One Library, One Staff: Innovation and Organizational Culture Pilar - PowerPoint PPT Presentation

One Library, One Staff: Innovation and Organizational Culture Pilar Martinez, CEO Edmonton Public Library LLAMA Thought Leaders Series August 20, 2015 8/20/2015

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EPL Firsts 7

Changing the Culture and Focusing 8/20/2015 8

Highly Engaged Staff EPL Staff Benchmark 82% 72% 9

Customer Service Focus EPL Staff Benchmark 96% 82% 10

A Simmering Volcano 11

Setting the Stage

Hedgehog EPL is passionate about : serving people, helping people EPL’s EPL is best at: Resource sharing through Engine is: “free” non - Enhancing judgmental, reputation and unfettered access relationships to ideas and through stories stories

Meetings 14

New Structure for Meetings To Facilitate Engagement and More Effective Communication

Up to Speed Cafés • Informing • Fast-Paced • Humour • Varied 16

Cluster Meetings 17

Blue Water Meetings • Deeper Understanding • Probing, Exploring, Inspiring 18

One Library 19

We Are One 20

Clear Vision & Focus 21

Find a Way to Say YES! Find a Way to Say HI!

Discovery Service 23

Go Team Go Imagine, Incubate, Innovate! 8/20/2015 24

Foundational Programs 25

Led by the Communites We Serve 26

Partners in Success We Are Better Together 27

Data-Driven 8/20/2015 28

Librarian Interns 29

Activity Assessments

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Staff Development and Support 32

Imagine an organization … ….full of people who come to work enthusiastically, knowing that they will grow and flourish, and intent on fulfilling the vision and goals of the larger organization. (Peter Senge) The Fifth Discipline Fieldbook, Page 198 33

What is a Learning Organization? EPL is an organization that is committed to one another’s success, to working and learning together to help one another be the best we can be.

Disciplines of a Learning Organization Systems Thinking Team Personal Learning Mastery Principles of Learning Libraries Mental Shared Models Vision 35

Setting Priorities as an Organization Staff Staff Edmonton Public Library Customers/Community 36

See it Own it Fix it 37

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Building Community 39

Recognition 40

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Questions? Pilar Martinez pmartinez@epl.ca 43