NE NEW BU BUCKLAND NE NEW BU BUCKLAND http http://ne newb wbuc uckla kland nd.com
NE NEW BU NE NEW BU BUCKLAND BUCKLAND Trade in Financial Services and ICT Financi cial S Servi vice ces IC ICT EXPORTS ( € m) 2007 2008 2009 2010 2011 2012 EXPORTS ( € m) 2007 2008 2009 2010 2011 2012 Poland 39 47 39 95 100 87 Poland 149 228 195 152 379 496 Malta 24 42 35 46 42 53 Slovakia 29 16 128 146 237 245 Cyprus 258 116 175 131 79 48 Hungary 77 108 120 132 147 122 Hungary 28 17 19 27 33 20 Czech Republic 58 54 33 33 116 115 Estonia 4 6 5 6 7 8 Estonia 4 9 10 10 12 25 Czech Republic 5 10 10 10 11 7 Latvia 9 9 7 8 8 22 Slovakia 34 6 1 6 2 4 Cyprus 60 37 5 7 13 10 Slovenia 7 3 3 5 5 1 Slovenia 11 10 12 11 10 8 Lithuania 2 2 8 2 2 1 Malta 7 8 7 6 6 7 Latvia 0 0 0 0 0 0 Lithuania 1 2 2 2 3 4 IMPORTS ( € m) 2007 2008 2009 2010 2011 2012 IMPORTS ( € m) 2007 2008 2009 2010 2011 2012 Poland 50 78 116 111 93 146 Poland 202 202 190 229 290 316 Hungary 41 23 19 36 37 28 Hungary 145 124 84 84 102 114 Cyprus 18 13 16 12 19 21 Czech Republic 126 97 84 100 96 95 Slovenia 19 4 4 5 13 11 Slovakia 31 44 63 48 58 50 Malta 22 15 24 15 14 9 Slovenia 13 21 21 28 25 23 Slovakia 24 36 27 11 15 7 Estonia 13 16 18 13 22 19 Czech Republic 62 31 15 6 7 6 Latvia 9 11 9 11 10 11 Estonia 5 3 2 2 2 4 Cyprus 22 13 8 14 8 10 Latvia 0 0 1 1 1 1 Lithuania 4 4 4 14 7 4 Lithuania 1 3 7 4 1 0 Malta 6 6 9 3 3 3
NE NEW BU NE NEW BU BUCKLAND BUCKLAND Trade between Estonia and the UK 9 30 8 25 7 6 20 m) ( € m) ces ( Estonia to UK Fin Services 5 vice ICT ( Servi UK to Estonia Fin Services 15 ( € m) cial S m) 4 Estonia to UK ICT Financi UK to Estonia ICT 3 10 2 5 1 0 0 2007 2008 2009 2010 2011 2012
NE NEW BU NE NEW BU BUCKLAND BUCKLAND Convergence GDP p per C Capita ( ($ No Nomi minal)* 50,000 45,000 40,000 35,000 30,000 25,000 20,000 15,000 10,000 5,000 0 s a a c a a a a d y d y e m n a e n u i t i i i i i n r n c i i n l v a n l b k n n a o s r a a n i t a a e a o a d p s a p u a g m a M l l v v u o n S u r y p t n g L r o o s R k C h P i r F n e u F E e U l l t S R S H i i G K L h d c e e t i z n C U * World Bank 2012
NE NE NEW BU NEW BU BUCKLAND BUCKLAND Convergence GDP p per C Capita G Growth ( ($ No Nomi minal)* 45000 Estonia 40000 Lithuania Latvia 35000 European Union 30000 High income: OECD 25000 20000 15000 10000 5000 0 1990 1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 * World Bank 2012
NE NE NEW BU NEW BU BUCKLAND BUCKLAND Convergence GDP p per C Capita G Growth ( ($ No Nomi minal)* 80000 Estonia 70000 Lithuania Latvia 60000 European Union 50000 High income: OECD 40000 30000 20000 10000 0 1990 1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 * World Bank 2012
NE NE NEW BU NEW BU BUCKLAND BUCKLAND Output, Productivity and Growth Output Business and Economic growth through improving knowledge, skills & technology Physical Human Total Factor Labor Capital Capital Productivity Marginal product Labor is capped of capital declines and tends to decline
NE NE NEW BU NEW BU BUCKLAND BUCKLAND Collaboration Increased productivity Enhanced solutions Better business Banking knowledge Innovation, technology and experience skills and agility Consulting services Digital agencies Banking resources Technologists Lawyers Banking resources Regulatory experts Regulatory experts Ops specialists Ops specialists Marketers
NE NEW BU NEW BU NE BUCKLAND BUCKLAND Practicalities and Trends “Cult o of M Me” Content t to co context Show y your b brands, n not “ “show Show me what you do for me, Consume mer c cyn ynici cism m Information has to be brands” don’t just show me what you meaningful do Lo Loya yalty l y losses Huma Hu manisation o of b business Design I Intelligence ce Persistence ce a and P Patience ce Removal of loyalty barriers– Customers want relationships All customer touchpoints have Long sales cycles in banking Consumers want the best and a personality – local to convey the essence of the service presence is key brand Eco cosys ystems ms/Commu mmunities People l like me me Sensitive ve o or I Insensitive ve? Experience ce t the e expect ctation Trust, credibility and Cross cultural training and Awareness of target market Set achievable expectations momentum in collaboration sensitivity focus on price for customer advocacy
NE NE NEW BU NEW BU BUCKLAND BUCKLAND Multi-dimensional relationships Web ¡ Search ¡ Website ¡ Mobile ¡ Research ¡ Direct ¡ Get ¡Help ¡ Call ¡Centre ¡ Social ¡ Discover ¡ Share ¡ Advocate ¡ Use ¡ Compare ¡ Trust ¡ Personalise ¡ Friend ¡ Decide ¡ PURCHASE ¡
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