Passing The Torch: Developing Tomorrow’s Leaders Presenter/Moderator: Christopher Lynch, PharmD, MEd, CPh CDR, MSC, USN (ret)
CPE Information and Disclosures Christopher Lynch , declares no conflicts of interest, real or apparent, and no financial interests in any company, product, or service mentioned in this program, including grants, employment, gifts, stock holdings, and honoraria. The American Pharmacist Association is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education.
CPE Information Target Audience: Pharmacists and Pharmacy Technicians ACPE#: 0202-0000-18-234-L04-P/T Activity Type: Knowledge-based
Learning Objectives Pharmacists and Pharmacy Technicians: At the completion of this activity, participants will be able to: 1. Define the values and workplace characteristics for each of the generations that make up the current workforce. 2. State some of the common challenges current pharmacy leaders face with preparing future leaders from a multigenerational workforce. 3. List some of the commonly perceived stereotypes of the millennial generation, as well as the viewpoint from the ‘millennials’ toward older generations and leaders. 4. Describe a plan to prepare members from the current multigenerational workforce for future pharmacy leadership positions.
Self-Assessment Question 1. Which of the following generations is considered to be the most adaptable and thrives in chaos? A.) The Silent (Greatest) Generation B.) The Baby Boomer Generation C.) The X-Generation D.) The Millennial Generation
Self-Assessment Question 2. Which of the following in NOT one of the commonly perceived stereotypes of the millennial generation? A.) “they’re lazy” B.) “they’re too reliant on technology” C.) “they act entitled” D.) “they’re tough, and very disciplined”
Self-Assessment Question 3. Which of the following are ways to help prepare the next generation of pharmacy leaders? A.) Clarify successful leadership & management skills B.) Provide an actionable plan and regular feedback C.) Create two paths to leadership: managers specialists D.) Utilize various strategies & multimedia when mentoring
“If you want happiness for a lifetime, help the next generation.” -Chinese Proverb
Overview of the Generations Millennial Generation Baby Boom Generation Generation X Millennials, Internet Vietnam Generation, GenX, Baby Busters & Generation & Boomers & Me Generation Twenty-somethings Generation Y Born 1946-1964 Born 1965-1980 Born 1981-2000 AARP: Leading a Mult igenerat ional Workforce. ht t p:/ / asset s.aarp.org/ www.aarp.org_/ art icles/ money/ employers/ leading_mult igenerat ional_workforce.pdf
Generations in the Workforce 2006 2 2017 3 2020 3 (Projected) 2016 3 Baby 44% 30% 27% 19% Boomer 76M births 1 Generation 33% 27% 26% 27% X 55M births 1 Millennial 15% 42% 44% 51% 66M births 1 1. Frye, R. Millennials overtake Baby Boomers as America’s largest generation. Pew Research Center. April 25, 2016 ht t p:/ / www.pewresearch.org/ fact -t ank/ 2016/ 04/ 25/ millennials-overt ake-baby-boomers/ 2. AARP: Leading a Mult igenerat ional Workforce. 2007. 3. Tulger, B. The Great Generat ional Shift : Updat e 2017. Rainmaker Thinking Inc. ht t p:/ / asset s.aarp.org/ www.aarp.org_/ art icles/ money/ employers/ leading_multigenerational_workforce.pdf ht t p:/ / rainmakert hinking.com/ asset s/ uploads/ 2017/ 02/ Gen-Shift -2017_Elect ronic.pdf
What Does This all Mean? The two youngest generations together will compose nearly 80 percent of global employees within the next four years. As Baby Boomers retire, there is not enough Generation X leaders and managers to fill the vacuum left behind. Stellar individual contributors are being promoted into leadership roles without being adequately prepared The need for younger generations (Millennials) to increasingly assume leadership and management roles is critical. Current leaders MUST engage in this process now!
Overview of the Generations “A generation is a group of people that are programed at the same time in history …share a common set of formative events, heroes, music and mood, parenting style and education system.” AARP: Leading a Mlutigenerational Workforce. http://assets.aarp.org/www.aarp.org_/articles/money/employers/leading_multigenerational_workforce.pdf
The Silent Generation (born before 1946) Identified by importance of duty and loyalty Spend entire work career at one company Follow rules Embrace self-reliance and pragmatism Least likely to report issues to management/helpline Want opportunities to develop and learn Love teamwork Expect experience to be respected Bennet t , M. A Formal Int roduct ion t o t he Five Generat ions of Employees in Your Workforce. Et hics & Compliance Mat t ers: The Official Blog of NAVEX Global. February 7, 2017. ht t p:/ / www.navexglobal.com/ blog/ formal-introduction-five-generat ions-employees-your-workforce
Baby Boomer Generation (1946-1964) Baby Boomers are the largest 55+ generation in history! Self-worth is tied to career Seen by others as “ workaholics ” who are driven Material acquisitions, titles and personal success are important They have an optimistic outlook and youthful orientation Embrace the latest technology Direct person-to-person communication is still their preference . Like the Silent Generation, they are also team-oriented . Bennet t , M. A Formal Int roduct ion t o t he Five Generat ions of Employees in Your Workforce. Et hics & Compliance Mat t ers: The Official Blog of NAVEX Global. February 7, 2017. ht t p:/ / www.navexglobal.com/ blog/ formal-introduction-five-generat ions-employees-your-workforce
Generation X (1965-1980) Generation X’ers are the last Americans to have an old-time childhood 1 Change and unrest in their families (e.g. “latchkey kids”) Very independent and self-directed Skepticism toward authority Adaptable and thrive in chaos and change Motivated by a need for security Ask for feedback only when they need They are very technologically literate 2 1. Cohen, R. Why Generation X Might Be Our Last, Best Hope. Vanity Fair. August 11, 2017. https://www.vanityfair.com/style/2017/08/why-generation-x-might-be-our-last-best-hope 2. Bennet t , M. A Formal Int roduct ion t o t he Five Generat ions of Employees in Your Workforce. Et hics & Compliance Mat t ers: The Official Blog of NAVEX Global. February 7, 2017. ht t p:/ / www.navexglobal.com/ blog/ formal-introduction-five-generat ions-employees-your-workforce
The Panelists Mr. John Santell, MS, RPh (Veteran’s Administration) CAPT Brian LaPlant (USPHS) LTC Leslie Walthall (Army) LCDR Jason Foote (Coast Guard) LT John Ganther (Navy) CPT Jerline Hsin (Army) SMSgt Chris Gibson (Air Force) PO2 Shawnte Bryant (Navy) SrA Shelby Winchester (Air Force)
Panel Discussion Topics Stereotypes of Millennials in the Workforce
Stereotypes of Millennials in the Workforce Perceptions by older generations “they’re lazy” “they act entitled” “they seek attention and chase indulgence” “they’re soft and undisciplined” “they don’t respect authority” “they’re too reliant on technology” “they demand praise and question authority” “they have poor interpersonal skills” Zimmerman, M. Millennials In The Workforce: What They Want , and How To Manage Them. White Paper. Smart CEO. Accessed August 11, 2017. ht t p:/ / www.smart ceo.com/ zimmerman-millennials-in-t he-workforce-what -t hey-want -and-how-t o-manage-t hem/ Liley, K. The Millennials Have Taken Over: A Primer for t he Generat ional Shift . Navy Times . 2016;66(21):16-17,20.
Millennial Generation (1981-2000) 1 st Generation to grow up using the internet and information technology Typically confident (sometimes over confident) Early lives were overscheduled; comfortable with multitasking Expect lots of feedback and rewards in the workplace Work/life balance is more important to them than salary Want to do work that improves society, sustainability and diversity They crave more frequent learning and advancement opportunities They are technology experts Bennet t , M. A Formal Int roduct ion t o t he Five Generat ions of Employees in Your Workforce. Et hics & Compliance Mat t ers: The Official Blog of NAVEX Global. February 7, 2017. ht t p:/ / www.navexglobal.com/ blog/ formal-introduction-five-generat ions-employees-your-workforce
Panel Discussion Topics Stereotypes of Millennials in the Workforce The Millennials’ Point of View
The Millennials’ Point of View “We respect authority, but NOT authoritarianism.” “ We value direction, leadership, and the authority that is based in know-how and experience.” “ We resist the type of authority that originates in a ‘because I said so’ attitude.” “We want to know why things should be done a certain way.” “We want leaders who will take us somewhere, not authority figures who will keep us where we’ve been.” Piper, B. Aut horit y, Aut horit arianism, and The Millennial Generat ion. LifeWay Leadership. February 19, 2015. ht t p:/ / www.lifeway.com/ leadership/ 2015/ 02/ 19/ aut horit y-aut horit arianism-and-the-millennial-generat ion/
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