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PRT 506 Organizational Behavior and Leadership CASE STUDY North Carolina National Guard Support Services Division BOB MAY Support Services Division (SSD) Organizational Challenges Dwindling Resources Ability to Provide Services at Right


  1. PRT 506 Organizational Behavior and Leadership CASE STUDY North Carolina National Guard Support Services Division BOB MAY

  2. Support Services Division (SSD)

  3. Organizational Challenges Dwindling Resources Ability to Provide Services at Right Time and Place

  4. Organizational Improvements Structural Political Human Symbolic Resources

  5. Structural

  6. Reframing the Organization Problem Frame Barriers Strategies Geography Restructure – All Channel Circle Network Structural Demographics Links to Interagency / Community Processes Services at the Right Time and Hedgehog and Flywheel Place Human Funding Human Resources Strategy Resources Getting Right People - Contracts Evaluate and Grow People Investment and Professional Development Partner - Elected Leaders (NCGA / CODEL) Competition – Friction / Conflict Political Allies – Military Agencies / Associations Process – CR / Gov’t Shutdowns Coalition Building Dwindling Resources Widening Gap with American Public Marketing Campaign Symbolic Guardsmen Different from Active Strategic Leader Involvement

  7. Human Resources

  8. Reframing the Organization Problem Frame Barriers Strategies Geography Restructure – All Channel Circle Network Structural Demographics Links to Interagency / Community Processes Services at the Right Time and Hedgehog and Flywheel Place Human Funding Human Resources Strategy Resources Getting Right People - Contracts Evaluate and Grow People Investment and Professional Development Partner - Elected Leaders (NCGA / CODEL) Competition – Friction / Conflict Political Allies – Military Agencies / Associations Process – CR / Gov’t Shutdowns Coalition Building Dwindling Resources Widening Gap with American Public Marketing Campaign Symbolic Guardsmen Different from Active Strategic Leader Involvement

  9. Political

  10. Reframing the Organization Problem Frame Barriers Strategies Geography Restructure – All Channel Circle Network Structural Demographics Links to Interagency / Community Processes Services at the Right Time and Hedgehog and Flywheel Place Human Funding Human Resources Strategy Resources Getting Right People - Contracts Evaluate and Grow People Investment and Professional Development Partner - Elected Leaders (NCGA / CODEL) Competition – Friction / Conflict Political Allies – Military Agencies / Associations Process – CR / Gov’t Shutdowns Coalition Building Dwindling Resources Widening Gap with American Public Marketing Campaign Symbolic Guardsmen Different from Active Strategic Leader Involvement

  11. Symbolic

  12. Reframing the Organization Problem Frame Barriers Strategies Geography Restructure – All Channel Circle Network Structural Demographics Links to Interagency / Community Processes Services at the Right Time and Hedgehog and Flywheel Place Human Funding Human Resources Strategy Resources Getting Right People - Contracts Evaluate and Grow People Investment and Professional Development Partner - Elected Leaders (NCGA / CODEL) Competition – Friction / Conflict Political Allies – Military Agencies / Associations Process – CR / Gov’t Shutdowns Coalition Building Dwindling Resources Widening Gap with American Public Marketing Campaign Symbolic Guardsmen Different from Active Strategic Leader Involvement

  13. Prospecting the Future • Opportunity – Aligning “Gateway” with Infrastructure Growth • Challenge – Major Unit Deployments

  14. Prognosis

  15. PRT 506 Organizational Behavior and Leadership CASE STUDY North Carolina National Guard Service Support Division BOB MAY

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