Doc 8(a) CHLNet Q2’17 Present ntat atio ion at at CHL HLNet May 24, 2017 Sebastian Audette, President, Global Programs, HSO
LISTENING TO STAKEHOLDERS Patient nts Provid iders Polic icy M Mak akers 2
“It is no longer sufficient to focus on only providers, institutions or individual episodes of care. In fact, it’s dangerous.” - 1/700 voices we heard in our strategy design process
UNIVERSAL NEEDS Better Listen to all Design systems and connect with voices . solutions for people. each other. Link data, decisions Make it easier Boil it down to to do the right & process to better what matters . thing. health outcomes.
Powerful f for orces of of ch chang ange ar are im impact acting ing heal ealth s sys ystems arou ound nd the wor orld.
OUR CHOICES Canada & International Global Process Outcomes Providers Patient Pathways Institutions Networks & Systems One-size-fits-all Local context ‘We Know Best’ Co-design
Separating standards setting & accreditation
Accreditation Canada is an independent, not-for-profit organization affiliated with HSO AC is dedicated to providing high impact, high value assessment programs including certifications and accreditation to Canadian and international clients AC is an HSO Global Program Partner
HSO is an independent, not-for-profit organization that develops world class standards and innovative assessment programs so people in their own jurisdictions can save and improve lives HSO provides products and services to accreditation bodies, governments, health care organizations, associations & other stakeholders
This means AC has access to: Growing library of national and international standards New assessment manuals so AC can customize the use of its accreditation program to meet local needs New assessment methods New surveyor models New instruments and benchmarking tools Innovative technology solutions 24-7 customer service Activation Services Global Learning Corporate Support Services
TECHNICAL COMMITTEE RECRUITMENT TC001 Integrated Health Services • TC004 Medication Management • TC006 Indigenous Health • TC009 Primary Health Care • TC011 Mental Health and Addictions • TC012 Care in the Community and Home • TC018 Technology-Enabled Health • TC023 Assessment Methodologies •
STANDARDS AND ASSESSMENTS Integrated Health Services Health Service Providers Accreditation or Licensing Accreditation Health Education Certification and Distinction Condition-Based Journey Recognition Organizational Competency Certification Individual Competency
Peopl ple P Powere red Hea ealth lth TM TM
CFCC Standards 2016 Patients as Surveyors 2017 (CFCC Standards 2017)
CROSS-BORDER PATIENT PATHWAYS
TECHNOLOGY - [PRO RO]gress ress 1000 1
Work Life Pulse™ - PHYSICIAN ENGAGEMENT
PARTNERS IN CHANGE Patients & Families Clinicians NGOs Policy Makers Surveyors Private Universities Sector Associations …and more
SHARED VALUE PAT ATIENTS PRACT CTITIONERS POLICY CY M MAKERS Clinical engagement Integrated systems Partners in standards development Relevant standards Populations focus Patients as surveyors Reduced duplication Rigour and reliability Patient pathway Process + outcomes Value for money standards PROMs
How can we collaborate: Leadership and/or Management Technical cal Commi mmittee Organizational and Individual Lead adership ip S Stand andar ards Organizational Reco cognitio nition Leading Peopl ple-Ce Cente ntered Care e Organizations
Our r bold bold a ambi mbition: T To u o unle leash t h the he po power a and po potential of of pe peopl ople a around t the he worl orld who who sha share ou our r pa passi ssion f for or a achi hievi ving quality he health se h services s – for al all.
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