VDOT’S STATEWIDE TRANSPORTATION OPERATIONS CENTER (TOC) AND SAFETY SERVICE PATROL (SSP) CONTRACT Performance-based Contracting Peer Exchange Detroit, MI Ken Earnest, P.E. - Acting State Operations Engineer June 18, 2018
Virginia Roadway Network 3
VDOT Lane Mileage Details District Interstate Primary Secondary Frontage Total Bristol 530 2,954 12,313 113 15,911 Salem 493 2,667 14,764 106 18,030 Lynchburg 0 2,832 12,371 43 15,246 Richmond 75 1,323 3,450 14,045 18,893 Hampton Roads 87 876 1,774 7,144 9,880 Fredericksburg 292 2,182 9,369 23 11,866 Culpeper 279 1,857 8,337 52 10,525 Staunton 942 2,481 10,576 75 14,074 NOVA 76 785 1,769 11,177 13,807 Statewide 5,520 21,964 100,098 651 128,233 4
VDOT Operations Infrastructure Fiber Mileage Traffic Signals ITS Field District Devices VDOT Shared VDOT Localities Bristol 135 - 453 98 95 Salem 202 38 786 181 354 Lynchburg 67 - 819 88 210 Richmond 114 40 482 98 770 Fredericksburg 63 - 169 215 60 Hampton Roads 781 133 287 179 1,635 Culpeper 76 - 163 136 98 Staunton 155 5 169 216 304 NOVA 1,198 87 217 1,425 801 Statewide 2,791 303 3,545 2,636 4,327 5
VDOT Operations Program Areas Customer Service Center 800-FOR-ROAD • Phone, E-mail, Web, 2 Locations (Salem & NOVA) Statewide 511 • Phone, Web, Mobile App Traffic Operations Centers • 5 Centers, 24/7/365, 3 Co-located with VSP Safety Service Patrols • 47 Routes covering 818 miles of Interstate Area Headquarters • 190 locations supporting weather and incident recovery 6
VDOT Operations Program Areas Traffic Incident Management • Towing and Recovery Programs • Over 30 Area Incident Management Teams Tunnels Operations & Maintenance • 4 Major Facilities Systems Management • Statewide ATMS • Fiber Resource Sharing • ITS Specifications and Standards Ferry and Moveable Bridge Operations 7
Operations Program Contract Costs Contract Cost Estimate Term Contract Staff 5 years TOC/SSP $175 M 317 (up to 9 years) 3 years $37 M 51 ITS Maintenance (up to 5 years) 4 years ATMS $25.8 M 0 (up to 10 years) 3 years Platform As a Service $6 M 0 (up to 5 years) 3 years Operations On-Call Services $9.5 M 0 (up to 5 years) 3 years Moveable Bridges $20.3 M 45 (up to 5 years) 2 years $111 K 0 Meteorology (up to 5 years) $576 K 4 years Service Assurance Management 3 annually (up to 10 years) 8
VDOT Transportation Operations Centers 9
Statewide TOC & SSP Procurement • TOC & Statewide ATMS Services Contract awarded May 2013 Brought consistent approach and measures to VDOT’s Operations Program Contract terminated in 2015, emergency contracts setup with sub-contractors • VDOT developed “de-bundled” replacement contracts • Re-procurement strategy shared at industry forum in Jan 2016 • One-on-one meetings conducted with 16 firms, received candid feedback • Request for Information (RFI) issued to refine scope of RFP • Four proposals received, contract awarded to AECOM • 5-Year Initial Contract Term with two, 2-Year Optional Renewal Periods • Initial Term Value = $172M 10
Statewide TOC & SSP Contract – Services Provided • Staffing for all 5 Traffic Operations Centers • Staffing and staff management for all SSP patrol routes • An entirely new fleet of 156 SSP vehicles • TOC & SSP Operator Training • Optional program enhancements (pending funding): Tethered and untethered Drones Mounted mobile cameras SSP Operator driver assist features Emergency SSP Vehicles (light duty wrecker) Freight SSP Vehicles (heavy duty wrecker) 11
VDOT Operations Outcomes SERVICE AREA OUTCOME • Provide effective traffic management strategies. TOC • Actively participate in the timely resolution of incidents. Floor • Disseminate accurate and timely information to motorists and stakeholders. Operations • Maintain situational awareness on how Transportation System is operating. • Resolve incidents in a timely manner with safe and quick clearance. Safety • Provide assistance to motorists within areas of defined route coverage in a courteous and dependable manner. Service • Operate as an extension of the TOC by providing accurate, timely, and appropriate information. Patrol • Work within the incident command structure on-site, when possible. • Deliver ITS field device operational availability, when needed. ITS • Provide transparent and easy-to-use tools to manage a consistent state-wide ITS Maintenance Program. Field Maintenance • Protect the value of the client’s (VDOT) assets and reduce the total cost of ownership. • Enterprise approach to lower total ownership cost. ATMS • Statewide interoperability between TOC’s, Regions and Districts. • Facilitate ability of TOC to achieve operational outcomes. 12
Outcome-based Approach to Performance Measurement • All measurements should drive service areas toward improvements in VDOT’s primary operations performance metrics: Reduce vehicle hours of delay Reduce roadway clearance time • Contractor incentivized to meet one or more desired Service Area Outcomes (SAO) • Key Performance Indicators (KPI) used by regions to identify issues, trends and possible improvement strategies • Contractor required to meet Contractor Service Obligations (CSO) or face disincentives 13
Performance Measurement – TOC Floor 14
Performance Measurement – SSP Operations 15
Lessons Learned & Best Practices • Be open and transparent about risks and ambiguities • Only require deliverables that add value • Change Management/Control – Program-wide vs. service area • Carefully consider scoring criteria – great and bad proposals shouldn’t end up 1 point apart! • Gauge industry interest and ability to participate • Consider lot size in light of consistency, level of competition and administrative burden • Consider agile delivery for ATMS deployments 16
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