OFFSHORE DEVELOPMENT CENTER OVERVIEW
IS ORDER TRAFFIC BUILD-UP CAUSING COSTLY DELAYS? Shift to on time delivery at NO EXTRA COST
IS YOUR STAFF JUGGLING WITH MULTIPLE TASKS, THUS CAUSING ERRORS? Appoint dedicated resource at NO EXTRA COST
WISH YOUR STAFF COULD SPEND QUALITY TIME ON LARGER ACCOUNTS? Boost your customer relationships at NO EXTRA COST
DID YOU NOT WIN THE ORDER BECAUSE OF PRICING? Cut cost, increase profit and WIN ALL THE WAY
START YOUR OFFSHORE DEVELOPMENT CENTER WITH $0 INVESTMENT Qualified Co-brand your Dedicated Bandwidth Ramp-up Named Resources Work Area & Connectivity Flexibility
YOUR VIRTUAL OFFICE YOUR VIRTUAL OFFICE
ODC AT YOUR CONTROL PEOPLE QUALITY TAT COST • Dedicated • Skilled Team • Real Time • Low Resource Resource Cost • 98% Efficiency • Time Zone • Full • Currency Advantage • Limit Rework Optimization Advantage • Prioritize • Strong Bench • ‘ $0 ’ Investment Workflow
BUSINESS SCENARIO CLIENT PO CSR AR REVISION ART TEAM OE TEAM INVOICE ORDER UPLOAD Q.C. APPROVED
COST SAVINGS (Sample Size: 100 orders / day) IN-HOUSE TRANSACTIONAL ODC $86,400 $107,100 $216,000 3OE * 12 months = $108,000 3OE * 12 months = $56,700 3OE * 12 months = $43,200 3GA * 12 months = $108,000 3GA * 12 months = $50,400 3GA * 12 months = $43,200
INCREASE YOUR COMPETITIVE ADVANTAGE BETTER CHEAPER FASTER • Consistent, • Currency Advantage • Work at your Time High Quality Resources • Resource Cost Advantage • Time Zone Advantage • Utilization of your • Rework Reduction • Flexible Resourcing Resources for Higher Jobs • 1 st Time Right Approach • Continuity of Business
ODC FRAMEWORK BENEFITS REALIZED Get-Set-Go Knowledge Methodo- Building logies Flexible Collaborative Capacity Governance Creation Models Scalable Cultural Infra- Sensitization structure RISKS MINIMIZED
PROCESS FRAMEWORK (Key Activities) 1 2 3 4 INITIATE PLAN BUILD DEPLOY SIGN OFFSHORE KNOWLEDGE BUILD OPERATE ENGAGEMENT TRANSFER VIRTUAL TEAM OFFSHORE DEV. CONTRACT CENTER • • Client Organization Agree on Execution Onsite Offshore of Methodologies (a) Identify tasks and • Ready Infrastructure allocate to offshore (a) Routine job • Understand (b) Adhoc jobs (a) Seating (b) Monitor the progress Business Operations (b) Telecommunication (c) Guide / escalate • Roles & Responsibilities (c) Tools & technologies (a) Addnectar • Execute Trial Job (d) Knowledgeable staff • Offshore (b) Client • Train Offshore Team (a) Prepare execution plan, • Tailor Operating • Staffing Requirement on Expectations and allocate jobs to staff and Processes ( a) Minimum commitment execute the tasks Process (b) Ramp up (b) Lead coordinates with • Agree on Governance • (c) Ramp down Execute Trial Job client for clarification / Model & SLAs • escalations Finalize Commercials • Declare Readiness 1 Week 1-2 Week 1-2 Week 1-2 Week
RISK MANAGEMENT RISK AREAS RISK IDENTIFIED RISK MITIGATION MEASURES Cultural, Linguistic Gap, Attrition, Training, HR Policies, India ’ s Resource Pool, People Scalability, Role Conflicts Roles and Responsibility Defined Partnership Approach, Process Loss of Control, Quality Predefined Metrics, Stringent Reviews Technology Compatibility, Connectivity As is Migration, Redundant Links Well Planned COB, Security Drills, Infrastructure Wars, Natural Disasters, Scalability First Right Resistance to Change, Customer Change Management Plan, Knowledge Management Insights, Dependence, Intellectual Sharing, Exit Option, Contract Licenses Property
VALUE PROPOSITION TRUST Knowledge Building and Co-branding High End Environment Engagement Process CULTURAL READY SENSITIZATION RESOURCES Robust IT Process & Easy Access to Qualified Authorized Access Talent Pool DATA & INFO SECURITY
1000+ man years of combined experience Strong core team Prestigious clientele A US registered company with local sales team PPAI and ASI member ISO certified Offshore Development Center in Mumbai, India ABOUT US 24/5 days a week work schedule
OUR CLIENTELE
CLIENT ’ S SPEAK “ We have high expectations from our partners and you live up to all of our expectations. Thank you for being ” such a valuable partner. - Larry Sanson VP-Operations
CLIENT ’ S SPEAK “ “ “ We are extremely happy with their services and rely on them as part of our team to provide the best ” service to our clients. - Jennifer Tsai VP-Operations
CLIENT ’ S SPEAK “ They are a great partner and ” make the impossible… possible! - Brandon MacKay MAS-President
CLIENT ’ S SPEAK “ We’ve been able to close deals more quickly and literally delight our clients with the speed in which we now turn around ” artwork, thanks to Add Nectar. - Glenn K. Oyoung President
110, Rosewood Avenue, Springfield, New Jersey 07081 Phone: 224 585 0569 Fax: 847 770 4870 Email: sales@addnectar.com
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