AN INITIATIVE OF THE FLORIDA HOSPITAL ASSOCIATION HOSPITAL IMPROVEMENT INNOVATION NETWORK Patient and Family Engagement (PFE) Series Virtual Event 2: Selecting, Orienting and Engaging Patient and Family Partners February 14, 2020
Patient Safety Awareness Week: March 8-14, 2020 Plan Your Week! Download a print-ready poster, table tent and stickers, as well as graphics to use on social media. SAVE THE DATE! Free IHI Patient Safety Awareness Week Webcast Principles for Improving Patient Safety Measurement March 10 12 Noon – 1:00 p.m. ET Sign up to be notified when registration opens.
IN PURSUIT OF PARTNERSHIP: ENGAGING PATIENTS AND FAMILIES IN HOSPITAL QUALITY AND SAFETY A F l o r i d a H o s p i t a l A s s o c i a t i o n ( F H A ) P a t i e n t a n d F a m i l y E n g a g e m e n t ( P F E ) S e r i e s
INTRODUCE YOURSELVES Please use the CHAT to tell us: • Name • Title/Role • Hospital • Your First Job
Series Faculty TARA BRISTOL ROUSE, MA, CPHQ, CPXP, BCPA Principal , Partnership Health Advisors • Patient and Family Engagement (PFE) • Project Consultant , American Hospital Association (AHA) Center for Health Innovation … • (And most importantly) Patient Family • Partner
MY FIRST JOB
WAYS TO BE Help us Ask questions Engage with understand Be present in the chat your peers how best to support you
AGENDA • Welcome and Introductions • Series to Date • Virtual Event 2 Content: Selecting, Orienting and Engaging Patient and Family Partners • Discussion and Q&A • Wrap-Up and Next Steps
SERIES TO DATE : WHERE WE HAVE BEEN; WHERE WE ARE GOING
FHA PFE SERIES: CALENDAR OF EVENTS March January • Friday, 3/6, 10:30-11:30am ET* • Friday, 1/24, 10:30-11:30am ET* Virtual Event 3: Training and Virtual Event 1: The Role of Patients Supporting Providers for Successful and Families in Promoting Hospital Patient and Family Engagement Quality and Safety • Friday, 3/13 Newsletter 3 • Friday, 1/31 Newsletter 1 • Friday, 3/20, 10:30-11:30am ET* Office Hours 3 February • Friday, 3/27, 10:30-11:30am ET* • Friday, 2/7, 10:30-11:30am ET* Virtual Event 4: Sustaining Meaningful Office Hours 1 Partnerships • Friday, 2/14, 10:30-11:30am ET* April Virtual Event 2: Selecting, Orienting • Friday, 4/3 Newsletter 4 and Engaging Patient and Family Partners * Register here: • Friday, 2/21 Newsletter 2 http://www.fha.org/health-care- issues/quality-and-safety/mtc- • Friday, 2/28, 10:30-11:30am ET* hiin/upcoming-events.aspx Office Hours 2
FHA PFE SERIES: CALENDAR OF EVENTS March January • Friday, 3/6, 10:30-11:30am ET* • Friday, 1/24, 10:30-11:30am ET* Virtual Event 3: Training and Virtual Event 1: The Role of Patients Supporting Providers for Successful and Families in Promoting Hospital Patient and Family Engagement Quality and Safety • Friday, 3/13 Newsletter 3 • Friday, 1/31 Newsletter 1 • Friday, 3/20, 10:30-11:30am ET* Office Hours 3 February • Friday, 3/27, 10:30-11:30am ET* • Friday, 2/7, 10:30-11:30am ET* Virtual Event 4: Sustaining Meaningful Office Hours 1 Partnerships • Friday, 2/14, 10:30-11:30am ET* April Virtual Event 2: Selecting, Orienting • Friday, 4/3 Newsletter 4 and Engaging Patient and Family Partners * Register here: • Friday, 2/21 Newsletter 2 http://www.fha.org/health-care- issues/quality-and-safety/mtc- • Friday, 2/28, 10:30-11:30am ET* hiin/upcoming-events.aspx Office Hours 2
FHA PFE SERIES: CALENDAR OF EVENTS March January • Friday, 3/6, 10:30-11:30am ET* • Friday, 1/24, 10:30-11:30am ET* Virtual Event 3: Training and Virtual Event 1: The Role of Patients Supporting Providers for Successful and Families in Promoting Hospital Patient and Family Engagement Quality and Safety • Friday, 3/13 Newsletter 3 • Friday, 1/31 Newsletter 1 • Friday, 3/20, 10:30-11:30am ET* Office Hours 3 February • Friday, 3/27, 10:30-11:30am ET* • Friday, 2/7, 10:30-11:30am ET* Virtual Event 4: Sustaining Meaningful Office Hours 1 Partnerships • Friday, 2/14, 10:30-11:30am ET* April Virtual Event 2: Selecting, Orienting • Friday, 4/3 Newsletter 4 and Engaging Patient and Family Partners * Register here: • Friday, 2/21 Newsletter 2 http://www.fha.org/health-care- issues/quality-and-safety/mtc- • Friday, 2/28, 10:30-11:30am ET* hiin/upcoming-events.aspx Office Hours 2
FHA PFE SERIES: CALENDAR OF EVENTS March January • Friday, 3/6, 10:30-11:30am ET* • Friday, 1/24, 10:30-11:30am ET* Virtual Event 3: Training and Virtual Event 1: The Role of Patients Supporting Providers for Successful and Families in Promoting Hospital Patient and Family Engagement Quality and Safety • Friday, 3/13 Newsletter 3 • Friday, 1/31 Newsletter 1 • Friday, 3/20, 10:30-11:30am ET* Office Hours 3 February • Friday, 3/27, 10:30-11:30am ET* • Friday, 2/7, 10:30-11:30am ET* Virtual Event 4: Sustaining Meaningful Office Hours 1 Partnerships • Friday, 2/14, 10:30-11:30am ET* April Virtual Event 2: Selecting, Orienting • Friday, 4/3 Newsletter 4 and Engaging Patient and Family Partners * Register here: • Friday, 2/21 Newsletter 2 http://www.fha.org/health-care- issues/quality-and-safety/mtc- • Friday, 2/28, 10:30-11:30am ET* hiin/upcoming-events.aspx Office Hours 2
FHA PFE SERIES: UNDERSTANDING YOUR NEEDS PFE Discovery @ Tool 11 multiple choice questions; time to complete: approx. 5 min.
PFE SERIES PULSE CHECK
LET’S PRACTICE
DO YOU PLAN TO UTILIZE OFFICE HOURS?
IF GIVEN MORE TIME, WILL YOUR HOSPITAL COMPLETE THE PFE DISCOVERY TOOL? Due February 7 th ! Access here: https://www.surveymonkey.com/r/FHAPFEDisco veryTool
LET US KNOW… What What has would you been like us to helpful? spend less time on? What would you What would like to see you like to added? see more of?
VIRTUAL EVENT 2 : SELECTING, ORIENTING AND ENGAGING PATIENT AND FAMILY PARTNERS February 14, 2020 10:30-11:30am ET
SELECTING, ORIENTING AND ENGAGING PATIENT AND FAMILY PARTNERS Session Objectives: • Identify processes and resources for recruiting and selecting patient and family advisors • Describe best practices for preparing and orienting new patient and family advisors • Discuss opportunities for patient and family engagement at the organizational level
IMPLEMENTING PARTNERSHIPS WITH PATIENTS AND FAMILY ADVISORS Implement and Coordinate Advisor Recruit, Select, Activities and Train Patient and Prepare Hospital Family Advisors Leadership, Clinicians, and Identify Staff to Work Opportunities with Advisors for Involving Identify a Staff PFAs Liaison AHRQ Guide to Patient and Family Engagement in Hospital Quality and Safety
THE ROLE OF PATIENTS AND FAMILIES IN QUALITY IMPROVEMENT
THE ROLE OF PATIENTS AND FAMILIES IN QUALITY IMPROVEMENT • Assist in developing action • Share personal stories, plans and leading to a more focused recommendations commitment by improvement teams • Contribute to the design and content of materials • Identify pieces of the process that are confusing • Provide objective feedback from the patient/family or missing from a perspective patient/family perspective • Assist with piloting and • Participate in testing new materials and information/data gathering processes and follow up with other patients/families • Discuss and analyze findings to gather their opinions Partnering to Improve Quality and Safety: A Framework for Working with Patient and Family Advisors, HPOE
FRAMEWORK FOR PFE Depth of Engagement Roles for Patients and Considerations Families Ad Hoc Input Survey or Focus Group Ensure diversity and Participants representation, validity Structured Council Members or Advisors Early consult supports Consultation Providing Input partnership model Influence Occasional Allows flexible ways to Reviewers/Consultants to participate; requires Project background and orientation Negotiation Member of Improvement Requires training in Team improvement Delegation Co-Chair of Improvement High level of expertise or skill Team necessary Advisor Control Implementer or Peer Support Strong training component, Role mentoring and compensation Institute for Patient- and Family-Centered Care, 2014
ORIENTATION TO THE IMPROVEMENT TEAM Topic Description History of the Team Purpose • • Accomplishments Barriers • • Background Goals and Objectives • Progress Measures of Success • • Priorities Strategic Objectives • Team Composition Roster and Background of Members • • Roles and Responsibilities Clinical Background Materials • Current Research Relevant Policies and Protocols • Partnering to Improve Quality and Safety: A Framework for Working with Patient and Family Advisors, HPOE
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