NIKKI BUSMANIS, 211 MAINE PROGRAM MANAGER
• Free resource providing an easy confidential way to connect to health and human services • 211 includes a statewide-directory of over 8,000 resources • The 211 Contact Center is based here in Maine • 211 Specialists are available 24 hours a day, 7 days a week • 211 is an initiative of the United Ways of Maine and State of Maine DHHS
Currently: ➢ Call – ➢ Dial 211 or 1-866-811-5695 (TTY and Video Relay accessible) ➢ Online – ➢ Visit www.211maine.org ➢ Text – ➢ Text your zip code to 898-211
• Since 2006, 211 Maine has received over 650,000 calls • In CY2017, 211 Maine received 41,282 calls • 211 Maine averages 55 text requests per month • Web utilization of 211 Maine has increased significantly
Heating Assistance 3626 Mental Health Services 2678 Utilities Assistance 2573 Housing/Shelter 2127 Healthcare 2102 Basic Needs-- Food 1926 Substance Abuse Services 1539 Legal Services 1251 Consumer Assistance Services 1125 Call Category Transportation 992 Top Call Categories: Financial Assistance-- Temporary Aid 938 Tax Services 879 1) Heating Assistance Financial Assistance-- Rent 868 Government Agency-- DHHS 804 2) Mental Health Health Insurance 689 Services Family Support Services 510 Wind Storm 2017 485 3) Utilities Assistance Income Support-- SSI/SSDI 463 Law Enforcement Services 429 Aging/Elderly Services 381 0 500 1000 1500 2000 2500 3000 3500 4000 Number of Referrals
Heating Assistance 437 Utilities Assistance 346 Basic Needs-- Food 205 Housing/Shelter 198 Healthcare 197 Mental Health Services 156 Homeless Services 127 Substance Abuse Services 113 Consumer Assistance Services 107 Call Categories Top three Call Financial Assistance-- Rent 102 Categories: Legal Services 85 Aging/Elderly Services 76 1) Heating Assistance Transportation 57 Financial Assistance-- Home Maintenance 55 2) Utilities Assistance Health Insurance 53 Tax Services 53 3) Basic Needs-- Municipal Services 52 Food Christmas Programs 47 Income Support-- SSI/SSDI 46 Financial Assistance-- Temporary Aid 46 0 50 100 150 200 250 300 350 400 450 500
• Crisis and 911 Calls • Maine Emergency Management Agency • Opiate Helpline • Keep ME Warm Fund • Bureau of Veterans’ Services
❑ Make sure your listing is accurate in the directory ❑ Reach out to 211 Maine if you need to make an update ❑ Refer individuals you serve to 211 Maine if appropriate ❑ Share 211 Maine outreach materials ❑ Give us feedback!
211 Maine: Public Data Reports
211 Maine: Public Data Reports
211 Maine: Public Data Reports
211 Maine: Public Data Reports
✓ A centralized, statewide database ✓ Easy to remember and simple to use ✓ 24 / 7 / 365 phone coverage by live Maine-based Specialists ✓ Free listing for providers ✓ Emergency response support focal point
❑ Dial 211 ▪ For anyone calling from a rotary phone, dial 1-866-811-5695 (TTY and Video Relay accessible) ▪ For anyone out of state, dial 1-877-463-6207 ❑ Text your zip code to 898-211 ❑ Visit www.211maine.org
Nikki Busmanis, 211 Maine Program Manager nbusmanis@211maine.org 207-873-0686
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