Practical Empathy Unlocking the super power @pavsaund
@pavsaund
@pavsaund
@pavsaund
Web Developer / Team Lead Norwegian .Net User Group Chapter Lead Pavneet Singh Saund twitter: @pavsaund Vestfold Developers Slack @pavsaund
codingwithempathy .com @pavsaund
Empathy as My Guiding Principle @pavsaund
Outline Journey Cultivating Empathy Takeaways @pavsaund
Definition See the world as others see it Understand another’s current feelings Non-judgemental Communicate understanding @pavsaund
My Journey @pavsaund
@pavsaund
@pavsaund
@pavsaund
Cultivating Empathy Introspection Listening Gaining Perspective @pavsaund
Introspection Mindfulness Journaling @pavsaund
Introspection “Self-empathy in NVC means checking in with your own feelings and needs.” @pavsaund
Mindfulness “the non-judgemental awareness of experiences in the present moment” @pavsaund
Mindfulness Focus More engaged Keep calm @pavsaund
Journaling @pavsaund
Listening To understand Without judgement To connect @pavsaund
Listen to Understand “Don’t just do something, Listen” @pavsaund
Listen Without Judgement Breathe Be Curious Assume good intent @pavsaund
Listen to Connect Connect with a feeling within you @pavsaund
Gaining Perspective Challenge Comfort Zones Walk a Mile In Their Shoes @pavsaund
Challenge Comfort Zones Seek out different perspectives @pavsaund
Walk a Mile in Their Shoes Sit with your users Pair with a tester Work in Customer Support @pavsaund
“Empathy is the key to understanding” –Burnard P. (via Theresa Wiseman) @pavsaund
@pavsaund
The Road Back @pavsaund
“Empathy is a skill. Y ou need to actively practice giving and receiving empathy” –Dr. Brené Brown @pavsaund
Practice Introspect Listen Gain Perspective @pavsaund
Empathy is Hard @pavsaund
@pavsaund
Empathy is a choice @pavsaund
Empathy as Y our Guiding Principle @pavsaund
Thank you! @pavsaund
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