or 020 7641 4528 Phil Hayes. Chair. MEMO. Coming up: MEMO’s new website is currently under construction. Residents are welcome to submit their photos of the Estate to our gallery 1
a Where we are now...
N N K K A A E E B B S S T T L L A A L L I I T T M M E E Vision for the future... M N A O N I T A A G S E I N M A E G N T R O
• During the course of 2015/16 we will continue to develop our fjve year business plan. • We need to increase our membership numbers. • Improving the effectiveness of our communication in 2016. employer of staff. 8 Vision for the future... • Achieving the national good governance Kitemark award • Developing the Board’s roles and responsibilities as an
preferences for social and community activity. • Improving how we interface with residents in the Offjce support environmental improvements. additional investment and services for estate residents. the estate and help boost membership 8 Vision for the future... • Improving consultation with residents to establish • Establishing an annual ‘Community Chest Fund’ to • Developing a Partnership Strategy with an aim to attract • Provide 50/50 matched funding of approved social and community activity to encourage inward investment on
Finance Report governance audit The Income and Expenditure account for the period ended 31March 2015 shows an excess of expenditure over income of £26K. Whilst there has been an overspend, the deduction in previous year overspend highlights the vast improvement in the budgeting of the account for this period. Many overhead expenditure items have reduced: and professional fees. This was following the governance diffjculties the organisation faced last year and the implementation of the service improvement recommendations as a result of the independent However some costs have increased particularly in the area of legal N N K K A A E E B B S S L L T T A A L L I I T T M M E E M N A O N I T A A G S E I N M A E G N R T O Stationery 25% $ Board admin costs 59% $
Audit Services management committee to seek alternative costs and undertake a value Perry’s Chartered Accountants £5,500 + VAT AHDL £5,400 + VAT Sayer Vincent £6,700 + VAT George Hay & Company £5,950 + VAT provide quotations in respect of the audit services for Millbank Estate Management Organisation. The service is currently provided by Sayer Vincent At the AGM 2014 – shareholders highlighted a requirement for the Four chartered accountant companies have been approached to for money exercise N N K K A A E E B B S S L L T T A A L L I I T T M M E E M N A O N I T A A G S E I N M A E G N R T O
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