OPPORTUNITY AREAS Oh, I need my ipad, where is my baaaag located?! - PowerPoint PPT Presentation

OPPORTUNITY AREAS

Oh, I need my ipad, where is my baaaag located?! ??? zzz BAG BEHIND PASSENGER PASSENGERS FORGET DELAYS DEPLANING BAG LOCATION FA FA MUST REORANIZE BAGS TO CREATE SPACE

? ??? FA FA FA MUST FIND EMPTY SPACE AS OVERHEAD BINS FILL UP FA MUST DIRECT PASSENGERS TO EMPTY BINS TO STORE LUGGAGE ?????? Overheads ?????? are full! FA FA FLIGHT ATTENDATS ARE TOO FAR APART TO CLEARLY COMMUNICATE

PASSENGER ORGANIZATION WHEN BOARDING Many flight attendants expressed frustration with the current boarding process. We decided to focus on this area of the flight to relieve stress from flight attendants. We found communication can be difficult between flight attendants when storing passengers’ bags and seating passengers. Many times, flight attendants are too far away on the plane to clearly communicate. They also often have to direct passengers to empty storage when the overhead becomes full. We believe re-thinking the organization of passengers before they board can improve both of these communication issues.

EFFICIENT BAGGAGE STORAGE & ORGANIZATION Often times passengers throw their bags into random overhead storage bins and the organization is inefficient and confusing. Flight attendants must spend time reorganizing the bags and helping passengers find an empty space. Later in the flight, many passengers will forget where their bags are. De-planing can be hectic and confusing because of this. We want to create a more structured and intuitive way to organize bags that will be more efficient and will allow passengers to feel comfortable with where their items are stored.

CO-CREATION & BRAINSTORMING

PASSENGER ORGANIZATION WHEN BOARDING QR CODE THAT SHOWS ONLY IMPORTANT INFO INCENTIVES FOR STAYING IN SEATS/WAITING TO DEPLANE COMMUNICATING WHERE SPACE IS IN LOAD BACK TO FRONT OVERHEADS TO PASSENGERS TWO DOORS ON PLANE GA CAN SEE WHAT’S GOING ON WHILE BOARDING NO BAGS BOARD FIRST LOADING FIRST THROUGH BACKDOOR LOADING WINDOW TO AISLE BOARDING BY COLOR ON TICKET, RELATES TO SEATING AREA

efficient baggage storage & organization AIRLINE BAGS THAT FIT IN OVERHEAD COMPARTMENTS NUMBERED GATE AREA SEATS LOAD BACK TO FRONT FOR LOADING ORGANIZATION GA CAN SEE WHAT’S GOING PASSENGERS GET RID OF NO BAGS BOARD FIRST ON WHILE BOARDING BAGS BEFORE BOARDING DIGITAL TICKET TELLS YOU SMALLER BOARDING GROUPS WHEN YOU GOT TO SEAT FA CALL BUTTON COLOR CODE MACHINE THAT LOADS BAGS TO ZONE PREBOARD SEAT DIVIDERS THAT ORGANIZE BEFORE BOARDING LITTLE METAL DIVIDER SHOULD BE GONE INDIVIDUAL BAGS SMART BINS TAKE THE BAG WHERE IT NEEDS TO GO MORE INTUITIVE OVERHEAD LOADING STAGGERED BOARDING TIMES PERSONALIZING THE BOARDING PROCESS LOADING FIRST LIGHT FOR FULL OR EMPTY BINS BINS THAT RESPOND TO THROUGH BACKDOOR LIGHT CORRESPONDS TO INDIVIDUAL PASSENGERS COLOR ON TICKET APP TO SHOW YOU WHAT AR DEVICE SHOWS WHERE SPACE IS WHERE LOADING WINDOW EMPTY STORAGE IS TO AISLE BAGS ARE IN FRONT OF PASSENGERS SERVICE HIRE ORGANIZES BAGS BEFORE PASSENGERS BOARD DEPLANING BY COLOR SECTIONS BOARDING BY COLOR ON TICKET, RELATES TO SEATING AREA

FINAL DIRECTIONS

Digital ticket

Book the ticket on line BASIC INFORMATION FOOD vegetarian

On the airport SCAN Flight Number Gate Number Boarding Time Delay Reason Seat Number ... ...

Food/Drink Service Vegetarian Food List SCAN

Tracking Luggage SCAN Where is my luggage?

RFID bag tag

Put RFID tag on bag

Overhead senses RFID

App tells where bag is 23A

Two Doors

Boarding

Deboarding