SAP in the cloud, do it right. Nico Uys Cloud Business Line Manager 1
• Recent SAP on cloud projects • Lessons learned Agenda • Automation of the cloud • Zag and our services • Summary • Q & A 2
Interesting Cloud Facts 1. Experts predict that 40 zettabytes of data will be held in the cloud by 2020. 2. By 2020, it is expected that the public cloud will experience a 44% growth. 3. 50% of NZ Government agencies use the cloud at present. 4. 60% of NZ IT decision makers trust the security of the cloud. 5. Cloud Computing is up to 40 times more cost-effective for a SMB (small-and medium-sized businesses) compared to running its own IT system or department. 6. More than 90% of all companies saw at least one area of improvement in their IT department since they moved to the cloud. 7. By 2020 Cloud Computing will cross the $270 billion mark (US). 3
Recent SAP on Cloud Projects 4
Recent Zag SAP Cloud Projects SAP on Cloud 27 Instances (Nov 2018 – Small environment) • 17 Non-Production (Dev & QAS) • 10 Production • SAP ERP, BW, PO & JAVA Stack SAP on Cloud 82 instances (January 2019 - Mid-market) • 52 Non-Production (Dev & QAS) • 30 Production • SAP BW, CUA, Data Services & Enable now 5
Recent Zag SAP Cloud Projects SAP on Cloud 476 Instances (Feb 2019 - Enterprise) • 326 Non-Production • 150 Production Zag delivered this: • On-Time and Budget • With zero data loss • Fully Secured with no Security breaches • Fully Automated • Fully Tested • December 2017 – February 2019 6
More About The Customer • $4.2M Customers – no negative impact allowed • $200M revenue per week • 2600 Users • 6 locations • 24/7, 7 days trading • 25 SAP & SAP related applications • 8 x New Landscapes to build • 35,000 Customer calls per day • 8 Vendors / third parties to manage • Landscape for source target systems in different locations 7
The Challenges • 5.73 Petabytes of data (5.5Pb – non production & 243 Tb – production) • 6 Different networks, 40+ subnets & 90+ firewall rules • New IT Target Operating Model (TOM) & new support providers • 5,000 days of testing needed • 8 environments with 50+ interfacing applications • 2000+ test cases • DR and HA testing • 100+ Commercial & SLA implications • 10+ Upgrades (Oracle 11 to 12c, HPUX to SLES 12, OpenText 9 to 16.x, SAP NetWeaver & Solman, etc., etc., etc. 8
The Solution The Team: 8 x Landscapes to build: 1 x Enterprise Architect • Development 1 6 x Architects • Development 2 4 x Automation Consultants 4 x Delivery Consultants • Development 3 5 x Basis Consultants • Quality & Assurance 1 1 x Transition Manager 1 x Program Manager • Quality & Assurance 2 Zag Cloud team 3 x Project Manager • Pre-Production 3 x Data Migration Consultants • Production 2 x Security Consultants 3 x Integration Consultants • Training 1 x Operations Manager 1 x Support Manager 1 x Governance Manager ERP, BW, PI, CRM, Solman, Portal, Gateway, GRC, CUA, Web Dispatcher, T- • Involvement from multiple vendors Rex, ect, ect, ect…. • Involvement from Zag’s GM’s and CEO 9
Lessons Learned 10
Who is responsible for what 11
Lessons learned • Spend more time on the design phase • Do POCs first and test your key use cases • Avoid: • Big assumptions • Silo architectures • Taking shortcuts • Don’t forget the basics • Start automation as soon as possible and assign enough time to test it • Automation should exist in stream and not only in one team • Make sure there are no “Silos” between the teams • Phased migration rather than Big Bang • Leave the production environment for last 12
Lessons learned • Keep on refactoring • Have multiple architecture sessions even after design was signed off • Have an open mindset about changes and leave room for changes • The customer needs a trusted advisor • Guide the customer and make sure the customer is well informed about the impact, if they decide not to follow recommendations • Identify the impact of assumptions if they are not getting resolved • It’s best to use Agile for automation 13
Lessons Learned 1. Cloud based governance, cost controls, operations support, and reporting is an area of focus prior to migration of production workloads. 2. Cloud platforms are still evolving and both MS Azure and AWS are constantly enhancing / changing their offerings which poses potential challenges for supporting production environments. 3. Project dependencies should be carefully monitored to prevent project delays. 4. Although pilots show cloud’s promise, managing the cloud environment needs new skills and capabilities. 14
Automation 15
Automation… Everything as code 16
Benefits of Automation There are technical benefits: • Cloud server replication and system copies • Continuous software delivery • Less complexity to manage • Faster resolution of problems & limit human errors And there are business benefits: • Rapid deployment • Don’t repair, redeploy • More stable operating environments • Use automated testing to verify your infrastructure • Increased organisational effectiveness, more time to innovate (e.g. more time is spent on activities associated with increasing the value of the product) 17
Introduction to the Zag Teams 18
The Cloud Services Team Managed Services Automation Support & BASIS Managed Services Testing Analytics Cloud Services Technologies eCommerce Innovation Cloud IoT Billing Product Services Development 19
Industry Recognition AWS Cloud Warrior 1 AWS Professional Accreditation 17 Count of Associate Certifications 14 • Finalist, Amazon Web Services - Specialised Partner of the Year - ANZ - 2018 • Amazon Web Services - Specialised Partner of the Year - ANZ - 2017 • Amazon Web Services - Managed Services Partner - 2017 • Amazon Web Services - Advanced Partner, Channel Reseller & SAP Competency - 2016 20
Summary • Invest in automation • Refactor, Refactor, Refactor • Monitor and manage cloud cost • Align IT to your business • Take incremental steps towards Cloud Computing • Your cloud solution will touch more than just SAP • Trust an experienced partner - Avoid common pitfalls Cloud is not a solution, it’s a journey. Zag can help you on your journey today! 21
Zag Customers 22
Nico Uys Q & A Business Line Manager – Cloud nico@zag.team
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