Florida Department of TRANSPORTATION NOCoE Peer Exchange Performance-Based Contracting Detroit, Michigan June 18, 2018 Michael Washburn Florida’s Turnpike Incident Management Program Manager Florida Department of Transportation
Florida Department of TRANSPORTATION Florida’s Turnpike Enterprise System • User-Financed Toll Facilities • 490 Centerline Miles of Roadway Managed • Development of more than 100 miles of Express Lanes • 2.3 Million Trips per day Florida Department of Transportation
Florida Department of TRANSPORTATION Florida’s Turnpike ITS Systems • 565 CCTV • 122 Dynamic Message Signs • 1,100+ Vehicle Detectors • 300+ Travel Time Systems • 500+ miles of Fiber Optic • 3,466 Networked Devices • 14 HAR • 12 CBRAS Florida Department of Transportation
Florida Department of TRANSPORTATION Turnpike Incident Management TMC & Incident Management Roadway Safety, Clearance Focused Real-time Support to Reduce Crashes Express Lane Operations Dispatch Services Disaster Preparedness Tolls / Collaboration Florida Department of Transportation
Florida Department of TRANSPORTATION Turnpike Incident Management ROADWAY CLEARANCE DURATION 60 48.3 46.4 41.2 41 40 20 0 Year 2015 2016 2017 2018 Florida Department of Transportation
Florida Department of TRANSPORTATION Turnpike Incident Management 5.0% 4.5% 4.0% 3.5% 3.0% 2.5% 2.0% 1.5% 1.0% 0.5% 0.0% 30 to 40 Secondary Crashes Per Month Florida Department of Transportation
Florida Department of TRANSPORTATION Traffic Management Center Florida Department of Transportation
Florida Department of TRANSPORTATION Traffic Management Center Turnpike’s Maintenance & Operations GEC Contract • Professional Services • 5-year RFP, Requirement-Based • No Penalties • Roadway, Facilities Maintenance • Traffic Operations TMC Service & Personnel • Incident Management Personnel • Florida Department of Transportation
Florida Department of TRANSPORTATION TMC Performance Measures • Confirm & begin SunGuide event within 2 minutes where CCTV cameras are deployed • Validate & activate Response Plan within 3 minutes of confirmation of incident • Notify all appropriate contacts within 5 minutes of incident confirmation • TMC activate RISC within 3 minutes of RISC activation request • TMC activate Highway Advisory Radio within 5 minutes of confirmation of lane blockage • TMC activate CB Radio Advisory System within 7 minutes of confirmation of one-mile delay or full closure Florida Department of Transportation
Florida Department of TRANSPORTATION TMC Positions • 3 month training period with an ATIS • Completes training modules, SOG quizzes, • 15-minute pricing software updates monthly quizzes, and hands-on • Incident management for Express Lanes events Express • 70% or greater on Certification Test after 3 • Express Lane device QC and emergency dispatch Trainee Lanes months Operator • Incident Management and Road Ranger • Create scorecard for all lane blocking events dispatch • Supervises shift/enforce SOG • Video to FHP dispatch and TPKTraffic • Real-time QA/QC of all device usage ATIS Team Operator / • Accept/Confirm FHP CAD, Waze, TSS SunGuide • Updating shift log/device status Leader FHP Liaison alerts • Scores 90% or greater on Certification Test • Scores Operator Checklists • All responsibilities of the TMC Operator • Reviews ATIS Scorecards Quality • Escalation of questions and taking the lead on Lead • Compiles monthly report card Control major events Operator Specialist Florida Department of Transportation
Florida Department of TRANSPORTATION Traffic Management Center Florida Department of Transportation
Florida Department of TRANSPORTATION Florida’s Turnpike Road Rangers • 5-year RFP, Requirement-Based • Nearly 154,000 assists in 2017 • Incident Response Focus and Goals • Safe, Quick Clearance Training • 800 MHz SLERS Radio System • Automatic Vehicle Locator Florida Department of Transportation
Florida Department of TRANSPORTATION Florida’s Turnpike Road Rangers • Vehicle Type Mix: • Incident Response Truck • Wrecker Capable Tow • Pick-Up Truck Florida Department of Transportation
Florida Department of TRANSPORTATION Florida’s Turnpike Road Rangers 3.1.1.2 Response Through a coordinated plan of patrolling and staging, the Vendor is expected to: • Respond to each traffic incident in Express Lanes within 15:00 minutes from dispatch to arrival, • Maintain a monthly average of 15:00 minutes or less response to dispatched lane-blocking traffic incidents in the general toll lanes in the urban areas (MP 0 – MP 100 and MP 249 – MP 272), and • Maintain a monthly average of 30:00 minutes or less res ponse to dispatched lane-blocking traffic incidents in the general toll lanes in the rural areas (MP 100 – MP 249 and MP 272 – MP 308), and • Maintain a monthly average of 15:00 minutes or less response to all traffic events in the general toll lanes in each zone. Florida Department of Transportation
Florida Department of TRANSPORTATION Florida’s Turnpike Road Rangers 3.1.1.3 Clearance The expected clearance goals are average combined monthly clearance times of: • Less than 30 minutes for all Level 1 (minor)1 and 2 (intermediate) incidents. • Less than 90 minutes for all Level 3 (major) incidents. Not achieving response and/or clearance measures/goals can or will result in a review of the Vendors operations plan, including staging locations and vehicle mix, and implementation of changes to meet the specified goals. Florida Department of Transportation
Florida Department of TRANSPORTATION Florida’s Turnpike Road Rangers 12.1 Incident Management Program Performance Tracking operational performance is an important part of any successful incident management program. Program performance tracking provides information to determine that objectives are being met, and allows analysis of data to determine and resolve inefficiencies in the program. RRSSP program data points currently tracked: Florida Department of Transportation
Florida Department of TRANSPORTATION Florida’s Turnpike Road Rangers Florida Department of Transportation
Florida Department of TRANSPORTATION Florida’s Turnpike Road Rangers Florida Department of Transportation
Florida Department of TRANSPORTATION Florida’s Turnpike Road Rangers Florida Department of Transportation
Florida Department of TRANSPORTATION Florida’s Turnpike Road Rangers 2.3 Contractor Non-Performance Invoice Reductions It is recognized that this agreement is a "Performance Based" agreement in which the Vendor's performance and compliance with the Scope of Services shall be evaluated periodically by FTE. On occurrences on which the Vendor does not meet or exceed the performance standards established herein, FTE shall reserve the right to assess the Vendor "Compensatory Adjustments" that shall be deducted from the monthly Vendor invoice. A. Tampering, removing, disengaging, disabling or otherwise inoperable AVL (GPS) components - $500 per occurrence/per day until operational. B. Unauthorized Sponsorship - $500 per day until the sponsorship is removed from display. C. Not disposing of debris in legal manner - $250 per occurrence. D. Failure to turn in FTE-issued Identification Card when employee terminates employment - $250 per occurrence. E. Improperly licensed driver - $150 per occurrence and driver must be removed from service until properly licensed. Florida Department of Transportation
Florida Department of TRANSPORTATION Florida’s Turnpike Road Rangers 2.3 Contractor Non-Performance Invoice Reductions (cont.) F. Not providing proof from a licensed medical practitioner that all Operators are drug-free in accordance - $100 per occurrence/per operator. G. Safety violation by Operator/Driver (examples: not wearing Class 3 high-visibility apparel, not using safety equipment, careless operation of the vehicle, failure to use proper traffic control devices, etc.) - $100 per occurrence. H. Loss of Identification Card - $100 per occurrence. I. Vehicles not equipped with vehicle logos or other required markings - $100 per occurrence/per day. J. No or inoperable cellular telephone cellular phone - $100 per occurrence/per day. K. Unauthorized leave of Road Ranger Patrol Vehicle from Zone - $100 per occurrence. L. Sleeping on Duty - $100 per occurrence/per day. M. Not deploying the backup vehicle within one (1) hour from the breakdown of the regular vehicle -$100 per occurrence and in combination with number Exhibit A Section 13.1.5, $50 per hour until the vehicle is made available. Florida Department of Transportation
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