Office Print Monitor Office Print Monitor A Service from Lyra A Service from Lyra Research Research Powered by Powered by
Lyra’s Lyra’s Office Print Monitor Office Print Monitor � Partner with PrintFleet to access real-time print volume data � Data go back more than 4 years � Trending data exist for virtually every hardware segment � Data are collected on a model-level basis � Data can be aggregated in numerous ways � Hardware: speed, price, brand, segment � Company: size, vertical market � Print volumes comparisons in many ways � Print, copy, fax � Monochrome versus color � A3 versus A4 2
OPM Panel Tracks Closely to OPM Panel Tracks Closely to North American Market North American Market Are the devices in the panel representative? Are the devices in the panel representative? Laser Installations: A Comparison of the OPM Laser Print Volume: A Comparison of the OPM Panel and North American Installed Base, 2009 Panel and North American Output, 2009 Monochrome laser printers Monochrome laser MFPs Monochrome laser printers Monochrome laser MFPs Color laser printers Color laser MFPs Color laser printers Color laser MFPs 100% 100% 5% 7% 12% 15% 90% 90% 13% 9% 3% 8% 80% 80% Share of laser print volume Share of laser installations 23% 70% 70% 29% 46% 60% 60% 36% 50% 50% 40% 40% 30% 61% 30% 53% 20% 41% 20% 39% 10% 10% 0% 0% North American laser OPM laser installations North American laser print OPM laser print volume installations (n = 80,000) volume (n = 356 million pages) (n = 40.9 million) (n = 759 billion pages) Source: Lyra Research, Inc., Office Print Monitor, July 2009 and Source: Lyra Research, Inc., Office Print Monitor, July 2009 and Hard Copy Industry Advisory Service, Forecast 360, First-Half 2009 Hard Copy Supplies Advisory Service, Forecast 360, First-Half 2009 3
Three Tiers of Data On Model Level Three Tiers of Data On Model Level OPM Panel: Number of Devices by Demographic Information 120,000 100,000 101,444 80,000 60,000 40,000 52,597 20,000 7,171 0 Total Vertical Market Vertical Market & Company Size Source: Lyra Research, Inc., Office Print Monitor, Q3 2010 4
Three Tiers of Data On Site Level Three Tiers of Data On Site Level OPM Panel: Number of Sites by Demographic Information 5,000 4,500 4,000 3,500 4,595 3,000 2,500 2,000 1,500 1,999 1,000 500 671 0 Total Vertical Market Vertical Market & Company Size Source: Lyra Research, Inc., Office Print Monitor, Q3 2010 5
OPM: Hardware, Vendor and Model Level OPM: Hardware, Vendor and Model Level Analysis Analysis 6
OPM: Vertical Market Analysis OPM: Vertical Market Analysis 7
OPM: Company Size Analysis OPM: Company Size Analysis OPM Panel Panel: Company Size Based on Number OPM Panel Panel: Company Size Based on Number of Devices (n=7,171 Devices) of Companies (n=671 Companies) 250-499 500+ 500+ 100-249 employees, employees, employees, employees, 3% 1% 9% 7% <10 employees, 250-499 50-99 27% employees, employees, 8% 11% <10 100-249 employees, employees, 47% 14% 25-49 employees, 12% 10-24 employees, 16% 50-99 employees, 10-24 25-49 16% employees, employees, 19% 10% Source: Lyra Research, Inc., Office Print Monitor, Q3 2010 Source: Lyra Research, Inc., Office Print Monitor, Q3 2010 8
OPM: Trend Analysis OPM: Trend Analysis OPM Panel: Installed Units By Printer Technology 100% Mono 90% laser 80% printer 56% 58% 70% 61% Mono 71% laser MFP Percentage 60% 50% Color laser 40% printer 24% 21% 30% 21% 13% 20% Color laser 13% 11% 11% MFP 10% 12% 9% 7% 8% 3% 0% Q3 2007 Q3 2008 Q3 2009 Q3 2010 (n=10,813) (n=58,457) (n=112,232) (n=96,206) Source: Lyra Research, Inc., Office Print Monitor, 2007-2010 9
OPM: Case Study OPM: Case Study OPM Panel: Average Monthly Print Volume OPM Panel: Installed Units Of Co. 129BCE61 Of Co. 129BCE61 240 6,400 5,600 200 4,800 160 Number of Units Number of Pages 4,000 6,313 120 212 3,200 5,196 199 4,999 192 2,400 80 1,600 40 800 0 0 2008 2009 2010 2008 2009 2010 Source: Lyra Research, Inc., Office Print Monitor, 2007-2010 Source: Lyra Research, Inc., Office Print Monitor, 2007-2010 10
OPM: Case Study (Continues…) OPM: Case Study (Continues…) OPM Panel: Total Quarterly Print Volume Of Co. 129BCE61 4 3.5 Number of Pages in Millions 3 2.5 2 3.63 3.30 1.5 2.98 1 0.5 0 2008 2009 2010 Source: Lyra Research, Inc., Office Print Monitor, 2007-2010 11
OPM Future Research Areas OPM Future Research Areas � Print Volumes Print Volumes � Whethe Whether print r print volume affec volume affected by economic downturn ted by economic downturn � Has print Has print volume recove volume recovered red o or is is it in the process of recovery it in the process of recovery � Whethe Whether MPS will further re r MPS will further reduce duce print print volume volume � Single-function vs. Multifunction Single-function vs. Multifunction � Mono Monochro chrome vs. Color me vs. Color � A3 vs. A4 Devices A3 vs. A4 Devices � Copiers vs. Printers Copiers vs. Printers � Where the market moves Where the market moves � How How fast fast it it moves moves 12
Office Print Monitor Office Print Monitor Service Overview Service Overview Powe Powered by red by
Analysis and Client Support Analysis and Client Support Regular Panel snapshots: by company size, vertical market � snapshots AMPV for a specific segment of device � Overview of installations versus output for chosen brand Brief perspectives � focused on one Identification of new hardware installed � specific topic Analyst Additional research from Lyra’s published reports � inquiry and Insight and opinion on recent trends in the data � consultation Objective feedback on product planning and development, marketing � and sales strategies, product management, competitive issues, future trends, opportunity assessment 14
Custom Reports Option* Custom Reports Option* Custom Report displays device data by individual model Custom Report displays device data by individual model � Client specifies data desired for each model: Company, vendor, model, printer/copier Category, mono and color speed(s), page � size, monthly print volume, page coverage, pages printed versus copied and faxed, pages output in color versus monochrome Includes vertical market for each company � � Report format: Excel-based with filtered fields � Pivot tables offer multiple ways to view the data in aggregate Report Frequency Report Frequency Quarterly Monthly Quarterly Monthly * add-on option to the standard Office Print Monitor service 15
Custom Reports Option: Pivot Tables Custom Reports Option: Pivot Tables Lyra's Office Print Monitor 2008Q2 Custom Report device status (All) Number of Active and Average Monthly Print Total Pages Printed in New Machines Installed in Vertical Market Category Volume, by Vertical Market, Vertical Market, Vertical, 2008Q2 2008Q2 2008Q2 *new 2,273 10,735 73,191,456 n/a 4,150 4,433 55,186,301 Accommodation & Food Services 8,339 203 5,078,396 Administrative & Support & Waste Management & Remediation Services 10,418 243 7,595,126 Agriculture, Forestry, Fishing & Hunting 4,572 84 1,152,361 Arts, Entertainment, & Recreation 3,364 81 817,525 Construction 4,304 272 3,512,108 Educational services 4,071 2,903 35,451,402 Finance & Insurance 5,296 1,437 22,821,895 Health Care & Social Assistance 4,628 7,889 109,535,304 Information 4,411 518 6,854,357 Manufacturing 4,323 3,902 50,522,811 Other Services (except Public Administration) 6,341 748 14,239,338 Professional, Scientific, & Technical Services 8,185 3,437 84,196,756 Public Administration 6,317 7,587 143,715,611 Real Estate & Rental & Leasing 6,293 246 4,588,895 Retail Trade 9,170 592 16,285,620 Transport & Storage 8,069 1,229 29,748,056 Wholesale Trade 3,661 320 3,513,324 Grand Total 4,755 46,859 668,006,642 Source: Lyra Research, Inc. OPM, July 2008 16
Custom Reports Option: Pivot Tables Custom Reports Option: Pivot Tables Lyra's Office Print Monitor 2008Q2 Custom Report Device Status (All) Average Number of Active and Category (Mono, Color, Ink Single-function or monochrome Monthly Print New Models Installed, Jet, Solid Ink, Other) multifunction print speed Volume in 2008Q2 2008Q2 Mono Multifunction <11 39 14 11-20 2,054 1,729 21-30 3,681 2,093 31-40 6,938 1,513 41-69 16,190 2,812 70-90 42,531 531 >90 84,485 118 Unavailable 6,970 301 Multifunction Total 11,188 9,111 Printer <11 467 642 11-20 1,291 6,901 21-30 1,828 6,876 31-40 3,225 5,208 41-69 4,935 5,044 70-90 42,700 10 >90 498,221 10 Unavailable 1,780 247 Printer Total 2,779 24,938 Mono Total 5,029 34,049 Grand Total 5,029 34,049 Source: Lyra Research, Inc. OPM, July 2008 17
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