PERSONNEL CHECKS Streamlining the Licensing Function (Taxis) - PowerPoint PPT Presentation

PERSONNEL CHECKS � Streamlining the Licensing Function (Taxis) � Offering Seamless Service and Online payments � Automatic system reducing errors � Ensuring Compliance with Immigration and Document Checks � Reducing the overall risk to the Authority � Quicker Turn Around for DBS Applications

HOW IT WORKS IN PRACTICE � Dedicated Website Page with link from Staffordshire Moorlands D C � All New Drivers and Renewals will go through this process � Dedicated Email Address & Telephone line for queries � Pre-Requisites for New Applicants � Links to Training/Safeguarding & Knowledge Tests

Streamlining Licensing, Reducing Risk to the Authority � Driver will confirm that they meet all pre- requisites and have obtained all supporting documentations before they apply for their DBS and DVLA Checks � Removes the need for Manual Form to be completed/signed off – officer time reduction 60 minutes per application � Removes the need for officers to answer queries/emails for potential drivers – officer time reduction 15 minutes per application currently receiving 10-20 per week

Streamlining Licensing, Reducing Risk to the Authority � Driver will then pay for their DBS & DVLA either on line or phone, after which personnel checks will email them full instructions and their DBS application login details and DVLA consent information � Reduces queries through the Contact Centre and streamlines the payment, removes the current arrangement with Disclosure and Barring Services and invoice checking and payment – Time saving 20 minutes

Streamlining Licensing, Reducing Risk to the Authority � Once applicants have completed their application for the driver will be required to attend local Crown Post Office to have their ID documents Certified � Reducing the risk to the authority for Counterfeit Documentation removes the risk for the Officer, improves right to work and cross references against national insurance numbers etc. – Time Reduction 15-20 Minutes per application

Streamlining Licensing, Reducing Risk to the Authority � Driver sends ID documents to Personnel Checks to verify and countersign and then submit to DBS and DVLA, Once checks are completed the Authority will be notified and Personnel Checks will inform the driver of the next steps � Reduces double handling of services requests, reduces the risk to the Authority as it is electronic and drivers will only come back to the Authority once all the checks are completed. Office Time Reduction 30 minutes